Five Star Heating & Air, Inc.

We would like to give five stars to Five Star heating and air. We received referral from a realtor friend who used five star’s services for my old place’s AC replacement and referral them to our friend. Everyone gave positive feedback. Special thanks to our installer Brandon and Isaac this time. They are on-time, very professional, answered our questions patiently and cleaned well after it’s done. Highly recommend!

Jimmy is great! Always professional, personable, knowledgeable, and on time for our scheduled appointments. We have had a great experience with Five Star since purchasing a new a/c and furnace from them. From the techs to the office staff, we always receive excellent customer service. Thank you!

Quincy came over, he did a wonderful job with an a/c unit checkup and replacing some duct work that had a hole in it. He replaced the compaciter in my old a/c unit and let me know that I should be good to go with the unit for a few more years after a previous company told me it needed to be replaced. Five Star did a great job helping me out with pricing and gave me some discounts to help me stay within budget. Quincy did a wonderful job going over their yearly maintenance program. Highly recommend Five Star as they do such an awesome job!

Five Star is a fantastic company. Everyone we've worked with has been very knowledgeable, friendly, and customer-oriented. Isaac led the installation of our new HVAC system. He was meticulously detailed, spending hours making sure every cord and pipe was neatly fitted, walking us through his work, and even going out of his way to complement our home. Incredible service from everyone at Five Star!

I requested a service call to check my furnace not heating up to set point.
Had a previous service from another company last month but problem remains.
Red Star checked everything out and couldn’t find the problem except a delay in the stage 2 kicking in. Right now it’s working OK.
I was told by the Service Manager that I shouldn’t be touching the “App” on my phone for the thermostat which I have been doing periodically to troubleshoot when the furnace was not working (heating) properly. I disagreed with that.

We've been using Five Star ever since we moved to Palatine about 6 years ago and they have been wonderful to work with and have kept our Heating and AC up and running with regular maintenance and the occasional repair - Highly recommended!

Jimmy does a good job. He explains what I should prepare for when I install a new furnace. He is friendly and I enjoy talking to him.
I have become familiar with his character and he is honest and helps me prepare for any future costs.
He came out later today which I see as doing extra. Thanks Jimmy!

Always top notch technicians from Five Star. This time Quincy visited. He took the time to explain the work he was doing, the available options and his suggestions. Its obvious that he knows what he's doing and is a trusted resource working on your HVAC.

Through their bi-annual scheduled service visits Five Star has kept our HVAC system in good working order. Also, last summer when the AC compressor had a problem Five Star arrived promptly and resolved the issue.

Called in for AC repair. Tech was at the house within 20 minutes. Issue was identified with in 20 minutes. Part and repair schedule were also set up. Bill, thank you for your quick response.