Bob's Heating & Air Conditioning

In 2013, I purchased a brand new furnace from Bob's Heating. Quite simply, what they installed was a poor quality product with defective parts. Rather than being concerned with the quality of product they install, they only care about making money from customers. Two years later, in December 2015, they came to "fix" the problem. However, by March of 2016, the gas valve was once again not working. After paying another $335, I called the manager being frustrated by installation errors causing disruption every year.

I explained to him the situation and my growing frustration and asked for a credit for faulty product and service. He proceeded to get angry with me and blamed me for lack of regular maintenance. I stopped asking and hung up the phone. However, in October, 2019, I was once again left with no heat. I called Bob again to request service. The person who answered said they had a note in the system to refuse service to me for refusal to pay! I was refused service based on a lie.

I then called Even Flo and the technician came and evaluated. The inducer mortar was now stuck. This cost me ANOTHER $270 and labor. I fixed but still not working. After yet another diagnosis, the gas valve is not opening. He said he now have to replace the gas valve. The same gas valve I replaced 2016 from Bob's Heating. No coincidence that his installed product continues to fail. Today, it was the mortar valve again, always something that has failed from Bob's services. Don't waste your time or money with Bob's Heating - poor service, poor quality product and poor work.

The install of our new air conditioning unit was fast and efficient. The guys that came in were very friendly and knowledgeable. I will continue to do business with Bob's, they do a great job.

After submitting the form for a call back several times over the last year, my wife called in to schedule heating and A/C servicing in our new construction home.

She had to wait 5+ minutes for someone to answer (why I used their form for a callback). Once answered, she was told we probably shouldn't use the form and calling would have been faster.... okay?

And that the reason we didn't receive a call back is because they are not accepting new customers at this time.

So why have a form on your website and ask us to call to schedule an appointment?

Don't waste your time with this terrible company.

Bob's replaced my furnace and installed an AC unit in November, 2019. First I have to say that I'm very VERY picky. Bob's was first class all the way from the knowledgeable salesman Tom, to the installers, electricians - everyone I came into contact with during the ENTIRE process. It's now January and I recently discovered my outdoor electrical outlet no longer worked. Since Bob's had had to do a lot of shifting around in my electrical panel, I suspected maybe the outlet wiring didn't get hooked back up. I called them to take a look. Come to find out the outlet not working had NOTHING to do w/Bob's previous work, but they fixed it anyway while they were here for NO charge. I mean, what company does THAT??!?! BOB'S DOES! These guys are clean, careful not to track tidbits in and out, professional, knowledgeable, friendly and the entire company offers first class customer service. I wouldn't use anyone else for my heating/AC needs. And again, I'm a VERY PICKY lady. THANK YOU Bob's and staff!!!!

We had an issue in the attic where one of the standard galvanized steel part had to be replaced. The part would be a max of 20 dollars. I was charged 225 for the part and 225 for labor, which took exactly 6 minutes end to end. I definitely believe that the technician was efficient, and anyone else would have taken 15 mins. Still it's close to a 900 dollars an hour. I am grateful for the service, but I feel the cost is too high.

Bob's replaced our gas furnace. They came out and gave a free estimate, and after we decided to go with them, they got the paperwork, financing and scheduled the installation in two days, since we were without heat. The installers were professional and courteous, and finished the installation in one day even though they ran into a couple of problems left by the old furnace installation. I would recommend Bob's and hire them again.

We just had Bob's Heating and Air install an air conditioner in our Marysville home. The team was on time and did a wonderful job with the installation. They were professional and considerate and kept all the areas in which they worked clean. We enjoyed interfacing with they guys and are really happy with the overall job. Thanks so much!

I am told they only work with “new construction contractors” and “don’t give quotes to just anybody” with who I talked to on the phone. I suppose they do service of existing installations and what they say is true, but poorly communicated and poorly advertised. Not good business and others shouldn’t have to chase their tails with businesses like this wanting to look like they do it all, but rapidly (impolitely) shutting you up when you call to inquire.

Spent time waking through options and explaining what the service would be. On installation day they were prompt, went above and beyond, and were very courteous and respectful during their installation. I would definitely recommend using them.

WE had our a/c repaired last October 2021. We turned on our air conditioner this weekend not cooling. This seems to happen every year. Now we can not get an answer to phone calls (5 hour staff meeting???) no answer to e-mails or facebook, messaging or any other type of comunication. Nothing not one peep. I am sick of this poor service!!!!