Smith & Keene

I have been wanting a Mini split AC for my den for a while. Jacob and one other guy from Smith&Keene came to do the job, he explain to me what they were going to do. I thought it was going to be a whole lot of noise going on they worked peacefully I thought it might take forever to get it done I was surprised. I am satisfied with the great job they did.

***UPDATE to the 1-star review I left last week.*** Smith & Keene called and said they "would make it right" and they DID! Today, they had their Lead plumber come by and correct all of the issues that were previously done incorrectly. Everything is working as it should and Herb was professional, courteous, knowledgeable and didn't make a mess. I am appreciative of Smith & Keene's commitment to "make it right". Thank you.

DO NOT USE SMITH & KEENE FOR YOUR PLUMBING NEEDS! Although I had a 5-star experience with the HVAC department, their Plumbing department is an absolute joke! They only have 2 Plumbers on staff yet spend money to advertise they do plumbing & electrical. Filthy and incompetent plumber seemed clueless. He had to immediately come back because lines were not installed correctly and water was leaking all over the cabinet under the sink and caused water damage to the cabinet. Also, cracked the quartz countertop when removing the old handle. They cannot even install a faucet properly …it’s loose, wobbles and is causing more water to leak under sink. His solution was to caulk it which did absolutely nothing and looks half-a$$. Claimed the bolt seized up and couldn’t tighten anymore. But my hardware friends said there are 100 ways to unseize a bolt. Waiting on a call for them to get back out here and install it RIGHT! Don’t get me started on the filth and mess that was left in each room where work was being done. I spent an hour cleaning, mopping, vacuuming, washing towels and scrubbing grease stains off the walls after this clown left. I’ve never in my life had a repairman leave a worksite as filthy as this! Do not waste your time or money using Smith & Keene for plumbing!!!

Smith & Keene delivered great again! The install for the split system went very well. The employees were professional and kind. I sincerely appreciate their communication and product installation.

We had our heat pump system replaced by Smith and Keene. Installation techs were on time, were very informative and professional. Kept everything clean during and after the installation. John McKinney was exceptional, followed through on everything, was very respectful and professional and answered all of our questions and applied no pressure. It was absolutely a pleasure working with him and the whole Smith and Keene team

20+ years ago I had new roof shingles installed. I had no idea that the rusty ugly exhaust pipes from the furnace and water heater protruding through the roof were not part of the reroof at that time. After the reroof was done I was told that work needed to be done by an HVAC company. Finally I got the chance to replace those pipes. Luckily I called Smith & Keene which was a blessing even beyond the pipe replacement. Upon the final part of the job, Smith & Keene discovered that my roof sheathing was too rotten to complete the job. A solar company had insisted on holding me to a contract to install on my rotten insufficient 3/8 inch wood sheathing that I had argued with the solar company was a concern from the beginning. (That's another story.) The honest, wonderful Smith & Keene contractor would not go forward with the job on my rotten wood sheathing. They were patient with me until I had roof sheathing replaced on that part of the house. I am so thankful and grateful that Smith & Keene has a standard to do a job right.

I was really pleased with the services of Smith and Keene. I saw an ad on TV for a special they had on their Ductless AC Mini Split systems and called for a quote. They were at my house on my scheduled time for a quote. It was a pretty simple install in a Sunroom on my house. They scheduled the work to be completed within a decent time frame and kept me informed throughout the whole process from when I received my quote until the work was complete. I was happy with their work and their professional courtesies. Needless to say, my Sunroom is very comfortable now. The AC system works as designed and I feel confident in calling on this company for support and future needs.

After losing power a few times since we bought our home, we decided to invest in a whole-home back-up generator.
We got a few quotes and didn't go with the lowest one but with the company we thought will give us the best service and support.
Little that we know, we made the wrong decision.
8 months and $13,500 later we got back home last night, around 9 pm, from a trip only to find out we had no power in the house.
The generator Smith and Keene installed didn't start automatically as we were promised.
I called Smith and Keene this morning to have them come and check it and their next available appointment is in 10 days.
I explained the operator this was a warranty job, but she couldn't care less.
I guess knew paying customers are more important to them than warranty work.

They sent a repair tech for my mini split thats only 2 years old. Tech said its low on freon.He said I can fill it with freon or I can inject dye in it for about $350.00 and depending on what I find leaking could run up to $1000.00. Why cant he just use a freon sniffer and fine the leak? Millers is right (they sent a selling tech out not a true repairman)I dont blame the tech. I guess he was taught that from the company.Wont make that mistake again.

The installation team arrived on time, was respectful of the property, quiet and finished when expected.
Jacob was professional, communicative and good at his job!
It was a stress-free experience and I would recommend S & K to friends looking to have similar work done.

HVAC replacement along with air sanitizing addition. Good quote for a Carrier system. Quick response and installation. Worked very clean...runs great so recommend.