And Services

Paid 8,000 for a new unit and install. Was told the parts would be on warranty for 10 years, which was the only reason I agreed to a new install instead of a replacement compressor. Was told my membership ended after a year. Bunch of scam artists. Called initially at 1145 am and was told 2-3 hours. Did not hear from them, called 5 hours later to be told a tech would call with eta. Took another hour to call me ,this was at 540 pm. Then at 6pm was told no one could come till 9-10 pm. Called at 9 to check on eta was told we'd get a call in 15 mins, it is now 6 am the following day with no call and no show. Stuck waiting in a house that is 96 degrees for almost 24 hours on a "24 hour " company . More like we'll come when we want. I understand things fall behind but lack of communication is so unreal with this company. Had I known id be waiting this long I could have gotten a hotel room so my family did not have to suffer in this heat. I am a strong believer in treat others the way you'd want your family to be treated, especially in a business setting. This company lacks any kind of compassion or communication skills and only care about their money. I will be looking into a different service and follow up with the review. AND yall need to get your ducks in a row, especially charging as much as you do for faulty units that constantly need repair. Never again will I use this service!!!

My air conditioner went out and I called And Services. They were out to my house within an hour and found the issue. Unfortunately, it was an older system and needed to be replaced. They came out the very next morning and put in a new A.C. From the the first call to the last time the installers left was the best experience I've ever had with any company that has come to my house. Thank you And Services. I will definitely use and refer you to anyone I talk to.

Cris was incredibly professional and made sure we understood completely.

Worst customer service I have ever dealt with. They will call back make promises of people showing up. But after they get your money they never show up for service. I had a new unit installed. 3 days later it wasn't keeping up. Took a week of calling every other day and rescheduled because no one would show up to the appointment. Now they can't seem to get the final inspection done. It has been over two months. I only scheduled work when I will be home all day waiting for no one to show up.

They said the AC was totally gone and pressured us to buy a new one but it only needed a capacitor that we figured out after they left it all torn Apart sad that they couldn't fix it and then give us a quote for new one left us hanging .....sad money before honesty ....

Called the company and Jonathan answered. very professional and on point.he said they call with a time for service I will update after they come

Had my a/c unit installed a little over 2 years ago, they never finished the job insulating told us they would come back and never did, it’s been causing mold over time and everyone’s getting sick. I’ve called multiple times to have them finish the job and they keep saying they’ll have a manager contact us and I’ve been waiting 4 days now and no call. Worst service I’ve ever used and do not recommend this company.

I had them redo the shelving my AC was sitting on as well as had a new AC system installed. They didn't have enough room in their van to take away to old outside unit and asked if it was alright for them to come pick it up in a day or two.
Here I am four days later still waiting. Fortunately my bank blocked the payment thinking it was fraud, so until they can finish their job they aren't getting paid.

Edit: they did come and pick up the unit a few days after this review was posted

Edit: I'm sorry...who's Mr. Hedland?

Chris came out and fixed our ac in no time and was very respectful.

Quick response time. Great explanation of out AC issues and fix actions.