Petro Home Services

As a result of a cancellation , I got unexpected same day service . The technician can on time and did the work promptly . Also , learned that inexpensive funace filters were better than the higher priced ones and should be replaced every month . I was very satisfied with there service and always have been .

My service was performed during the COVID 19 timeline. Jamal arrived with a mask, gloves, booties, and clean overalls. He was very professional and respectful of social distancing. He serviced my 2 AC units and boiler quickly and got us all ready for the hot weather. Many thanks for offering these services despite world events.

Dead blower, no air conditioning in 90 some degree heat 80% humidity. Excellent service., very nice service techs. Answered alllll my dumb questions . Very grateful for their patience and work . Service plan covered everything. 🥰🥰🥰🥰

call Petro in morning for a no heat in house problem. the were out and repaired problem that after noon

It took them a while to get to us but when they did they were professional and fixed the problem without any issues. The price was fair and the service person was done in about 45 minutes. I always use Petro for my oil and heat issues.

I ran out of oil on the e year with out of town guest for the Thanksgiving Holiday. I was on auto refill and my last delivery was in May, 2018. After being on hold, landline and cell phone, for 33 minutes, I explained to the representative that I was out of fuel. Who then ask how I knew I was out of fuel? "You should have half a tank". Wow what vision. I have no heat and the gauge reads empty, I am that smart. He offered to send a truck with 20 gallon on Saturday evening between 7:30 and 10:30 PM. NO, who wants to set in a cold house with OOT guest on a Saturday night! I had already scheduled fuel delivery for Monday 11/26/18. Fuel was delivery but unfortunately boiler would not start. Now I have to wait for a service tech to bleed the line etc, expected time 4:30 and 7:30 PM. I ask for a 1/2 hour out phone call to assure I was at home. That is their policy I was told. Call never came, tech arrived having not know about half hour phone call. In act he was totally unaware I had ran out of fuel oil, "you have no heat" is the only thing he knew. What a disaster, obviously no one relayed correct information.

Talk about FAST service !! I called regarding a problem we were having with our heating system, and that due to that issue, we were going through propane quickly !! In less than one hour they had a truck at our house to deliver fuel !! Prompt, efficient, great customer service !!

Petro Home Services sells low quality equipment and then can't install them properly . I had a new compressor installed in summer 2017 because their previous unit died just after the warranty. The new unit leaked out after three months and they couldn't find the leak, They recharged with a sealer and it leaked out after 8 months. I called a new company, they found the leak immediately and found a joint from the poor installation as the source of the leak. I was advised to go back to Petro to have them redo the work, but I'm willing to pay the extra $800 for a proper install and be done with them. I don't think Petro is able to do a reinstall properly.

Absolutely atrocious customer service. They make it incredibly difficult to cancel your service. Very shady business practices. I would avoid this company.

ran out oil took service department a week to get me oil