BETLEM RESIDENTIAL Heating & Air Conditioning

Today we had Betlem come conduct the annual clean/check on our furnace and AC. We were very lucky to have Mark as our technician. He was outstanding. He took his time and was very thorough and meticulous in getting both units in ship shape. Our units are both 28 years old, but we are trying to keep them healthy and able - they just don't make them like they used to. Well, having them in Mark's care gives us hope! After we he was done, he took the time to explain what to keep an eye out for, and the things we can to do to help keep the units in good shape. He explained things in a manner we could understand, and he really seemed to care about helping us. Prices are going up everywhere, but I really feel like we got good value for what we paid on this visit. Well Done Mark and Betlem.

Kyle Prince and the installation team did an outstanding job! They were all very knowledgeable, courteous, and professional. Highly recommend!

Just incredible. They did a great job on our whole home heating and cooling insulation. We found ourselves without heat from our 24 year old furnace and immediately called Betlem Residential. They came right out and tried some options to get the furnace to work, but nothing could be done but get a new furnace. They installed a new furnace and air conditioning. Cleaned my ducts and installed a new thermostat. They were just great. On time got all the rebates printed up and professional guys.We all know someone who will tell you they have "a guy" who would of done it cheaper. Well I want it done right, with a warranty and free service for a year. I WANT IT DONE RIGHT. And Betlem Residental did not dissappoint.

Had my furnace cleaned this morning. Tech Nate was prefessional, explained what he was doing, offered several suggestions to improve furnace and humidifier. As he was leaving he reminded me to change the batteries in my thermostat which I had hadn't done in a few years. I'll use them again.

Very professional team from sales to service and installation technicians. I have enjoyed the services of the Betlem residential team for over thirty years and have never been disappointed.

The team assigned to clean out air ducts, Justin B and Ryan H were by far the most professional and experienced people we've had the pleasure to do business with. Justin went out of his way to create access points to insure the system was cleaned properly. Ryan was meticulous in replacing the new covers on all the access points. We would not hesitate a moment to ask for them back again for our next service.

It took 2 calls to get a customer service rep to understand that we just needed a simple cleaning. The 2nd rep challenged me on what I was saying and was rude and abrupt. We will see what it is like when the tech gets here, if it is anything like the call center staff, he/she will be asked to leave.

Date: 2/1/2023 - I called them for a an inducer fan that needed some general maintenance on it. The tech quoted me $700 just for the part and up to two hours for the install. I called around to Betlem's competitors without stating any names, just a quote on the replacement part and 3 other HVAC companies quoted me $300 or a a little more. I have since ripped the Betlem tag/decal off the side of our HVAC system since they will NEVER be called again. I will add, that the tech did give me a small discount since he was so embarrassed. Find other HVAC contractors that don't gouge your wallet

Eric St. John and his team did an outstanding job on our whole home renovation. Gordon, Anthony, Rich, and Adam are true professionals and experts in the HVAC field. Would highly recommend Betlem for anyone building a project that requires creativity, on-the-spot problem solving, and attention to detail.

Joe C did a thorough evaluation of my furnace and completed the repairs efficiently. He explained everything he did in a professional manner. I was totally satisfied with his work. I will definitely use Betlem residential in the future.

Received 3 quotes. Very competitive. Knowledgeable salesperson. Installed 1 week after ordering. Installers arrived on time and did a 1st class job. Unit works great