Good Guys Home Service

Mark was professional and knowledgeable and he wasn’t out to rip me off. I had him out after I had received another quote from a competitor and they suggested I replace my whole system. Mark knew what was wrong with my AC right away, fixed it within 2 days, and had us back up and running. I’m so grateful I found a company (that came highly suggested on Facebook) that I can trust!

We called for a repair of our central air unit, we ended up having to have a whole new HVAC system Christopher was very good explained everything to us. He was very knowledgeable. We scheduled only a few days later for install of a new HVAC system
Chris explained everything and we felt very comfortable with the whole situation.
I would definitely recommend Good Guys to anyone needing HVAC systems or anything to due with heating and air.

Jason S. & the Good Guys team were extremely helpful when our AC stopped working in the heat of the summer. Jason was excellent in communicating the problem & was quick to solve the problem. We will continue using Good Guys for any other Heating/Cooling repairs.

I was throughly impressed with Michael and his genuine professionalism during our initial phone conversation to schedule an appointment. He asked specific questions regarding my issue and asked my preferred availability-how often does that happen? He understood the criticality of my issue (no AC) and offered to take a look on Father’s Day! Understanding it is a special day, Michael said he did not mind stopping by first thing in the AM. Incredible customer service. He completed his full analysis and suggested 3 options based on the outcome and my available budget. Just impressive. Needless to say, I am going with Michael and Good Guys to get my new AC installed! Highly recommend this company and Michael!

Brandon came out to our home. He was very honest and worked hard to get our new AC installed. They were open and honest on cost. We had two prior companies come out who told we would need a new furnace and AC. The prior companies would not do a leak search. Brandon gave us a quote to do a leak search or replace the system. We chose to replace the system. We are building barn dominium next year. When we go to start this process we will be requesting Brandon and using Good guys for as much as we can on our project. I broke my foot two days before the install. They were professional and worked with my mother to make sure everything went in smoothly while I rested. I can not say enough good things about this company. With good guys you are not just a number you matter and they work hard to make sure everything is done properly for you. Thank you Brandon for all of your recommendations and hard work!!

Jesse was absolutely amazing! I can always trust them to do good work but they are always eager to help me stay informed about my HVAC system and ways I can save money. Truly this team is in a league of their own. 5 stars!!!

As always, Matt was professional, prompt, and always is making sure that we feel taken care of. I am never worried about frivolous charges or unnecessary repairs. Thank you so much for your wonderful service Matt!

Update 20230609 Again great service, M Parsons checked furnace condenser drain flow, cleaned unit

Update 20221022: Good Guys Matt Parsons overachieved again. Found a water leak in the furnace evaporator (?) pressure relief box that was spilling over into the catch pan that I hadn't noticed. He explained the purpose of the evaporator pressure relief box, its normal routine maintenance need during annual furnace check. Fortunately I had a spare available when I had tried to fix a humidifier drain leak myself and bought it, and Matt replaced the device and properly also its elbow pvc pipe for the drain without any question as part of the maintenance call. As we have two furnaces, he checked the other's box and found it to be almost clogged as I don't recollect any prior non-Good Guys company (that I had used for 25+ years) ever removing/cleaning the device for annual furnace maintenance, or even mentioning it. Matt also explained my questions regarding if an electronic air filter is worth installing by responding the different types/styles and thickness of all types of filters including basic 1' thick, 4' thick, and electronic so I could decide which is best for our house. He described what Good Guys installation would be for a thicker width air filter versus an electronic. He also did something else I don't recollect any other company's tech ever told me was being done, which i think was checking the electrical capacitance (ok I might not remember the exact term but something like that) of the gas ignitor and advising if it was near end of life as it had to be replaced before a couple of times when it burned out. He said it was showing normal wear but nothing to be concerned with, and he said visually what would be found on the ignitor as indications of wear. Reasonably, he did say our furnaces' lives have 7 years past the normal units' expectancies and to be prepared if something unreasonably cost replacement surfaces what the rough cost might be for entire furnace replacement and what to expect for an replacement install. If all holds true, the cost would be far more fair than someone else I know who had theirs replaced recently. He also told me the brand name furnaces they have which were recognizable (I've toured some homes recently and have encountered some brand names never known before) and explained what brands they supply are virtually comparable other than exterior paint. We have had no problems with the 2 furnaces' winter checkups whatsoever since Matt's visit. He also remembered to ask if one of the units' gas odor returned which it hasn't since he found a loose gas union prior visit, that was caused by another company who refused to acknowledge the issue and sidestepped the topic with excuses and refused to acknowledge that their high school trainee (who did the work while a normal tech watched) caused the leak. I have had no recurrence of the gas odor leak since Matt fixed the problem the other company refused to acknowledge.

I have recommended Good Guys to several relatives recently and feel confident they are seasoned, reputable professionals. I will continue to use them and will post otherwise if something changes for HVAC.

Also found out in my area they have plumbing and roofing services added to hvac.

Original post: Good Guys Matt Parsons was very professional and courteous. Explained all reasons for procedures performed and provided meaningful advice on what problem symptoms to be aware of for the future. Explained their reservation software application's features well for improved use and for urgent service requests. Communicated via text before, on arrival and departure of the call. The only tech I recollect in recent years that cleaned out debris from inside the hvac compressor unit beyond typical wash down with garden hose. Also corrected a loose gas pipe fitting that was causing issues from a previous other company's furnace service, and advised on a severe condensation drain pipe clog. Will definitely be a repeat customer. Several neighbors have been customers as well.

Brian the tech who came out was very professional and kind. Although he had to give us bad news he talked through our options with us and gave us great information to think about so we can make an informed decision.

He came out on an emergency call at around 8.30 at night. He explained to me everything that was on as I was in South Carolina and my daughters were home. There was none of that AC jargon talk down to you like a lot of other AC repair people do. He also didn't try to talk me into a ridiculous over priced repair which I have seem many times in the Villages. Straight forward the way things should be. They really are the Good Guys.