And Services

This company is very incompetent. I normally don’t leave bad reviews but I believe whole heartedly people should stay away from this company. When you pay for a service you expect to get what was promised. We just needed our maintenance done. It’s been rescheduled so many times and no call no shows. Just called them and they said “oh we cannot show this month” even though we have you on voicemail scheduling our maintenance day. This company just takes your money and just gives your the run around. I would not be surprised if they do not show up next month. We paid for a brand new ac to be installed and 1 year later the capacitor broke. Mind you the installation of the a/c handler was a mess the employees made a mess on our garage wall and ceiling with whatever sealer they used. It’s everywhere and looks so unprofessional. When we called to see what was wrong the tech told us we should pay for the warranty membership that includes 2 maintenance calls. Buyer beware, we do not recommend this company to anyone. Once they have your money then that’s it. Please find you a different company for your a/c needs.

Don’t let the free service call fool you. They make up for it in their prices on work. Our AC went out & we called And Services to come out. They gave me a 2-3 hour window to show up. They came out closer to the 3 hour wait time. The guy looked at the unit outside and listened and started naming off 3 different issues that could be wrong. But more lead us towards needing a whole new unit. Or if we started replacing items on our current unit it was going to be way over 1,000$. For an AC motor they wanted to charge $800. Well we decided to call for a second opinion. Called another company, they came out in 20 min and they took the unit apart and checked everything thoroughly. We got our motor replaced for 500$ and that included their service call & OT from the second opinion company. I would not And services again for anything.

Not at all impressed. I accidentally punctured a line in an exterior unit. Called these guys because they advertise "same day service", which to their credit they did seemingly try to offer. They told me they could get a technician out within 2-3 hours. The scheduler even called me back to ask what the issue was so that they could make the technician aware.

About 2.5 hours later, I get a call from the technician stating he couldn't help me today because he didn't have the equipment on his truck to make the repairs. How does an AC company not *always* have a vacuum and charging kit on their truck? Bottom line is, I don't think I could stay in business if I had to keep telling my clients that I am too ill equipped to service their needs.

So if you are looking for emergency repairs, look elsewhere. They are not prepared to help you.

I wanted to write a note about my experience with Cool Now out of Tampa, FL. They were hands down from start to finish the best service and sales team I have personally dealt with in a long time. When I contacted Cool Now about the non-cooling issue I was having with my air conditioning system, I was warmly greeted over the phone, and was assured my issue would be looked at right away. The service technician came to my home within an extremely timely manner from the time of my phone call and greeted himself with a smile on his face, and in a very professional manner. He then proceeded to get right to work, and diligently got right to the bottom of the issue. Unfortunately my A/C unit was over 20 years old, so I knew I was probably getting close to needing replacement at some point in the near future. That being said, I am more than happy to say Cool Now was the company I came across on Google and decided to call on that day for this whole process. I dealt with Justin their Sales Manager and Co-Owner of Cool Now, about the purchase of my new unit, which I got an unbelievable deal on, and Justin was extremely easy and professional to deal with, I was more than impressed. From my first phone call about service, to the sales team, and management as well as installers for my new unit that took care of the installation from start to finish, I would recommend Cool Now to anyone out there needing service, maintenance, or a new A/C units at their home. These guys are the real deal, you just don't find service like this anymore, and when you do, I suggest you hold onto it. Thanks to the entire team at Cool Now, I truly appreciate it. I will recommend your company to everyone I know.

Chris was great. He took his time thoroughly checking our system and when he found he could not fix the problem he sent another technician out right away. We enrolled in their membership program which saved us a lot of money on maintenance and service. We have only been home owners for about two years and know nothing. We also had a TERRIBLE experience with Air Assualt service in the past and Chris made sure to reassure us that our problem would be fixed or they wouldn't stop until it was. I would definitively recommend trying Cool Now if you want excellent customer service and good honest techs.

Me and my fiance had been looking for an air conditioning company for about 3 weeks and got 4 or 5 quotes from different company's. Then we called Cool Now Air Condition company. Randy, the technician / sales person was great.. Randy was very knowledgeable, and honest about what he could do for us. We got a great deal on a top of the line trane 3 ton 16 seer unit. We really appreciated Randy's friendly approach, and his professionalism. We Will definitely recommend this company to all friends and family in the future.

Brandon and Justin E. was very professional and very detailed and took all of the time needed to explain everything to us and to get us approved for a loan to help offset the out of pocket expenses. I would recommend this company and the two technicians to all of my friends!! We are extremely happy! And we didn't have to wait for anything it was all done on their first visit (6pm) and scheduled the replacement of our ac unit the next morning!

On December 30th,21 our tub would not drain and we called rotor rooter the guy came and within 15 minutes told me I needed all my drains replaced and demanded payment I told him to get lost and called your company and CHUCK came and fixed the problem in 30 minutes. He was great!!! and you could tell he had 22 YEARS experince!! We will always ask for CHUCK in the future!

I would highly recommend Cool Now for any Air Conditioning or Plumbing needs. They have done a great job when I needed to get a new system and everyone from day one has always been so nice and respectful to me. Christ T was my maintanace tech today that came to clean my system and he was very informative and made sure that everything was running smooth for me. He was very nice as well. They always make sure to clean up after themselves and always look very professional. Thank you Chris and Cool Now.

The initial installation was fine, although they had to come back and fix something..the maintenance was a mess. The air conditioner needed to be raised bc I'm in flood area and they didn't show after they set time. Service was miserable.