Phoenix HVAC, LLC

Phoenix installed a Heat Pump for our house. From the quote to the installation it was clear that they know what they were talking about, they use the products they install and can talk about their pros/cons in an honest way. Their price was extremely competitive and Jon was happy to answer all the questions I had before pulling the trigger, which were a lot.

Connor did a great job on the installation and he even took time to brainstorm ideas of how to further improve the comfort of our house using the boiler/radiator system that we now use as a backup.

It's been a few days since the installation, and we've only had above freezing temps, but so far the Heat Pump is working excellent despite the common thought that they don't work in our climate.

We look forward to keep working with Phoenix in the future.

We are new clients of Phoenix HVAC and had an experience which exceeded our expectations! They were highly recommended by a colleague after our HVAC system kicked on one day and we heard sounds of tumbling metal & ice. Scheduling a technician to inspect our unit was easy; they were even able to accommodate my request to visit as soon as possible when their schedule was stacked. Tyler B. was the technician who came to visit - he was incredibly knowledgeable about HVAC and answered every question I asked with a genuine interest in sharing his expertise. When I asked Tyler a question about a detail of the Legacy Membership, he called the Phoenix HVAC office to be sure he gave me the exact right information. He even put the phone on speaker to maintain transparency. Another detail I noticed was that Tyler was thoughtful about locking the doors behind him when he knew he wouldn’t be returning to that area for a while (eg: the front door after fetching the ladder from the truck). Based on the original referral and the experience we had with Phoenix HVAC, we became Legacy members without hesitation. Kudos to the organization for prioritizing the customer and their experience during a time when stressors & potential expenses can be high!

My furnace was blowing cold air. I called Phoenix and a technician was available the same day. Abel came out and diagnosed and fixed the problem quickly. Reasonably priced too. I would recommend!

Got my furnace and AC replaced and Phoenix was great all the way through. From my first call with Maggie, they were very responsive and quick to get someone out to quote and then to schedule the replacement. Dom and Bill did an excellent job and I trust they did everything necessary to get my old system out and my new one in and they stayed late until they could make sure the system was running properly. Planning to join their maintenance membership as well! Thanks to everyone at Phoenix!

The technicians at Phoenix never disappoint. They are on-time, responsive, professional and knowledgeable. It's a pleasure to have them attend to my HVAC needs.

I love working with the team at Phoenix HVAC and am so glad that I found them among the much larger companies in the field. Phoenix is big enough to provide help when you need it but small enough so that you come to know the people who are working in your home or managing the office. They are just all around excellent, responsive, and good, hardworking people--and all of their technicians have been great too. I worked with them to remove my two existing a/c units and replace them with two new Bosch heat pumps, a new air handler to replace one of my furnaces, and new thermostats. They worked with my convoluted and shifting schedule in connection with other construction projects, got here on a dime when the schedule changed, and now have us set up with a new system we are very excited about using as our primary heating and cooling with natural gas only a backup during extreme cold. On top of that, they are among the only companies I found who are serious about heat pumps, electrification, and where this industry is (and needs to be heading). Not only do they install Bosch heat pumps, they have them on their own homes so they know what they are talking about. I highly recommend working with Phoenix on your next project.

We needed to replace the boiler which services the addition on our house. Phoenix made thoughtful recommendations, which we appreciated. We ended up having them replace the boiler in our garage as well and they gave us a bundled discount :) Overall, their price came in just under the competitive quote. They were prompt, courteous, and knowledgeable.

Abel Ochoa was great to work with. He arrived on time, gave me a fair estimate and walked me through the estimate in detail answering all my questions. I had failed to give the proper notice to my condominium management company to let him on the roof. Abel waited patiently while I called and got that permission. Once fixed, he kindly and patiently helped me file a claim for my home warranty insurance. I was so pleased with the service that I signed up for a maintenance program with the company on the spot.

Last week I called Phoenix to see if they could check out my condo’s air conditioner since it was really struggling to cool. Maggie was extremely quick via email to find a good time for a tech to come out. I had a difficult time getting home during the window but she worked with us to figure out a better time. Jeff came out twice that week to figure out the issue. After some tweaks and many suggestions later, our AC is cooling much better than it was. Jeff was incredibly honest and fair in his assessment. We will absolutely use Phoenix for all our future needs.

The previous owner of my unit used Phoenix to install a Unico system, and I've kept them engaged for periodic maintenance and any necessary repairs. Every time I've needed anything, they're extremely responsive and do whatever it takes to get the issue resolved. Their whole crew are really pleasant to work with - Angel was able to swing by between stops to help out as needed, which was very much appreciated.

My building also engaged Phenix to replace the shared radiator boiler - they were able to track down a furnace that worked perfectly for our building in the dead of winter when nobody else could find any (covid supply chain issues), and got the replacement swapped in extremely quickly and at a lower cost than the other bids we received. Overall just a great company to work with, and I have every intention of using them moving forward.