Constellation Home

My purpose is to get quick emergency repair since 2012. I never need to use it till today my air conditioner is not working. My parts need to be ordered and will take two or three days to get the parts. Why I paid all these money and still need to wait for few days? I will stop the contract from now on.

7/6 12am update:
** No follow up from company so far after responding to the email from the company.
** a phone representative requests a supervisor of parts department to look into the matter. She finally did this after I told her I complained on the google reviews.
**room temperature is up to 87 without AC.
**put lots of food/medicine/supplements in basement to prevent them going bad.
*** Company should provide "portable room AC" to cool my home during these waiting periods.

#### not confirmation provided so far even after some phone calls.
#### I will not provide personal information here.

#### i responded to the previous request from the company yesterday morning before 8am. No one handle the issues???

#### i was told that because there are so many products to be serviced. Many parts need to be ordered. Even other company will do the same. It means no such thing about "emergency fixed" and no provisions offered in order to keep us cool since Monday. Very good "excuses" to justify its bad business practice.

&& have to choose at least "one" start option

Similar to the testimonials below. They took literally six months to repair a noisy washing machine. One guy comes out, says it needs this part and says it will take two weeks to come in. Two weeks later, a different guy comes for the installation but says that he doesn't think this will fix the problem. It didn't. We call again, yet another tech comes out. He says it needs a different part that is ordered and will be out in a couple of weeks. This time, the wrong part gets ordered. The new guy who came out said we might as well replace it since it's here but it won't fix the problem. It didn't. Another round ensues and six months later, it finally gets fixed. It's running fine now but sheesh. We are not renewing.

I have been trying to get my dishwasher fixed for over three months and am currently on my 7th service call with it still not working. Each technician says something different and orders another part. Today they finished replacing a wash pump only to have the wrong brackets for the basket in the dishwasher. Each service call is at least one to two weeks apart.

Do not use them for repairs the service has drastically declined since COVID.

My service Technician was awesome. Very
professional knowledgeable on time. I would love to have Mr Cameron Thompson and Chuck M. Every time that I need service. Constellation have great Technician on there team working for them.

My upstairs HVAC quit at the beginning of July, and I have three young children. Constellation was great about getting out to us promptly, assessing the problem, and working with us to figure out a cost-effective solution. Best of all, our upstairs air was cool again in a matter of days. Highest marks.

Our experience with this company was great! We had a very knowledgeable technician who provided great service & customer care. After having a few bad experiences with AHS, we decided to give Constellation Home a try. We are very pleased with the level of service provided, from scheduling an appointment to receiving service. Our tech was very concerned about our plumbing issue. He thoroughly explained things along the way & was very patient with our questions. He also gave us feedback on how to properly maintain things going forward so we would not run into a repeated problem. We would definitely recommend them or at least give them a try. We also loved the fact that they are not contractors!

Every step with them each takes 2 weeks and the time REALLY starts to add up. First appointment for dishwasher? 2 weeks. Parts ordered after appointment? 2 weeks. After one wash …breaks again. Next appointment? You got it. 2 more weeks. And on. And on. And on….

Why am I paying for this?

Great job! The technician was on time and very thorough! He explained the issues he found and fixed them. There was no extra cost. Definitely will keep this service going. I highly recommend Constellation Homes to everyone whose home is older than 5 years old.

I am a long time customer of BGE. My bill used to be correct until they changed to Constellation Home. I tried to get them to fix it for months and it is never correct. I called numerous times and no one ever says the same thing. I asked several times for a manager to call me back and I never receive a call. I have no idea what is going on with this company because this is not the way you do business. I would like to know who I can talk to, to resolve this!

I received a bill from Constellation Home on January 13, 2023. I do not owe Constellation Home the amount that is quoted in the bill or any other amount. If my account was closed out on December 30, 2022, why did I receive a bill for the amount of $39.95? How can a closed account generate a new bill?
I mailed a letter to Constellation Home on December 21, 2022, requesting the company to cancel my account. I called on December 27, 2022 and spoke to a representative by the name of India. I informed India that I would like to cancel my account. After placing me on hold for 3 minutes, India informed me that a Loyalty Team member would be contacting me within 48 hours. I asked India if I would receive a new bill and she stated, "No, you will not be receiving a new bill." Well, I received a new bill. Note: My conversation with India was recorded (by the company) for quality assurance.
After calling the company several times on December 29, 2022 and December 30, 2022, I finally got a call back from Dominique. I informed Dominique that I wanted to close out my account. Dominique closed out my account and gave me a confirmation number.
I have shared my complaint with the Better Business Bureau for action. I want my account properly closed out and the proposed payment withdrawn.