Basnett Plumbing, Heating, & AC

Mike did an EXCELLENT job — came on time, immediately saw the wiring problem, fixed it in a timely manner and were very professional. DELIGHTED with the experience!

Had an issue with my faucet that was installed less than one year ago. From start to finish they got me in quick and took care of the problem for no additional cost. Wayne was great and was super knowledgeable. Great to know they stand behind their work.

I've used Basnett for my water heater and a couple of valve replacements for outside spigots. The service was excellent and the work was done well. Technicians are friendly, supremely knowledgeable, explained what they were doing, and spotted problems that I wouldn't have noticed. In one case they noticed a faulty expansion tank that would have been an expensive emergency had it not been discovered. If you've had problems in the past with communication from service providers, you won't experience that here. Their office is great about scheduling appointments and communicating availability. The times I've used them they've contacted me and asked if it was OK to show up early.

Mike and Dan are very easy to work with. They have worked on the house multiple times. Polite, thoughtful and clean-up after themselves. They updated many aspects of the electric system including lights outside lighting this time. I would not hesitate to recommend them.

Great customer service. Every tech we've had has been knowledgable and friendly.

Basnett is great to work with. Good communication, good quality, and good people. Jay and Phinias were both great to work with. They listened, they explained, and they improved the system. Thank you Basnett.

I was very pleased with Basnett to troubleshoot and service my furnace and install a new tankless hot water heater. Paul was excellent at his job and extremely courteous.

We have used Basnett for many years for all of our HVAC and plumbing maintenance, repairs, and installations. This is a quality company with excellent employees and professional service.

Wayne was awesome, he came out to my home and found a leak that could have eventually caused major damage. He explained all of my options and repaired everything within a timely manner. Thanks for the great service

First job we hired Basnett for was a range ino, helpful, and resolved unexpected problems quickly. He also wore shoe covers to prevent tracking dirt into the home.

Second job was a normally routine leaky shower lever faucet repair that homeowner was unable to complete because valve was encrusted with 27 years worth of minerals and rust. Since the shower also did not have a cutoff, the downstream consequences of an unsuccessful repair were the entire water supply of the home being off line for a lengthy periof of time, and larger-scale plumbing and wall repairs to the bathroom infrastructure. Technicians were able to remove and replace the lever valve without more extensive repairs. (There was a two week wait for a non-emergency appointment.) The technicians were courteous, informative and cleaned up quickly and thoroughly.

Third job was a complete replacement of a boiler and hot water system, adding,, along the way, an extra zone and heater in the garage. John Condo and crew were cordial, professional, and quick. They cleaned up after themselves, and sat down to explain the operation of the new systems.afterwards. Well done.

"Completely satisfied." He was thorough, professional, informative and helpful. Send him next time.

Wayne visited us several months later to go over filtration systems and do a minor plumbing trouble shoot. He was, as expected, punctual, thorough, and quick. Great visit. Looking forward to his proposal.

Wayne was fantastic. He installed a new toilet and diagnosed and then fixed a venting issue in our system. I'm very happy with his work.

Angelo serviced the AC and did a great job! He took photos to provide feedback and went further to clean the filter for me.