Petro Home Services

I had an oil delivery a few weeks back and the whistle that lets the driver know the tank is full was very faint. They could have very easily told me I needed a new whistle assembly and I wouldn't have known the difference. Mike the service manager assured me that more than likely my system just needed a good cleaning, as spider webs,etc. can build up in the pipe overtime. Mike was very professional, polite and most importantly, he was extremely knowledgeable. The Service Technician who just left my house gave my system a thorough cleaning and the whistle is now louder than ever. This is a company with hard working, honest people who are extremely knowledgeable in this field. I recommend them to everyone. I forgot to mention that the technicians name is Kenneth Baltimore. He's a great guy. Mike and Kenneth, thank you both very much!

My own personal experience with Petro has been very good. The service department is always friendly and willing to help you right away. I noticed a lot of people complaining about wait times and lateness but I work in service and installation and I know how difficult it is to manage scheduling on top of normal everyday service calls. I think the technicians do the best they can to finish one job and get to the next. Especially when a customer is without heat or air conditioning. Keep up the good work!

I Had to call to cancel my service with petro home oil today after using their services for almost 20 years, after receiving a bill of $758 for 147 gallons at $5.10 a gallon. This is a roughly 340% price increase since the end of 2019 or a roughly two and a half year period. As a result of this absurd price increase I called to speak to a representative who very generously offered me a $29 discount at which point I asked to speak to a supervisor who went above and beyond my expectations to increase that discount to $40. When speaking to this supervisor I had let her know that I had called around to get pricing to compare and shop out the price per gallon, which the next highest price was still around 45% cheaper than their price of $5.10 a gallon, which their supervisor responded by telling me that those other companies do not offer the same services provided as they do and thats what it is I am paying for, which is a complete lie and also told me very condescendingly that "I wouldn't pull into a gas station and ask for a discount on the price per gallon of gas." Well, if that gas station was selling gas at prices that are 45% higher than every other place available, I wouldn't pull in there in the first place. I understand that prices of oil fluctuate, but not by that extreme of an increase. I really wish your company would inform your customers of such obscene price increases before just jacking up prices to unreasonable amounts and expecting customers to pay. Your company has absolutely zero regard for customer service or for the customers it is who you provide to.

I wish there was no stars. It’s like a little game. They send a technician out who delivers 10 gallons of oil after they tell you that according to their records you have lots of oil but you don’t. Then another technician has to come because that one couldn’t start the furnace and that one tells you that there’s no oil and then you call again and they tell you their records that you have oil. Then they won’t tell you when they’ll deliver it. Buy a house where there is natural gas or that has an electric pump if there’s any question of petro oil involvement is my advice

Wow Petro Home Services ... denying oil delivery to low income African American residents of Baltimore City seems like a bad business practice. Maybe you should educate your Baltimore sales staff - Don Lymas and Jaspn Kerrs that it's 2022 and you shouldn't treat people this way anymore.
And then screwing up the delivery and sending the oil truck to my house (the billing address after I agreed to pay for a 1 time oil delivery so they wouldn't freeze in 20 degree weather). And charging me an extra $100 to make a mini delivery after you screwed up.
And then continuing to make oil deliveries without telling me or the tenant- essentially trespassing on their property since you didn't have permission to return for additional oil deliveries. And now refusing to remedy the situation. Not great optics.
Trying to track down the Baltimore regional director Bob Milligan. But the staff refuse to provide his number.
What would Jayne Miller WBAL say?

I am responsible for my 97 year old fathers account along with my own. We are financially supporting him. I called Sunday when he ran out of oil and the young lady on the phone was so kind and helpful. She seemed to take on this responsibility with me. She was very personal, helpful, caring and most of all efficient! Best customer service ever. P.S., dad's oil was there and his burner was back on within 3 hours.

I have been a customer of Petro for almost a year and overall, I have been very satisfied. However, I would give 10 stars to their Customer Service/Support . They went above and beyond to help remedy my problem. If you switch to Petro, tell them I sent you!

The service was great from the start to finish of the installation of the new boiler.

1.0 star rating
9/25/2018

I own a home in northern VA. I use heating oil, which I and the owners from whom I purchased the home obtain from Petro Home Services. I also have a home services contract with Petro-the best one that they offer. I quite possibly have not dealt with a worse company in my many years. (1) They sent out someone to check out my A/C. The tech said that the unit needed to be completely replaced. I then paid out-of-pocket and had a separate HVAC company check the unit and found nothing to be wrong. Its been perfect for several months since. Bad faith by Petro obviously trying to sell me a new unit; (2) Required some basic other items to be fixed--it literally took them no less than 4 trips out and several different servicemen who all gave different stories. Ultimately, I literally took the time to reach corporate headquarters and threatened suing them for bad faith, etc. They have a million different offices and generally, you will speak to someone in New York, even though your home and contract may be in VA or DC. A truly awful company and one which I refuse to work with ever again. I also do not trust anything that their technicians have to say. I spent hours and hours simply trying to get simple and truthful answers. Please be aware!

Short version: At least half of the techs are dangerously incompetent, deliveries are dangerously unreliable, phone operators will ignore what you tell them, and they drastically overcharge you for parts outside your service agreement.
I've had a TERRIBLE experience with Petro. Last winter, I called multiple times to request a delivery, even though my plan is supposed to be "auto-fill". 2 weeks later, I was out of oil and still no delivery. I had to go 3 more days with no heat. Later in the year, I made a service call about delayed ignition from my burner. The first tech bled the line and told me to call again. The second tech was downright rude and insulting. He replaced the nozzle, got lucky that it fired right up, and called it a day. I had to make a THIRD service call for another tech to finally identify the issue and replace the ignition transformer.(Who would've thought to change the ignition for an ignition problem? DUH)
This year, my control was tripping out due to a bad relay. When I made the service call, I even told the girl I thought it was a bad relay. The first tech was 2 hours late, claimed he was "just a burner guy" and that I would likely need a whole new oil tank to fix the problem(WTF?!?) AGAIN, I needed a second tech to come out WHEN I LITERALLY TOLD THEM THE FIRST TIME WHAT THE PROBLEM WAS. AGAIN I had no heat, this time for 4 days. Apparently they have a couple "senior" techs they carried over from Hoffberger who actually care and know what they're doing, but unless you specifically request one, its equally likely you get a tech who puts your home, wallet, and well being in danger. While the last tech did a good job, when I looked up the parts online, literally the highest prices I could find were $100 less than what they charged me. I easily found them for at least $200 less. Every aspect of this company has been so consistently, insultingly, recklessly negligent.