Petro Home Services

The Service Manger Larry Chambers took the time to resolve an issue that could have been detrimental to Petro. His professionalism was on point and made the difference from a 1 Star to a 5 Star rating.

I have been a customer of C Hoffberger for years and have had some good experiences and some bad experiences, but I do feel that I was always treated respectfully. Petro acquired C Hoffberger and all of my information was apparently not transferred over. When I told the representative that I was unhappy that I would have to fill out the same paperwork and information to confirm my services I was met with a very condescending comment that people have no heat and that I should be happy that I have heat, even if I have to wait 10 minutes to get to a representative. 2 Tips for this company if you want to improve. 1 COMPASSION, learn how to put yourself in the customers place. When I call I am not looking for excuses and absolutely not an attitude. If you want aren't able to help me, please do not patronize me by saying that I am lucky to have heat. 2. If you know your business is busy during the winter HIRE MORE STAFF so your loyal and paying customers do not have to wait on the phone 10 minutes plus EVERY time they call. Please look into these things so that you can improve as a company.

Petro is always very great to deal with, but they should be, considering the huge oil bills I get every winter. Couple of days ago I had classic homeowner shock when I went down to the basement to find two inches of standing water. I called petro and they came that evening to turn off the leaking furnace, and the next day to replace a blown pressure release valve. No charge. After a few hours of bailing, things are back to normal, and I think my hot water is hotter! Thanks, petro.... Now if only you could reduce my oil bills!

I’m very unhappy with service I’ve received from petro numerous times they would come out to fill my propane when I had a half tank of propane when I needed oil I was totally out.you have 20 days to pay your bill but yet they wouldn’t fill my out until propane was paid for this is the worst company I’ve ever seen plus I learned to watch my reading because they weren’t leaving what they charged for I suggest all neighbors use another company or switch.

Petro has consistently been easy to work with, their office staff have always been polite, personable and kind. Sending me a card signed by the local staff was thoughtful. I hope I can find as good service down south.

When a technician came to house to see about installing a propane tank, he backed into my car. Over a month later my car is still not fixed. Now they will only approve after market parts on my BMW and wrote wrong part for airbag sensor trying to use the wrong cheaper part. Took their adjuster 11 days to come see the car for the first time. He was extremely nasty to me and body shop, and is now asking why it is taking so long, and threatened to take rental car away, after their delay of 2 weeks to get quote to body shop. I would not let them near your property. Sadly they are fighting over a part that the difference is $175.

Horrible experience with this company. We bought a new house last year, 2019. We hired them since then to supply us with oil, which we use for heating and hot water. Last week on Tuesday, the company came at 7:30AM and filled our oil tank, according to our invoice 108 gal. That same day at 8:30AM when trying to use the hot water, we realized our boiler was not working. We checked the oil tank, we showed to be full. Called Petro to have a technician stop by, but Petro never returned our called. We called a different company, since we wanted the hot water and heating working again. A technician from the different company came to inspect the boiler and said for some reason the boiler was full of water instead of oil, and he suspected it was a problem with the oil tank. So, after charging us $500 he recommended to call Petro. Petro comes by the next day, and they realize there are ~100 gal of water in our oil tank. Later that day Petro sends people to pump the water out of the tank and fix the boiler. The technicians pump more than 100 gal or water+oil, and get the boiler going (the boiler broke again that night). At the end of this saga, Petro fixes our boiler and gets the more than 100 gal of water out of the oil tank. They send me an invoice for +$600 (250 for "oil" and 350 for repairs). I called them to say I won't be paying those charges as it was them who cause the issue, getting water in our tank. They accused us of having people being mad at us, and presumably those people filled our tank with water. They accepted to omit the $350 charge for repairs, but expect us to pay for the water they filled our tank with. I have wasted so much time trying to get this resolved. Unacceptable. I do not recommend this company, and plan to file a complaint with the BBB.

EDIT: Petro was kind to contact me a few minutes ago. It appears they will not be charging us for the oil/water they filled our tank. The continue to investigate this issue, but in the meantime they will send someone to fill our tank, with oil. We hope things improve.

EDIT2#: It has been now 3 weeks since this whole saga initiated. Turns out Petro continued charging me for the 100 gallons of water they poured into our tank! I have called more than 6 times to request for the charge to be removed, but all they do is "attempt to contact the supervisor". We are definitely changing companies!

I signed a contract with PETRO last month and was promised proactive auto-delivery of oil, however my tank is now empty and I've waited on the call line for over 15 minutes on more than one occasion. Worst part is that once you sign a contract with them, you're prohibited from using any other oil company!

I had a furnace puff back.(soot being sent back into house). You are my oil company. I called and explained and requested a service man to come and do whatever was necessary to make it right They assured me everyone of their service men were thoroughly trained, not so! A very nice man came out but he did not know what to do. All he said he cleaned it a bit but said I need my chimney cleaned. The next day I called another oil furnace person and they came out. Thoroughly vacuumed, checked for carbon monoxide(which was in the yellow zone). They explained the situation and said 5 feet of chimney was wearing thin and had to be replaced, along with 3 elbows, a draft diverter and an oil filter!! He doesnt know yet if there are any cracks in the heat exchanger. ALL THIS SOMEONE OTHER THAN PETRO TOLD ME!!!!

Very happy with my last service... I wish the tech had access to parts when the first tech was out for my convenient appointment so I didn't need to take time off of work but when the tech came out the next day with the parts they were able to get the furnace functioning properly again.