Constellation Home

Technician was professional and knowledgeable. The inspection was completed in a timely fashion.

BGE is a wonderful insurance to have for your home. The repair men work so hard to complete the job they came out to do in your home. Customer service is great they talk and speak with you with respect and make sure you are satisfied before the phone call is complete.

So our salesperson Larry was incredible from start to finish and did not try to sell us more than we needed when we needed a new indoor and outdoor AC/heating unit. Since having it installed less than two years ago, it is almost impossible to even have BGE home come for just regular maintenance let alone for a real emergency. Currently our air has been running NON STOP ALL DAY and it is only getting hotter in here. We are currently at 80 degrees. When we called a MONTH AND A HALF AGO to just have routine maintenance performed, they scheduled us for this Wednesday. Maybe if they had come in a timely fashion, this wouldn't have happened. When we called to ask if they could come early given that it is broken AGAIN, we were told "nope, sorry....Wednesday is the earliest". This is the THIRD time this has happened with a unit that is less than two years old. Totally unacceptable. We will not be renewing our service plan with them and will return to a place with much better customer service. Do yourself a favor and go elsewhere.

Have several smart plans (electricity, plumbing, main sewer line, and water heater) and have used each of them at least once over the past several years. Only cost us the fee of the plans and a $50 service fee for each visit. We've been extremely happy with the quality of service and response times. BGE Home technicians responded immediately {same day} to the few pin-whole leaks we've had in our aging copper water lines/pipes. Highly recommend!

I’ve always had great experiences with BGE Home in the past but when scheduling my heating and cooling system maintenance appointment recently, I was notified that if I miss the call from my technician, they will cancel my appointment. I fully understand and appreciate that they need to review items pertaining to COVID-19 prior to the appointment but I was told I will have no opportunity to call back or have the tech leave a message with a follow up number. They will just cancel the appointment and go on with their day. To me, this seems like very poor service considering they are scheduling a month and half out. I will still keep my contract since I think they offer a valuable service and the techs are always fantastic but I’m quite disappointed in the lack of flexibility, considering the long lead time and an arrival window of 5-7hrs.

We have a service contract on the HVAC and other items in our home.
We booked our appointment for today’s service call 5 days ago. Today was our scheduled day. The service window is 7:30am to 9pm. From the start that should be an issue for an established business. Very poor client care.

It is now 8:22pm and we have yet to receive a call or see the technicians. Very poor client care

I have called a few times and the customer service folks have been very nice. At least BGE still has good customer service reps.

I find this level of service to be well below what we have come to expect from BGE/ BGE Home/ Excelon.

I generally only comment with a positive experience. In fact I do not believe I have ever given a poor review.

I’ll give these folks the benefit of the doubt and hope they still show.

I can only hope the technician arriving at 9pm after working a full day is prepared to work on and fix my AC. Of course common sense will tell us anytime someone works a very full day and you are the last call late at night they will be rushed and not nearly prepared as they would be working a reasonable schedule

Boo!!! BGE

We just had our central air unit replaced after being broken for years. We received 3 quotes and BGE Home was the lowest by a considerable amount. We had to wait briefly for equipment to come in, but they were great at scheduling the installation as soon as possible. The installation team arrived within the window (with a 10-minute heads-up call) and worked diligently to get everything done. Once the new unit was installed, they showed us all the new equipment and controls. They cleaned up quickly and hauled away the old unit. Definitely going to keep them on our list for services when we need things done in the future.

I have been trying to schedule service on my contract for 2 weeks. No answer just plays music. Wrote an email and asked for direct number noting my experience. They sent me same general number in response. Use to have great customer service. That no longer exists! Perhaps if I stop paying my bill they will respond! Would not deal with them again for anything and was thinking of using them for new windows. Not a chance! Next stop will be better business bureau!

Had BGE home provide me an estimate for replacement of Hot Water heater. They were not able to do the job due to limitations in space and structure. The alternative was installing an electric vs NG which was not good for me. Thanked them for coming after it was determined it wasn’t going to happen. I paid in full, as required by BGE before they even arrived. No job was performed that day as I decided the alternative was not ok with me. The nightmare came in getting my money back I paid to BGE Home. Have been trying for two weeks with billing dept who can’t give me a phone number to the folks responsible for issuing refunds. They claim “they don’t have the number”, but they can send a message…. Right! It’s the same run around I got the week prior. Spoke with a representative today who said my money was sitting as a “credit”
So they obviously ignored the previous message for a refund to my account paid. Next stop is
Filing with better business bureau to resolve and get my money back.. Do not trust with your money.

My heat died it was emergency, they took their time coming, promised to provide a report right away but didn't do so, I waited all day. Since I hadn't heard from them, I had to call and follow up to make sure a part was ordered. They told me they don't know when the part will be able to arrive and couldn't even provide an estimate. Lousy experience and I won't work with them again.