Petri Plumbing, Heating, Cooling & Drain Cleaning

Petri is awesome I have recommended them to multiple places. They are SUPER clean, (they bring their own shoe covers) very friendly and the people they send out are experienced professionals who actually know what they are doing. (Won’t lie, easy on the eyes too). They offer a yearly inspection of your homes or business HVAC and plumbing that’s reasonably priced which helps in prevention of major repairs, saving you tons of money in the long run. Even customer support, you never hear “We’re experiencing higher than normal call volume, you’re expecting wait time is (insert 60 minutes, only to get disconnected and routed to the wrong department 6 times, before you lose the plot and give up) you always get a live person on the phone. Also thanks Luke, yesterday you saved my life.

After trying unsuccessfully all weekend to repair my 15 year old leaking Sears Kenmore Power Miser gas hot water heater, I gave up and called Petri at midnight on a Tuesday because I had family arriving Thursday and could not be without hot water. I left a voicemail and hoped for the best. I got a return call at 7:00am on the dot and the representative said she could have someone out to take a look at it within 30 min. I barely had time to shower and dress when I received a text that Alexsis was en route. Shortly after he called to say he was nearby and how best to contact me when he arrived. He was very professional and explained why my water heater was unrepairable, which I kinda knew already. He gave me a good quote on a replacement, I had been looking online at different manufacturers and had decided on an AO Smith already, so I was pleased when he said that's the brand his company uses. He also pointed out some details about my existing plumbing which were not ideal or best practice for the health of the water heater and piping in general. He gave me a quote to remove the old water heater and bad piping, furnish and install the new heater and redo piping. To be honest I gasped when I heard the price. Thankfully he was able to get it down about 15% while also signing me up to a maintainance plan that covers plumbing throughout my entire home. I already know about 4 or 5 smaller issues that will eventually need fixing so to get that savings on this install and then all of them is great. He got my approval for the work and within an hour he had the old water heater disconnected and the new one at my door. A couple more hours to install and pipe, test everything and show me how to use and maintain it, and he was done by noon. They were also willing to work with me on payment as I only had part of the cost on hand that day. I was thankful because my next paycheck wasn't for 2 weeks and I couldn't wait that long without hot water. The new water heater works great and the pipe work is top notch. Looking forward to working with Alexsis and Petri on this 100 year old Brownstone in the future. They ended my 5 day nightmare in just one morning.

I called Petri Plumbing as an emergency to correct a sudden leak in the basement. William, the technician, arrived within two hours, ascertained the causes of the problem, inspected all of the pipes, and created a detailed plan for the project itemizing all costs. He requisitioned the necessary materials which were delivered by his assistant, Jean and together they cleared the drains, repaired the damaged pipes, and tested the lines upon completion. Their work was well-organized, neat, and thorough.
The overall service was prompt, professional, and efficient as were the communications with the office personnel. The initial introductory emails announcing the arrival of the technicians were unexpected and reassuring and the final, formal invoice and documentary photos were generated and disseminated expeditiously.

Way over priced almost $700 to replace a pilot light. But service was good. Petri sent over a technician to repair an issue with my high efficiency boiler. I was impressed by the professional and courteous that Curtis provided. Curtis took the time to explain the heating system to me and made sure I understood what he was replacing and why. It was not cheap, but you get what you pay for.

Thank you Curtis.

My parent’s water heater began leaking and I needed to find a plumber immediately. Conducted a Google search and found Petri Plumbing on line. Read the reviews and customers were extremely happy with the service. Contacted Petri Plumbing and had an appointment within an hour.

Alexsis was assigned to the job and called me to explain the issue and recourse. The quote to replace the water heater, valves and pipes were reasonable and affordable. We decided to select Petri Plumbing to replace the water heater and Justin arrived in less than an hour with a new water heater.

The job was complete in two hours and my parents had hot water in less than 30 minutes. Alexsis and Justin were extremely professional and completed the job with care. The new water heater came with a 10 year manufacturer warranty and Petri Plumbing also offered a one year warranty on repair.

I would definitely recommend and use Petri Plumbing for any future repairs!

Great service and quality workmanship!!!

We had an emergency on a holiday weekend, and after calling 2 other plumbers, got a very quick reply from Petri, and an almost faster appearance at our front door. The technician who showed up was knowledgable, polite, respectful, and quick to both locate the problem and fix it. We will DEFINITELY hire Petri Plumbing again.

Very professional and efficient. Everything was explained in understandable language. They were punctual and ensured to keep me informed on their time of arrival.
In addition, the introduction of the worker by text and email before he arrived was awesome. I knew exactly who was coming to the service.
The work was done to perfection and there was no surprise in the end of the pricing

Called them up two times.

First time was to assess a malfunctioning boiler and get a quote on a swap. The representative who came was very presentable and representative of the brand. The quote I received was outside my budget at the time but the scope of work presented with it was certainly professional and thorough for a long-lasting system.

Second time I called them up it was around the holidays to fix a plugged pigtail. Everyone's boiler systems were acting up so they were short staffed like every other company. They were professional and courteous about the exchange and when to reasonably expect service.

Set up an appointment with Petri to do an annual check up on my ductless AC system before the start of the summer season. Michael the technician was on time, professional, and very thorough. He took the the time to explain to me all the different things he was checking with both the indoor units and the outdoor compressor. Overall, I was very satisfied with the service.

Luke and Michael were excellent. They arrived on time, were polite and very patient. They really took the time to talk me through all my options. In addition, they were very tidy! I feel confident with the work that was done and that is really all you can ask for! I was very happy with the service provided!