Michael & Son Services

TJ provided exceptional service when my 20-year-old water heater started leaking. He promptly assessed the situation and recommended a complete replacement, which he efficiently completed over the weekend. TJ's punctuality, courtesy, and professionalism were outstanding throughout the process.

Jimmy and Ethan were amazing! Very professional and timely. We were able to identify the problem and work through it seamlessly. So glad to have had them!

Eddie took the time and put forth the effort to find the refrigerant leak in our system. He explained our options and helped us make an informed decision on selecting a new unit. We have always been happy with Michael and Son.

Thank you to Timothy Brown (TJ) our technician. He was so helpful and very professional. We didn’t have water and he was able to give us a temporary fix until he could come back the next day. This is the second time we have used Michael & Sons and both times they have given us exceptional and professional service. I would recommend them to anyone!!

Bah Djoendia was our technician for an AC tune-up. He was prompt, courteous, professional, friendly, and knowledgeable, and gave us great tips to keep our system running smoothly. Outstanding service!!

Scott performed trouble-shooting on a lamp post that appears to have a short somewhere in the line or fixture. He showed me that the wiring in the lamp fixture was corroded and I agreed it needed to be replaced and the wiring cleaned up and weather-sealed. He did so and examined our existing electrical panel and provided estimates on various options. Very thorough and explained everything clearly. A great service experience.

Called a week ahead because the blower on our upstairs unit had died. Rep who scheduled the repair assured me the tech would be able to fix it that day or be able to get the parts. Tech came. I told him the blower was out. Tech came down and verified what I knew. He then went out to his truck and came back and stated part was on back order from Carrier and didn’t know when the part would come in. I told him that no thank you and he gladly took my card. Michael and Son’s would refund the “diagnostic fee” Called Art who replaced my air conditioner unit last summer is on his way right now to fix the blower. He stated that he can replace the motor. No issues

My 2nd floor thermostat went blank. Jules Kamden arrived from M&S to look into it. I was able to tell him the air handler in the attack had a sensor that blinked red. However it seemed every now and then the Thermostat reset. Jules quickly determined there was no clogged drain pipes. The sensor itself was the cause. He wired in a replace while measuring the Freon at the heat pump. He explained what he was doing and why. Problem fixed, and a great job by Jules!

Keith S. from Rooters and Drains was the technician dispatched to my home to clear my backed up drain. Keith aptly cleared the clog while providing insights into my homes plumbing. Professional and personal. Trusted advice on future plumbing concerns.

I will use M&S for future plumbing projects.

Thanks again Keith!

I had 5 new HVAC systems installed in an apartment building I own in Richmond. Two of the systems ruined ceilings in the apartments when the condensation pumps failed within months after installation. Michaels told me to call my insurance company for repairs. I would not recommend this company. They do not stand behind their work. Their warranty is a joke.