Michael & Son Services

My technician, John, was professional and on time. He was very respectful of my home and always put cover slips on his boots when coming inside. He spent the majority of the day in the crawl space under the house in 40° weather, but every time he came inside to talk or give me an update he had a great disposition and positive attitude. The final solution was not an obvious one, but thanks to his logical, methodical approach and tenacity he was able to get the heat restored in my house by the end of the day. Additionally, Michael & Sons went the extra length and extended the labor warranty the previous home owner had on to me since the unit was less than 4 years old.. Excellent service. Will absolutely use again and recommend to anyone with HVAC or plumbing issues.

Great service I called and got a prompt call within 10 minutes they schedule the appointment and had the job done which was a small crawl space to do the repair. Thanks again for a job well done.

Tommy was great! This company was easy to schedule online and couldn’t be more satisfied with the level of service provided during the installation.

William Logan Davis was Technician who responded, unbelievable knowledge of HVAC system, very professional. What a great representative of Michael and Sons. Logan Davis replaced Evaporator Coil as diagnosed from previous visit. A/C is blowing very cold air now. Extremely pleased with response from Michael and Sons, definitely recommend their service.

We called to schedule am appointment for an estimate for an unknown leak in our kitchen. We know it is not the sink leaking but are not sure if it is from a leak from an outside faucet on the wall or an issue with the foundation/slab/pipes. When I made the appointment I was very specific that it may be an issue with the slab/foundation. I asked specifically, could they potenially handle that type of repair and the answer was yes. The appointment window came and went so I called. They said the technician was held up in the prior job but would be coming out. Two hours passed. No call, no show still so I call again. I get the same response. Another two hours go by so I call again. Now they said someone tried to call to say they couldn't handle those repairs from the Charlotte office. First, it could just be an outside faucet leak in the wall. Second, if they would have told me they couldn't handle this type of potential repair when I made an appointment at 9am, I could have called another company instead of wasting my day waiting for their technician to come out for an estimate. Now, I have been on a call for more than 23 minutes waiting for a response on why this happened and how they can "fix this". Being on hold for over 10 minutes is not right, but if I hang up then I run into the company saying I wouldn't try to remedy it.

Jody was great. He arrived on time, addressed the problem and fixed it quickly. Very much appreciate the work. I will remember the positive experience the next time the need arises.

Extremely high priced, it seems like they only come out for the "75.00" 10 min. Fee then quote you an outrageous quote to not have to do the job, a total ripoff in my opinion, I mean who would pay over 300.00 to get a ring floodlight installed when the fixture is already in place? Not me!

I had the pleasure of meeting Nathan when he came to my home to fix a light fixture by my front door!!

We finally replaced the light fixtures on the exterior of our home. Unfortunately, we had one fixture that had not worked in quite a while and the new one we installed didn't work either! It was driving me crazy!!

I found Michael and Sons Services and made an appt for the same week. On the day of the appt I received a text from Micheal and Sons with a picture of my technician, Nathan, and the time window he would be here. I also got a call with an estimated time of arrival from Nathan when he was on his way.

When Nathan got here he was so pleasant and professional. He listened to what was going on and had it fixed in 10 minutes!!! I now have working lights by my front door and I couldn't be happier!!

Thank you so much Nathan! It was lovely meeting you.
I will definitely be calling Michael and Sons Services for any home upkeep or repairs in the future!

Matt and Bryan did a great job fixing my burst pipe, they were detailed and had different options moving forward. Will definitely be using them for the next steps!

Thomas is very knowledgeable, gave some great recommendations and got the work done very quickly. Definitely would book again