Petro Home Services

Have been with this company through many incarnations, the longevity speaking for itself in terms of trust and service.

The service techs came early and stayed late to install my new ductless air system. It was a hard job and they worked tirelessly for almost ten hours, without complaint. They were friendly and informative. I highly recommend Petro, and especially Kevin and Ron for their professionalism and efficiency.

I'm a new customer, so far so good. Great communication and great services.

Worst company to deal with. The farthest you are from this company the better. I had a contract with them for the gas installation. The sales person, Stephen Smith, does not pick up his phone and they did not submit the paperwork in time with National Grid. (the contract was signed on May 17 and the paperwork was received by National Grid in October). Though I called many times to check on the status of the project, when Stephen picks up the phone (in few instances) he often tells me that the project would be done before the end of summer. Conclusion: added stress for nothing. Winter arrived and no gas installation. Run away from this company (unless you want several headaches).

This has been a really great experience so far. I switched from another company (a really bad one) to Petro in January. They have been so responsive. I called for service problem at 9 p.m. and they came fixed it at 10:15 p.m. That's amazing. And this may be totally psychological, but I feel oil I got from Petro lasts longer compared with the other companies, too.

they go beyond the call of duty to get my hvac needs to where i couldn't even fathom. Do you need HVAC help ask for James Perkins the technician with 30 years of experience 🥸

Petro has always been there when I needed them and my recent experience was no exception. The customer service line is always patient and thorough in getting the details of my issues and the service men diagnose problems quickly and fix them quickly. I have never waited more than a couple hours for them to arrive. They are thoughtful cleaning up behind themselves and especially in these Covid times take the precautions that made me feel comfortable with them in my home.

Petro is always right there when my tank is getting low. They monitor it and I don't have to worry.

My experience with Petro has been absolutely fantastic! The women that answer the phones, Deb etc., are funny, pro, and down to earth. They give
me service the next day, come when they say, in a short window of time.
Clint was not the usual tech from my area, just there to help cover that day,
and he remembered me from a previous job company. Fixed the problem
quickly and explained what I should do in the future!!! The best!!! No hidden charges!!!

I have been a loyal customer since 2006. Overall their service has been good. The representatives on the phone do try to help, but often seem to give poor advice. Now that I am converting to natural gas, my experience has changed. They don't care about any concerns that I have addressed. I have been harassed for months despite my requests to refrain from calling me. Perhaps there is no leadership? Not sure. I can no longer recommend this company for anything. They have ignored repeated requests for follow-up.