Petro Home Services

We recently had our hvac system replaced and were very happy with our overall experience. All the people we dealt with were so knowledgeable and professional. Great customer service from the sales, installers, supervisor and tech that was sent out. We are happy with our new system!

Petro was so helpful when my oil tank started leaking. Within a few hours they were here to diagnose and solve my problem. I am very thankful!

Have no problem with Petro being with them for years If I do have a problem I know they will resolve it I have good communication with my oil company Just be happy when the oil prices go back down

Always have excellent service. Technicians are polite and knowledgeable. Great company to do business with!

Inquired about a new oil supplier/boiler service contract. Gave me a price of $194.95 for a year as a new customer price. Was told that the price would increase only $30-40 for the following year. Signed up based on that price and the service Petro offered. Called up a couple days later and was told that after 5 years the full retail value of $550 would be reached for the service contract, a $70 increase, yearly. That is the literal definition of a bait and switch. The original conversation was recorded and supervisor listened, no mention of the $550. Was then told that, "Well the contract is negotiable, we work with you on price for that." Why would a service you offer be negotiable? That devalues your service when you don't have a standard price. Cancelled service immediately. Do not let them win you over with their low priced service contracts. They do that because delivering oil is their main source of profit and before you realize that every year it increases $70, they will have already gotten 6-8 oil deliveries out of you before you catch on and cancel completely. What a racket.

I reach out because my AC wasn't working. The woman that took my call was very polite and helpful in scheduling an appointment. I was able to have an appointment quicker than I expected. On the day of my appointment, Rob (310) was timely and very helpful. He took time to explain what the issue was and options. I would definitely recommend them to diagnose the issue. We haven't gotten pass that stage yet so I can not speak to the quote or replacement yet, but fingers crossed.

We have been enrolled in the yearly service plan for years and years. We got a call to remind us to set up the appointment, and asked for a call ahead to be alerted when the technician was on their way. We got a call the morning of the appointment letting us know that the schedule was backlogged and the time window would shift to later in the day. We got another call within the new window to let us know the technician was on the way. The technician was Rob Durham (#310) and he was quick and courteous, explained what he did, and was also a good sport about keeping our cat from sneaking out the door.

The generator mechanic shows so much attention to detail and personal follow up to help solve my ongoing problem! I feel so fortunate to have such a dedicated person working on my generator.
Thank you, Dan!

Great job as always with Petro Home Services. The lady I spoke with went up and above to get my oil tank filled before it’s due date. I recently had knee replacement and I’m on the mend at home which is requiring my heater to operate more than usual. My wife was scared we would run out of oil before our next scheduled delivery! She made sure to have an earlier delivery to set our minds at ease. Thank you for all your help!

Very prompt response. Representative, Bobby, quickly found and fixed the problem. He had the part my furnace needed in his truck, so he could fix it right away.

Petro employs excellent technicians, as far as I'm concerned. I've been a Nassau Oil customer since 1961 and have always found you pleasant, reliable, and efficient. Keep up the good work!