Hackett Brothers Plumbing

Rick and his team installed two high efficiency combo heating/hot water systems into my multi-family property. There was some considerable work needed to be done in order to even get the systems into the building from a logistical perspective. Rick and his team did the work in just a matter of days. Rick also helped me through the rebate process with the state. Great work at a great rate. If you are in the North Shore area, I highly recommend Hackett Brothers for your plumbing needs.

Hackett Brothers are tops in my book. Always quick to respond... made quick work of replacing a hot water heater and priced great. They've always gotten back to me promptly... just a good family run business. Good people that I always highly recommend.

I had these guys out to my house to fix a noisy heating pump in the basement, and to do a general review of the heating system, since it hadn't been done in a couple years. Two hours later, they come upstairs and say it's all fixed. Great!

Two weeks later, the new pump is making the exact same sounds as before. I called them to express my disappointment that the new pump would make the same sounds so quickly and to have them come out to fix it again.

I spoke with one of the Hackett brothers, who didn't identify himself, and who seemed entirely uninterested in the fact the work his company had done hadn't lasted a month. He also stated that the pump normally makes that sound, when there are two identical ones working silently right next to it. He said I'd get a call back sometime the next day. A week later, no call.

1 star, for terrible customer service, and shoddy workmanship. There are many other local plumbers in the area, and I'd recommend looking elsewhere before engaging this company. Unfortunately, I will have to.

Have used Hackett plumbing a few times-always cordial, professional on time and do a great job, they have serviced both plumbing and heating needs, in fact replaced my burner in June of this year and it looks and runs great, also has reduced my heating costs, great guys!

Excellent response time fixed problem first time