Total Comfort

Our overall experience was excellent. The scheduling process was easy. The tech called 1 hour before his arrival and we received a text as well. The technician, Mike Sanchez, was excellent. We had a hard to diagnose vibration noise in our one year old furnace. Mike systematically determined potential sources of the vibration and then added either metal tape or foam tape to address the likely causes. He was persistent and did not stop until he was sure he had corrected the vibration. When he was done with the repair, he then stayed additional time to ensure that when the furnace shifted into "second gear", the additional air velocity did not trigger the vibration. Mike was thorough, friendly, and professional throughout the job. He patiently explained what he was doing and answered all our questions. We were very pleased and look forward to working with Total Comfort again.

Tony and his team (Ryan, Jeff, Adam) did a great job with my A/C and Furnace replacement. Clear explanation on what to expect, timing and very courteous team. Recommended!

Good communication and follow up. Everyone was so very pleasant to work with. Our salesperson, Brad Pekarna, told us about all types of rebates and tax breaks so that was very helpful as well.

All of the work installing our new furnace was completed without any issues. Everything was completed as expected, they didn’t leave the slightest mess behind, and were very responsive and patient with my questions as a DIY guy doing my best to step back and let the professionals work.

Mike is very professional and can explain what needs to be done to complete the fix. I ask for him any time my HVAC system needs attention and tuneups. Definitely recommend Mike and Total Comfort. I have used TC services since 1996. Definitely recommend!

I had my Furnace and AC installed through Total Comfort on 03JAN2023. I am very pleased with their Service starting from Sales to Installation. The process was very professional. Cole Duckworth was very knowledgeable in explaining all the details about the sale process. The installation from James and Jon Tipcke was exceptional and over the top. They were very professional and did a great job on the installation. I am very satisfied with Total Comfort and definitely recommend Total Comfort to anyone for Furnace and AC needs.

The installation team let me know when they were on the way to my house to do the installation. They were very efficient and professional during the installation process and very friendly as well. I highly recommend them.

Scott was here and done before noon: this was next-day service! He was great and explained everything. We really appreciate the quick,efficient and friendly service.

I appreciate the care and detail Mike offered. He also went above and beyond, when he arrived in the morning, it was too cold to test the coolants in my AC system, but he came back at the end of the day as the temperatures had gotten warm enough to test the coolants and he was able to complete testing my AC system. Thank you!

I had Total Comfort out to do a “check up” on my furnace. The furnace was working fine prior to their check up. When I called to schedule the appointment, I had no problem getting through. My call was answered right away. I scheduled the appointment and took a half day off work for the appointment. I have lived in the home for about 3 years and I believe the furnace was purchased through Total Comfort about 10 years ago.

When the tech came out he spent about 15 minutes and stated that everything was good with the furnace.
Shortly after the tech left I noticed that the furnace was no intermittently turning on and off , like every 5 seconds, they it would cycle back on. Being that I was out of town over the Holidays a week went by but the problem persisted. Finally, I called Total Comfort to request the service tech return. Waiting on hold and left a few messages over a period of day but did not get a call back. Finally I called an hit option 1 (indicated I was interested in buying a furnace) and immediately got through. I briefed the person on my experience. I politely let him know that I was having a negative experience and I wanted to give them the chance to make it right. He had the service manager (Eric) call back was obviously trying to give me the brush off. Finally he stated he could schedule another tech to come out but he said he could not give a time, just a day ( so I would have to stand by the whole day at home off work). He then advised me that they would need to charge their full rate of an additional $100 just to have someone come out ( plus the cost of the repair). I was a bit taken back being that my furnace worked before their first rep came out; and I have already paid for the service call fee once.

I have since scheduled a service call with an alternate company because how can I have confidence in Total Comfort when it appears they messed something up, and then they are not willing to make good on it. Buyer beware with Total Comfort.