Petro Home Services

We have had Petro for a long time after trying so any other oil companies. Their service team is amazing. This service call turned out to be a severe case of EUE (End User Error) aka I forgot that No lights turn on when the boiler is idle and I freaked out because I went to basement and saw no lights. Technician arrived on time and showed me everything was as it should be. In addition to oil, we used them for plumbing service.

Our furnace went out and the landlord called Petro. Tech #310 came, Robert Durham. He was polite and very professional from the time I opened the door to the time he left. He did efficient and great work.
What I noticed most was what a kind human being the tech was. He was very thoughtful. My husband was admitted to the hospital the night before and Robert not only wished him well, but asked for my husband's name so he can pray for his recovery by name. It brought tears to my teenage son's eyes. Being a woman and a person with disabilities, it can be scary when repairmen come to the home, but Robert made me feel safe with his kind smile and all around humanity. Petro did the right thing hiring this tech. He should be the standard all repairmen look up to and strive to achieve. Thank you! Edit: I took off a star because another tech came to complete the job and he was rude and just didn't do the job. I complained and no supervisor has contacted me after 3 days. So the good is from that particular tech and the call center. They are polite and professional as well.

I called the company on a Saturday, because our AC drainage was clogged and we were about to leave for a longer trip. I was told that they would be charging $159.95 for their service on weekends. When I asked what further costs I might be facing, I was told that it might cost more if they would have to do major repairs and replace some parts, for example. They then sent a technician on the same day, who arrived within the scheduled time span, was very polite and took care of the problem quickly, since I could already tell him what that problem was. No new materials were needed, and the whole thing took no longer than 20 minutes. So far, so good.
The unpleasant surprise came with the invoice: I was charged $288.90 for that service, including $17.95 tax. When I called the company, I was told that the additional $111.00 were the price for cleaning out the draining pipe. The $159.95 were just for "coming out" on a weekend day and obviously didn't include a single minute of work time. Princeton prices? Where I come from, this is called a rip-off.

I woke up to find that my furnace had stopped working. I was very concerned due to the temperature expecting to drop to 15 degrees. The customer service representative was very patient and understanding. Received and immediate appointment. The repairman is always on time and courteous. Great company and personnel.

I’ve been a Petro customer for many years so when my AC was not working in the morning I called Petro to have it checked out. The tech Rob Durham 310 arrived by 3 pm and quickly resolved my AC problem. Very satisfied, tech was friendly and did a good job.

Over several decades I have had nothing but positive experiences with Petro (formerly Nassau Oil). Even when Petro informed me that they could no longer offer me a service contract for a unit I rent out because my tenant did not purchase her oil from them, the explanation of why they had to cancel that contract made perfect sense. The tech are always polite, knowledgeable and very friendly. When there is a problem, they always explain in detail just what it is and promptly go about getting the problem solved. I have nothing but good things to say about Petro. The oil prices are a little more than others per gallon, but you do get what you pay for in service.

Best to go with a company that doesn't lock you into a contract. Petro will give you a low rate at 1st then raise the rate up every delivery afterwards. Maybe the price has gone up for good reason, maybe it hasn't but the non contract oil companies haven't gone up that much.

Petro thank you for sending Dan to service my unit my house was cold and my thermostat had stop working it was lock up ...I replaced the two battery in the unit but was unable to make correcting the setting so I called for service...Dan arrived an took at the unit within in two min. had it going...it was program over 10 years ago never had a problem an I did not know what to do or forgot what to do because had lock up....Dan showed me how to program the unit if it lock up ...inspected the unit and heat unit made my family very happy.

I have worked with Petro for decades and have had only the best of service any time I have called. If they needed to come out; they came out quickly. Since my Dad was also an oil burner man; and a teacher of it to many, I know and understand cold weather woes. In fact, o ne of the men who came to service my burner was taught by my Dad.

Service came out quickly after I called about an oil leak. Dan was very nice and professional. Afterwards, the tank crew came out and they did a great job disconnecting the tank and hooking up a temporary. They left the area clean.