Michael & Son Services

Technician arrive in a timely manner. He was courteous and show a great level of professionalism. He explained the work that was done and we were encouraged and allowed to voice any concerns. Job well done

The technician was early and called ahead to see if that would be okay. He was very courteous and professional and explained the process at the beginning and allowed me to be as involved as I would like. I appreciated the explanations and suggestions he had for ensuring my AC system worked effectively.

Clogged Drain had to have it Cleaned out, the young man came on time explained everything from start to finish, I won’t lie I was very nervous but the more he explained what he was going to do. And asking me what we had already done. He made sure he understood what I said and made sure I understood what he was going to do which made everything nice and smooth. Once he was done he took me back out side showed me what he had done and replaced he also said now call the city to get them to do there part and before he was done the city had arrived and yes the problem was In the Main Street but I still appreciate everything they had done to put my mind at easy. And that’s all that really matters. Thank you so much Mr. Green / Michael and sons you really have some great employees
Thank you again
April Johnson

Stay away from this company
Electrical
We had electrical work done last week to have outlets aligned in the kitchen awaiting new cabinets. We were told they needed to be rewired. The tech did a nice job cutting open the areas. The space was rewired and he left apparently not checking to make sure the electrical was working and all the lights. We discovered the kitchen lights not working and a few others along with a socket.
So we called Michael and Son again stating everything had been working prior with no issues. Today Sat May 14, another tech came out and after pulling some sockets out, checking circuits etc he said it was all connected to the problem but he was unable to find the wire causing the problem. He said it would be best if the original tech came back out. He told me he was going outside and would call his boss to reschedule for Tues. I asked him if he was frustrated he said yes a little bit and didn't like coming in behind someone else. (I can understand that but thats not our problem) Isn't an electrician supposed to be able to diagnose and repair.
Well I was waiting inside for about 15 mins thinking surely he wouldn't still be on the phone, and, he wasn't .....HE LEFT. Not only did he leave me hanging but left all the sockets dangling, left our ladder under the attic door failing to turn off attic light and closing the hatch. Upon leaving the property he drove through the front yard leaving about a 6" tire rut.
We called Michael and Son and was told they have no supervisors working on the weekend. I told the young lady I needed to speak to one today, not next week, and the only one they had was a call center supervisor. I sent her all the photos explained what happened and she apologized numerous times. I told her I wanted to speak with a higher up but all she could do was email someone. About an hour and a half later the tech called me and asked what's going on. I told him you left all the sockets hanging, attic light on and open and you drove through the front yard. He asked what do I want him to do (really)??
He said I left the sockets hanging to make it easier for the original tech. What kind of electrician does that?
I said you also drove through my yard he replied Oh I'm sorry.
I tried to call the corporate number but it kicks back to the local M&S with the voice prompts. I left an email saying I wanted to speak with an owner and I'm waiting till next week to see if that happens however I won't hold my breath.
Unprofessional in every way shape and form. And lack of Supervisors is mind boggling. Michael and Sons is extremely over priced to begin with so we'll see how this gets resolved. The yard WILL get fixed but that the tech didn't even let us know he drove through it is sad as well.
On a good note the tech came back and fixed the hanging sockets and he did apologize. It's not that the techs who did the work aren't polite because they are, they are very polite!
But that doesn't correct the problem. The photos show how the job was left and the damage to our yard.

Andrew was on time very polite. Took the time to explain to me what the problem was and what he was going to do exactly to fix it. Very nice young man. Excellent work. Will definitely use Michael and Sons again. Intend to ask for Andrew for next repair.

Great service from initial contact through the installation and demo of the central air conditioner. Techs were on time, polite, thorough and respectful of my home. They made sure all materials being replaced were removed and they cleaned up after themselves when the job was done. Once everything was installed they went through the operation of the new thermostat and made sure all systems were working as they should. Would definitely recommend them to anyone looking to have work done or there whole system replaced.

Asher was patient, knowledgeable and thorough! He explained everything that was going on with my system and completed the A/C tune up. He offered advice without pressuring me into services that were not immediately needed. He went into the attic in order to fully diagnose the system and improve its functionality and performance. My tenant was extremely pleased!

PROS- Serviceman was very friendly, they were prompt with all communications both via email, text and phone. Appointment was easy to set up. Even sent a text with a brief bio on who to expect will be doing the actual service.

CONS- The price. It seems EXCESSIVELY high.

I sent a video showing that my sink was an under the counter mounted sink. The tech they sent said there was no holes to mount the sink and that another company would have to come and drill new holes. So I guess the sink was magically mounted before. I also asked that a new hole be installed for the new faucet that I wanted installed. The company should have said that they don't drill new holes and that another company would have to do it. We were robbed of $68 for a tech to come by and do NOTHING except tell us another company has to do most of the work. EXTREMELY disappointed. Don't use this company, you'll just get ripped off.

I have used this business in the past. Scheduling is easy and plumbers are professional and courteous. Patrick was courteous and very knowledgeable about the issue we were experiencing. Had the repair complete in less than an hour.