Petro Home Services

Petro really came through for us after we ran out of oil and my former provider failed to respond to numerous calls for emergency service.

The mere fact that they were able to provide a window to have someone out AND emailed me to confirm my appointment as well as to let me know the tech was on the way puts them a step ahead of the rest.

Petro made me feel valued as a customer where as my old provider treated me as a number. I'm glad I switched!

I called because our oil furnace was not working. I called at 3:00 pm and was told a tech would be there between 6-9 pm that day.
Your Tech David showed up right in that window, diagnosed the issue within minutes, had the part on his truck and we had heat all in about a 1/2 hour.
Very impressed!

Thank you ! Petro for the speedy response in sending a technician out to getting my furnace back up and running . The Tech #678 was here in no time after my emergency call . He corrected the problem and he took the time to make sure it was running properly. He was very polite and courteous excellent service.
Thanks You ,
Ms. Dorothea Massey

Great job, check up on our furnace was done and no issues.

I can't say enough good things about Jose Pellecer. He delivered and set up our new propane tank, made sure it was safe and discussed all his procedures with me. We had a gas stove installed on the same day and Jose waited for the completion of this to make sure everything was safe. Excellent service and communication!

Our maintenance man Rick was courteous, friendly and professional. He kept us informed of what he would be doing and when he would need to shut off the AC in order to test the furnace. My poorly sized furnace filter was even specially seated and taped to hold it in, something I will consider doing before getting the right sizes next time after using up my current supply. He wore protective shoe wear and cleaned up all material down to carrying out the old filter. I was impressed.

I got a great price for oil and service policy!!!
Unfortunately my blower motor burned up a month-and-a-half into the new contract. I called and set up an appointment for the next day Friday for a service technician to come out. He looked at the blower took it apart and then gave a price of over $600 for a new blower. a service tech seemed aggravated and said this was a pre-existing condition and he doesn't understand why they would sell me a contract without inspecting the unit. (It should be noted that Petro stole me as a customer from a sister company and I think that's why they sold me the service contract. Their sister company just cleaned and service my unit in the spring.) We refused the repair until we could contact a supervisor. While I was waiting for a supervisor to call me back I looked up my motor online and found one for $200. it was forecasted to drop down into the twenties over the weekend. After calling about every 4 hours I never got a call back until Monday night. Apparently, customer service is an answering service that knows very little about their business or how important it is to have heat when it's 22 degrees out. I was trying to get an idea how much this repair was going to cost me and what the service contract actually covered. So Monday night the service manager stated he was not going to cover it. Then after a little argument he stated he's not going to eat the entire cost for this because it's a "pre-existing condition" which we explained it was not because it was working fine up until Thursday. and finally after we discuss contacting a lawyer because they were in breach of their contract they finally did the right thing and decided to cover the repair. They also treated us like a customer, at that point, by calling me and keep me updated until they found the part and scheduled the install. So in closing, it took 7 days and a bunch of aggravation to get my heat restored. Working great.... Now.

Just had my furnace and AC serviced. Easy to schedule called last week got both serviced the same day Tuesday.They were very efficient and courteous. Also got my oil tank replaced same efficient and courteous service on Wednesday, could not be more satisfied

The service technician that came to solve our furnace & thermostat problem was very knowledgeable, efficient, and friendly. He completely fixed everything, and restored our heating system to good working order!!

We have been customers for years and do pay extra for the service plans, but they often pay for themselves. Our AC stopped working during this past heat spell. Petro was very busy that day, but they came by late afternoon, quickly diagnosed the problem and located the part. It was a sweet father-son tag team operation. They communicated the issue to each other and worked until after 7pm to make sure we didn't have to spend another very warm night in the house. We were very thankful for their prompt, friendly, and above & beyond service. Thanks!!!