Michael & Son Services

This company is very professional and courteous. Ethan came to fix an issue with my AC control board. He was amazing, the office staff kept me informed about my service and parts status. When I call Michael & Sons, I never have any doubt that they will solve my problem.

Carlos was on time, professional and did a great job. He set proper expectations and the work was clean. Highly recommend him!

Nathan was professional, thorough and kind. He took the time to explain what he was doing and was patient answering my questions. He made the whole service call painless. I so appreciate it. I highly recommend this company.

Jody was very nice and helpful. The toilet installed a few weeks ago didn’t fit right. Previous technician said it was ok. Jody worked to find a toilet that will hopefully fit correctly.

Update:
Jody came back with a new toilet that fits in the space and it looks great! He’s very conscientious about his work.

I had them come out to see if they could replace the insulation on the air ducts in the crawl space. At the end of the inspection James gave me my quote. I thanked him and told him I wanted to look at a few more companies before choosing them. He recommended I “call my husband or dad” as the price he quoted was very fair. I am a 30 year old woman who owns her own house and lives alone. I really didn’t appreciate the insinuation that I can’t make a decision without a man and I am very sure that is not something he would have said to me if I was a man.

So far everyone has been phenomenal!! From the initial phone call with Ms. Holly to the welcome visit (I forgot the first gentleman's name) but both he and Mr. James were very patient with me as I needed to call my landlord during the process of sign up and choosing a replacement system. Explanations were understandable and both gentlemen were extremely kind. They were also patient with my dog who was not to fond of strangers (of course locked him up before they arrived) as I can understand a dog constantly barking can become aggravating after a while. They came in, got the job done, all completely honest and offered nothing but beautiful customer service. Glad we will be starting a care service package with them!!!

UPDATE 6/3/2023
This review comes after having a new system input and STILL waiting for someone to contact either me or my landlord to set up a date to have an inspector come out. I have tried calling multiple times over the past month and have not been able to reach ANYONE. My landlord has also called and has not been able to reach anyone either. I understood that the ability to reach me might have been difficult due to a phone number change but when I leave 4-5 voicemails providing my new number as well as an email and still receive a letter stating that they are unable to get in touch with me it rubs me the wrong way. The number provided is the number I have been calling so it doesn't help that NO ONE picks up the phone or gives a call back, even if it is a few business days later. EXTREMELY bothered with this service as I have had some issues with my HVAC not staying cool and the summer heat is creeping up on us. Hopefully this updated review will get someone to reach out to me!!!

My scheduled appointment with Carlos was very good. He arrived on time. He was very polite and very knowledgeable. He explained everything so that I could understand it. I don’t think this service could have gone Any better. If I should need your service at some point in the future, I would like to have Carlos.

Installed my Ring doorbell and fixed the wiring issue between it and the chime. He knew exactly what to do and did it fast and quietly which is important since my wife and I both work from home. Even the dog liked him!

Brian was awesome. He came out same day and installed a ceiling fan and fixed my dryer cord. Extremely professional and friendly, fantastic work!

Carlos was wonderful to work with today! He is professional, knowledgeable, kind, efficient, and considerate of my children who were in the home while he was working. He took extra time to explain and educate me about the electrical in my home. I’m very happy with the good service and would request Carlos in the future if I needed anything again.