Petro Home Services

I called on 1/28 a bit frantic, I had a quarter tank of oil left. My mother was on hospice at home that morning she needed all the windows in the house open. I was scared I’d run out of oil o called and explained what was happening. I was told there was no way to get me a delivery that day but she gave me suggestions in case I did run out. I was grateful for her help. That night around 8pm I had a houseful of people as my mother was passing away and the truck showed up.

Unfortunately, I am a tenant and not the person who holds the account, otherwise I would dump this company in a heartbeat. We haven’t had heat for two days and they now tell me it’s going to be two more days before they can even tell me if they can get the part needed to fix it. Phone call after phone call I have been lied to, being told over and over that someone was going to come fix it in the next hour. It would take too long to explain everything that has happened but take it from me. Run for the hills away from this company.

UPDATE:
2 technicians came back today and fixed. They were knowledgeable and gave me very clear information about what was wrong and what needs to happen. The technicians are great guys but the customer service department is still a nightmare. Still can’t increase my rating because it shouldn’t take a 1 Star review to get someone who knows what they are doing to fix your problem.

Advice to management: your technicians are good, but they can’t do their jobs unless the customer service and dispatch do their jobs correctly. It’s not fair to them to have to deal with the irate customers who are angry because of your incompetence.

Petro Home Services truly provide superb customer service, and the service is phenomenal.

After waking up to find that our oil tank was leaking, Petro Home Services sent a technician quickly. He assessed the situation, stopped the leak and started the process to get a new oil tank delivered. Very professional and everything was done quickly and efficiently.

I was originally a customer of that list Glenmore. I was recently notified that my account was terminated after 12 years of being on a budget plan that petro who bought atlas Glenmore has no longer decided to honor. I have found out that they are Canadian on conglomerate that only cares about the bottom line and not their customers

Fast response to service calls. Company has highly trained personnel that solve problems in a very short time, and keep their customers well informed.
We have used Petro Home Services for over 40 years, and the quality of their service has always been excellent.

We recently changed from oil to gas. We also added central air. Both my husband and I were super impressed with the crew Petro sent out. They were professional and extremely efficient. We would highly recommend using Petro for any updates or changes you need to make with your heating system.

The men who did the job explained exactly what they were going to do and how they were going to do it. They were professional and very pleasant. They did a fabulous job and cleaned up every bit of dirt. I would recommend Petro in a heartbeat to anyone looking for heat installation. These people are pros in their work ethics as well as their customer satisfaction!

For the past few years I have engaged the services of Petro Home for both A/C and heating contracts and maintenance. The best decision I could have made. Most recently had 3 visits to diagnose an AC issue..the third tech actually was sent out on Sunday...after hours of troubleshooting with long hours (one visit started early afternoon and the tech stayed until 730!!!) then Sunday, miracles!!! I will highly recommend!!

My service technician, Ronnie was great! He was prompt and courteous. He worked diligently and thoroughly. He even discovered a pre-existing issue, most likely made by a previous service technician from another company, and fixed it. When I tried to offer a tip, he respectfully declined, even though his service was exemplary. Thanks for all the hard work.