Bob's Heating & Air Conditioning

I have used Bob's Heating & Air Conditioning for about a decade. I have found them to be a company with very good customer service. The service personnel have always been courteous and competent, as have been the people you may speak with on the phone to set up appointments and report issues. I would rate Bob's high on both customer satisfaction and trustworthiness.

We've got a quote to replace a furnace back in May. They asked to call back to make an appointment to install. Then, I have called 4-5 times over three months only to hear that the technician would call back. They never did. After the 6th call, they told me the technician is on vacation and is gone for a while and I have to make a new appointment to get another quote because previous quote is now expired. The new appointment to get a new quote is November. Unbelievable.

My wife and I just moved into a new home and neighborhood. Our neighbors recommended Bob's because they had such a good experience with their service team. We just had our first heating and cooling inspection and the service technician was very friendly and answered all my questions. We decided to sign up for their 3 year plan because of how well we were treated by the office staff, the technical knowledge of their technician and the recommendations of others.

I had my AC unit not turning on this year but furnace(heating) was working absolutely fine. I had to call another company in rush to inspect the AC unit but that guy was so rude and also messed up with my system so both heating and cooling unit stopped working. When i asked about the issue, he told some random stuffs and (literally)ran away. I was so disappointed as my furnace also stopped working.
Then i decided to call Bob as they were the one who installed my furnace and AC at first place. Nice dispatcher guy who got someone very next day to inspect my system.

John and Chris(Apprentice) came to my home with all covid-19 precautionary measures. They greeted me and i explained them entire story.
They went through each component and fixed everything. They answered my questions and found the previous technician removed some wires and messed up with the system. Within an hour my both furnace and AC started working fine.
I am so impressed with John. He was so polite and knowledgable. I realized that's why you always go with reputed companies. They took little more than the diagnostic fee. I am so glad i called them and they made my day.

No word to use to describe our experience with Bob's Heating & Air other than AMAZING. From start to finish everything was as enjoyable as replacing a furnace can be. After getting 5 bids it took Bob's less than 24 hours to bid and replace our old furnace for $600 less than anyone else. Simply amazing service. Thank you

My furnace was installed in 2008 by Bob's heating -- not old enough to replace it. In 2019, the induce motor stoped working and was replaced. In December 2020, the blowing motor was replaced. After the blowing motor replacement, we frequently heard loud noises coming from the furnace, so I called the Bob's heating. The lady who answered the phone said she could send a technician to check it for $139. I told the lady the noise was not constant so she asked me to record the noise and send to her first, so I sent the sound file through text, but they never responded. I called them again and she said the phone number was a land line, so she did not get the sound file. She said she would ask the technician to call me back to talk about it. I waited for the tech to call but never heard back. In April 2021, the the furnace stopped working and we smell something burning from the vents. I called them again and the tech came. After check he said the induce motor was broken again, and that the part warranty was only one year. When I asked about the life of the motor, he said usually 8 to 10 years, but mine only lasted one year and 8 months! When they replaced the induce motor in 2019, we paid $129 diagnose, motor $473 and plus tax, but in 2021, the diagnose fee is $139, the motor price was $559 and plus tax. Within one year and 9 months, the price increased $96, 18%!. This company provided poor quality products, service, response, and was expensive, so be wary!

After Bob’s Heating tech replaced the furnace induce motor, the technician talked to me and said that I needed to do a maintenance service, which I agreed to. After he left, I noticed that the electrical air cleaner was turned off so I called the tech. He said “Oh, I forgot to turn it on” and asked me to turn it on myself. Additionally, on the Furnace Inspection Report, it is said he had cleaned and inspected the OD intake screen, inline filter, and indoor fan assembly, which he did not do. His response was “you guys did good job cleaning the filters so I did not need to do it”, but he didn’t even check them. What is the point in paying money for a maintenance service when none of it was done?

This was such a sloppy job; it makes me wonder whether they installed the induce motor correctly the first time, and the motor suppose to last 8 -10 years, but only lasted one and 8 months! This company provided poor quality product and service, would not recommend!

Great customer service. Steven came out to help us with a fault code on our furnace and got us up and running in no time. He was very patient with me and my questions and beyond helpful in answering and suggesting next steps should the problem resurface, as well as some tips on proper care of the furnace. Bob’s will be our provider of choice going forward. Great service and great qualified professionals.

Matt and his crew were amazing. Very professional. They were courteous, left the job site clean, and thorough in explaining the install process. He called me when he said he would to allow me adequate time to return for a walk through of the finished install and next steps for permits. The entire process from the first call for a quote was great and everyone I dealt with was friendly and knowledgeable.

While on vacation (just before Christmas) my furnace went out. When I returned I called several places to get bids. I did get several "ball park" estimates. Only Bob's was able to send someone out the next day to give me a firm fixed price. Tom showed up and his quote was right in-line with the "ball park" ones. Since my water heater was also 20 years old I had them add a water heater to the bid. With that amount of work Tom told me it would be Monday before they could get a crew out. I was OK with that since the others couldn't even get me a bid until the following Thursday. After Tom got back to the shop he called and told me they could do the entire job on Saturday. WOW! The crew they sent was extremely professional and the job looks great and the furnace works better than expected. Could not be happier! Since they did such a good job at a fair price at my residence I'm having Bob's replace an old electric furnace / heat pump with a new gas furnace and A/C in one of my rental properties.

Bobs was so helpful and careing when we needed their help. We had tried fixing our thermostat ourself and created a bigger problem. Rachael was so helpful and nice, they were booked and had to put us out a couple days but ended up calling us back when someone cancelled and got us in same day. The technician that came was so understanding and fixed the problem in minutes. The response time, customer service and communication was so appreciated.