Romanoff Electric, Heating & Cooling

This morning on 77 north near exit 5, the driver of truck 683 aggressively sped past me then abruptly changed lanes without signaling cutting in front of me with only a few feet between us then braked hard in order to avoid crashing into the vehicle in front of it causing myself and the vehicles behind me to have to react defensively. This driver was not courteous or professional by any means.

My home builder works with Romanoff for HVAC needs. Today a diligent HVAC repairman by the name of Robert came to address an issue I had with the AC. Robert was quick to troubleshoot the problem and went even further as to suggest how to solve the root issue (the breakers and labels were switched for the heavy appliances — range and AC unit) even though it wasn't the AC unit itself. It took him all of about 15 minutes. It was incredible to watch him work. Thank you Robert and Romanoff!

Mr. Gene (didn't get a last name) responded to my Lennar emergency service call Friday morning, 12-23-2022. I would like to nominate him as Service Technician of the Year. Gene called me ahead of time, asked some great questions to ensure he had what he needed on his truck, he arrived at the time he said he would, he was extremely professional, kind and neat. Gene explained what happened to my furnace, why, and encouraged me to watch him make the needed part replacement. In the process he explained details of the Lennox furnace and the safety features I should be aware of. He was neat, well organized, and the problem was solved in a very timely manner.
I completely appreciated the entire service experience. When I called the Lennar Warranty Emergency number for an HVAC issue Thursday night, I had doubts I would ever hear back from anyone (I told them the issue was not urgent enough for a night service call, but I needed help Friday; condensation leaking into the furnace drip pan). The Romanoff Group returned my call early Friday, and delivered Gene to my home within hours. Wow, in this day and age that's amazing!

Romanoff is a fantastic company. Michelle (Service Coordinator) is amazing! They are quick, professional, and courteous. I'd highly recommend Romanoff for any HVAC needs.

A great service provided by Wayne L. I called early afternoon about my thermostat reading “error”, and a pan full of water. Wayne arrived soon after and worked diligently to fix the problem. He was kind and respectful as he entered my home and asked me about my situation. He was efficient while also, explained what happened to my unit. My house was cooling off in no time. Thank you for sending him out!

Of course our A/C started to have problems on holiday weekend- 90 degrees on July 4. We submitted a request in the morning (unit was less than 2yrs old) and got a call they had a few ppl in front of us but would be out by 1pm. They called before they came, Wayne showed up and was professional and pleasant. Quickly figured out the issue and replaced our capacitor and had us up and running in 20 min. Great service!

Wayne was a huge help over the busy holiday weekend by taking our call at midnight on a Saturday when our AC was not working. Out the next day, he figured out the issue and was able to have the hard to find motor installed and running by midday Tuesday. Thank you for the quick and professional help to get us out of the heat of summer!

John came out to address issues our inspector found with our new HVAC unit. He was a great listener and addressed all my issues as well as showed me some maintenance tips to help our HVAC work at it's best. I appreciate the GREAT customer service from John and wish we had more contractors like him. Thanks again, John, for help keeping me cool!

What an awesome and educational experience with this company. John Gentle was the tech that came out and balanced our system. Awesome service and fixed our issues immediately.Im a homeowner in Charlotte and would definitely recommend this company. Professional and reliable!

Called for service and was scheduled promptly. Technician John Gentle was a great resource helping me understand how to use and balance my thermostats for optimum airflow between upstairs and downstairs. Excellent customer service.