Balance Point Heating & Air Conditioning

Balance Point did a great job with my heat pump installation. They got through a lot of work in one day - not just the heat pump but also raising the furnace and adding a humidifier.

Everything was installed properly and neatly and I'm so glad that I'll have air conditioning for the summer!

I had a great experience from start to finish with Balance Point Heating and Air Conditioning. Karen was super-friendly setting up the service call. She was able to fit me in for a same day appointment. Dave arrived on time and quickly diagnosed and resolved my issue with my air conditioner. Dave did a great job of explaining the issue and how he resolved it as well as answering a few questions.
Great customer service all around!
#illbeback

Very organized and detail oriented. Time was taken to thoroughly explain all issues and their respective resolve. System was repaired in one visit and is working impeccably. Wonderful experience. I highly recommend Balance Point Heating and Air Conditioning and especially Dave as a technician.

Huge thank you to Karen and our service technician Alan from Balance Point!!
They rapidly scheduled, diagnosed and assisted me with what I thought was a furnace humidifier noise issue in our vent system but was actually caused by our water pressure, simple fix the same morning I called. I am as always amazed by their customer service and care. So glad we chose Balance Point for our new AC, furnace and tankless water heater.

Dave was punctual and very professional. He tested the AC unit outside and tightened some connections. We did a test and it was working. We went inside and everything tested good and replaced the filter.

It was a good job all around. Helped me order the appropriate equipment for my house. Excellent installation. Very helpful and walking me through what they've done and how I can use the thermostat. I'm very pleased.

We contacted Balance Point Heating & Air Conditioning from a referral from Mitsubishi Electric to install a new Mitsubishi Multi-Zone Series Heat Pump and Rheem Heat Pump water heater. Beginning with making an appointment and communicating with the friendly office manager, Karen; meeting with the knowledgeable technician, Nick Mott, who made the detailed and precise quote of the equipment and installation costs; to the thoroughly expert and hard working technicians, Mick Welton and Kaleb White who installed the new system and removed the existing furnace and hot water heater -- all within four days -- it was a fine experience from beginning to end! We are impressed with the friendly and professional people employed by this company. Thank you all!

My 16 year old mini-split ductless system was installed by Balance Point Heating and Air, and they've maintained it ever since. Well, it was finally time to replace the system with a new one, so I asked Callen Kusmik for a proposal, and he sent the proposal that same day!

Balance Point wasn't the cheapest proposal, but given the history I've had with them, and the fact that Callen was able to schedule the install to happen in only two weeks, he assured me they'd have all of the hardware ready to go. I had several questions about the proposal, and Callen responded within minutes of each. This is why I chose Balance Point.

Install day comes, and as promised, and on time, Julio and Anthony tour the system, and get right to work. I felt 100% comfortable running errands, and letting them get to work. At every turn, they were polite, professional, and answered any questions I had.

I requested that they keep the front door shut to keep the kitties in, and they did as such. They even cleaned up each evening so that the install areas were cleaner than when they started! The install took 2.5 days as they promised.

I can't give enough kudos to Anthony and Julio in how they conducted themselves, and the degree of professionalism was truly an inspiration to watch unfold. They even had to deal with some nosey neighbors asking questions, and they did exactly what I requested, which was to refer these neighbors to myself.

I can't speak highly enough of my entire experience with this AC system upgrade. Not only was the service absolutely top notch, but I had installed 2 tons of AC with four zones of mini split ductless in place of the old system (Mitsubishi), and I couldn't be more pleased with how the AC system is functioning. It works exactly as advertised.

I know that if I were to have any trouble, Balance Point will answer the call, respond immediately, and send someone right away.

If you want to support a local company who treats their employees right (I grilled Julio and Anthony on how they felt about working for Balance Point, and what they thought of their management, and they honestly reported they feel valued, and trusted as employees, and truly enjoy working for Balance Point. Icing on the cake for me.)

I feel great about my investment, and Callen promised me, "we'll hit this out of the park for you, David." And they absolutely did.

If your AC system needs maintained, or checked up for summer, do it now with Balance Point. They'll be responsive, truthful, helpful, and courteous. They are true professionals, and care about their customers, and the work they do, and it shows. Balance Point delivers on what they promise. You will not be disappointed.
- David Howe -

Nick was very knowledgeable and Kaleb did a great job with the AC and heat pump installation. He got the job done fast and efficiently, and acted in a professional manner.

I have used Balance Point for years! Dave is beyond professional and friendly! He's always on time and is happy to answer questions. I highly recommend Dave and Balance point!