BETLEM RESIDENTIAL Heating & Air Conditioning

The service was excellent. I have been a customer for about 23 years. They have installed and serviced my ac, furnace and recently the mini split in my family room. We have always been pleased with their work and professionalism. TonyS and James V did a fantastic job despite the weather (it rained buckets). Jim in sales is very good also. He explained the product - what I could expect-how it would function and that we would love it. I would recommend Betlem to anyone in need of ac or furnace purchase or service.

Zach and Brad were awesome! Very personable, knowledgeable and went the extra steps to make sure my furnace was all checked out and functional. Service call was to investigate minor noise coming from the inducer motor and I'll replace when it is no longer functional....all working perfectly and they both gave me a great education on some preventive maintenance I can do. I really enjoyed their passion for the job, the pride they obviously have working for your company, their great sense of humor and how they really compliment each other. It's not easy finding good young people to represent a company....you have 2 of the best!!! First class operation from my initial call requesting help to completion and I very highly recommend. From a happy homeowner in Greece, NY

It was time to replace our 27 year old central air conditioner. We called Betlem residential after using them for a furnace problem 2 years ago. As with our first experience, this contact was equally professional. Advisor, Jeff, came to our home and explained what size unit we needed and all the benefits of the York system that matched our needs. A week later installers Paul and Dillon arrived right on time, discussed the install process and worked continuously to completion, The unit was professionally installed and looked and operated great. Very enjoyable company to work with. Would 100% recommend them for any HVAC needs.

I am extremely impressed with the service I received from BETLEM! Nate was my service representative and did an awesome job in assessing and repairing our furnace system. He took the time to thoroughly go through everything and explain what the issues were and what the options were to repair them. He also made sure my entire system was in the best shape before he left and also explained the various options for routine service. The response to the service call was prompt and scheduling was easy. They kindly accommodated my schedule which helped so much. I would definitely recommend BETLEM to everyone who needs this service!

We were very pleased with Paul L., the Betlem technician who checked and cleaned the furnace. Since we had acquired the house a year ago he completely explained how to efficiently maintain the unit. He trudged in the snow in our back yard to make sure of its functionality and fully explained what he had done and what we should do. His explanations left us with confidence for operating the furnce. In addition, since we have five cats he was careful not to allow them to leave the house. He gets five stars from us and Betlem is now our choice.

Our furnace was acting up a few days before Thanksgiving, we had a service tech visit our house on Monday and then the furnace stopped working on Tuesday.

Steve G. sales engineer was quick to provide a quote and get us booked for a new furnace install 12/1 to 12/2. He also made sure that we had enough space heaters to keep the household warm. He even ordered safe space heaters for our toddlers.

James Viele, our installer did a fantastic job. He was very professional and thorough. He walked me through what he had to and the pipework looks very professional. He checked all of the base board lines several times and made sure everything was working before he left, instructed me on the new thermostat, etc. It looks awesome and I am already nice and warm!

All in all super impressed and very happy Betlem was able to get use heat again so quickly right before the holidays.

I forgot to mention, James and the other installer wore their face masks, booties, and cleaned up the basement. A big thank you!

A HUGE thank you to your company. Our drainage pan was cracked on our air-conditioning unit. My brother , who used to do heating and cooling, came over and accessed the problem. Every company out there ,that we either called or came out said they couldn't help us or told us we needed a who new furnace and air- conditioning set up. It's always easy to spend someone else's money. I just didn't know who to trust anymore. My brother finally told me to call Betlem Residential, as he used to work for this company years ago. He told me they would be fair and honest. My brother left me with a picture of the part that needed to be repaired and all of our serial numbers on our furnace. I called and spoke to Keith. He was a life saver. I sent him the pictures that I had, and site un-seen , he was able to order the part and fit me in all within a week. Rob came out and fixed it today and I could not be happier. Just like my brother said, your company is fair and honest. I didn't get raked over the coals. I will be recommending your company in the future to everyone I know. Thank you again!!!!!

Technicians from Betlem Residential in Rochester New York installed a new hot water boiler/heating system in our home on December 20, 2019. The technicians arrived promptly at 9:00 AM and worked straight through until 6:00 PM. They removed the old hardware, cleaned up any evidence that they had been there, and when they were finished, the completed unit was almost a work of art! The efficiency of the new heater was evident as soon as we turned it on, heating the house up in no time! We would definitely recommend this business to family and friends.

When my AC stopped, Betlem took my call at 11:32am and Nate-the technician-was on his way within hours (several other companies were booked through next week!). He showed me the steps he took to diagnose, explained what was going on and taught me what I could do to keep using my 24 year old unit. Prompt, courteous, helpful, honest. Highly recommend Betlem!

I would highly recommend BETLEM Residential. Their customer service is always exceptional, especially any interactions I've had with Craig VanDusen. The technicians are friendly and knowledgeable. The office staff makes the scheduling process very easy and efficient. Over the past couple years, BETLEM Residential replaced my furnace blower motor, did a furnace tune up/cleaning, and an air duct cleaning. I was extremely happy with the outcome after each appointment.