Petro Home Services

Signed up for a service contract and automatic delivery in September. The boiler service went well and recieved our first delivery Sept. 9th. Fast forward to December 18th we realized we had not had a delivery despite being on auto delivery and were out of oil. Called customer service and was told delivery would be out the next day and to call in the morning for a time. Called in the morning as directed and greeted by a customer service associate with nasty attitude who refused to provide a time and stated if it dosen't happen today it will be tommorow. As I explained we are on automatic delivery and we are out of oil and they are the ones that are supose to make sure we have oil, thats the point of automatic delivery, and its 24 degrees out the woman began to speak louder and yell over me stating "what do you want me to tell you we'll be there today and then not show up". Absolute horrific customer service, obviously can't manage auto fills, STAY CLEAR

When Petro bought out AtlasGlenmore, their service was so much worse than AGM. I was an AGM customer for over a decade and really appreciated the local feel of the company and help that was given. Once Petro came into the picture, service went down hill fast, cost went up, and the over customer experience was very poor. I strongly recommend going with Falconi as a better provider.

Awful experience. We are on auto pay and auto fill but here we stand during the coldest stretch in decades with an empty oil tank. This was entirely controllable. After 73 minutes on hold at 440AM, we were told that it has been six weeks since our last fill and that there is an outstanding ticket out for delivery. However, they will make no commitment to when it will come. Maybe tomorrow or the next day. It is 47 in my toddlers bedroom. At this point we have no faith or trust in this company and will be shopping around for a good local provider who cares about us as a customer. The recommendation was to go out and pour 10 gallons of diesel into the tank. While that works, that is not what we are paying a service contract for. Go local.

Petro Home Services was contracted to perform an annual visual inspection of three furnaces, three hot water heaters and the gas lines in our multi-family and to make repair recommendations if necessary, to ensure that these three systems were operating efficiently and safely. After several hours, the technician from Petro Home Services indicated that everything was fine with the furnaces, but he did express concern at his discovery of some mortar and wooden laths at the base of our chimney. This same technician from Petro Home Services then recommended that I follow up his visit by contacting a chimney sweep to perform an inspection of our chimney. Luckily, I secured the services of that chimney sweep that very afternoon. I greeted the chimney sweep at our front door and while I ushered him downstairs to the cellar, I happened to mention that our heating system had just been inspected by this technician from Petro Home Services only hours before and that he had given us his assurance that everything was fine and perfectly safe. However, within minutes of entering our cellar, the chimney sweep was able to point his flashlight at a section of the flue that connected one of the furnaces to our chimney that was clearly severed. As such, this breach in the flue represented a potential health hazard that would have gone unchecked until next year when we again underwent our annual inspection. This breach in our heating system could have potentially impacted our safety and health, as well as that of our tenants who rely on us, their landlords, to provide a safe and healthy environment. When I discovered this, I immediately tried to call Petro Home Services to lodge my complaint but their phone lines were malfunctioning. It wasn't until my third attempt at a phone call that I was able to connect with a representative from Petro Home Services. I spoke with their field service supervisor, offered to email him photos I had taken of the severed flue and asked what he and Petro Home Services intended to do about this breach of trust that I experienced as a result their perfunctory and lackadaisical inspection. The field service supervisor indicated that it was not his responsibility as Petro Home Services had been sub-contracted by another company and that I should contact that other company to resolve any complaints I might have. Petro Home Services was unwilling to stand by their work- albeit inferior work- performed by their own contractor, and forced me the consumer to pursue any remediation elsewhere, and on my time. I contract for home service safety inspections to provide peace of mind! If you care about the safety of your home, I would strongly urge you to avoid Petro Home Services at all cost! Postscript: The owner of Petro Home Services did call me today to apologize and to try to make this situation right. I respect him for taking the time to reach out and contact me and based on the tone of our conversation, I do believe he will follow up with my recommendation to speak to his employees to ensure that situations like this do not occur in the future.

I am always impressed with the level of service we get from PHS. Their on-call professionals always show up on time, and prepared to complete the job. Recently, we had a failed component on our heating system. Scott showed up with mask and booties after an extensive interview by the dispatcher to insure that there was no COVID-19 in the house that may have potentially been a problem. The work was done quickly and the heating system was put back in working condition. I spend plenty of online review time critiquing when it is called for. In this case, I felt it would be beneficial for the review reader to gain an understanding of the professional quality of service we experienced from this contractor.

First cold snap of the year and of course it happened, NO HEAT!
I called Petro and they said they would get to me within a few hours.
Lo and behold, the gentleman arrived in less than one hour, diagnosed and resolved the issue in less than 10 minutes!
Thats what I call great service!

Petro Home Services, formerly Atlas Glen Mor, are absolutely terrible. Their prices are not competitive and their service is hands down the worst. I finally decided to cancel after I tried to schedule an appointment for a technician to come back to look at replacing electric heating in 3 bedrooms. I spent 20 mins on hold before someone picked up. They then told me they would call me back to schedule the appointment. No one ever did. I called back the next day only to be put on hold for another 25 mins. I hung up and called back to cancel the service. I was put on hold for 20 mins after I told them I wanted to cancel my service. Finally was able to cancel after I demanded to speak with an unapologetic supervisor who couldn't even feign concern about losing a customer due to incompetency.

This company should be put out of business. There are so many other competitors out there, don't waste your time.

This place is unethical. They auto enrolled me for annual service after a plumbing job and never told me they were doing that. And I did not want it. They ultimately removed the charge, but I just don't feel they are upfront in general. The plumbers themselves were skilled and do good work, however the sales people and billing department is not to be trusted.

In the conversion of Atlas Glen to Petro. I received NO notification of changes of business or business name. My online account was cancelled, again no notification. But I did get was 200 gallons of oil at almost at $5.00. again NO notification or choice. Their response, I have an automatic delivery account & I had never made a formal yearly commit for price protection services. The yearly service plans that I have purchased for the last six years ,it no commitment to them. To add, Each time I have purchased these yearly service plans , for no additional cost I could have had price protection, but apparently I never requested it. So they thought I did not need or want it. Lesson learned..Thank you Petro. I am committed to never do business with company again and they will to be reported to BBB.

If there was a way to give 0 stars i would.
First time customer looking to get a reliable company to do maintenance and take a look at my gas boiler before the winter.
Set appointment 10 days ago, given a appointment window of 12-4.... By 430 I called to see what was going on. I was told the person was still on a call and that they would be to my house definitely by 6pm.... 615 I have to call again, and they're now telling me 8pm they would be there by!
I asked to reschedule to another day this week seeing how I waited over 6 hours at my house for the appointment, and I was told no date available until October 4....
What a joke. Horrendous