Guardian Heating & Cooling Service

I have been a very happy customer of Guardian for years, after having difficult service with larger companies where the technicians circle in and out. What I appreciate the most from the Guardian team is how much they genuinely care about ensuring that we feel safe and secure in our home, as well as educated about our systems so we can ensure preventative maintenance. Today, I had an emergency with a gas leak. Within hours, Nelson was at our home, diagnosing the problem and ensuring resolution. He made sure that the system was running properly rather than just doing a quick fix and running out the door. He helped me feel reassured with the resolution. Megan, who works in the front office, has been a reliable support over the years to help ensure proactive scheduling and that my administrative records are kept and shared via email. This company knows customer service like its a pleasure for them!

I have the protection plan for my boiler and part of that is an annual regular preventive maintenance service check. Fortunately, a staff member, Meghan, contacted me to renew my plan subscription and schedule an appointment. Service technician Nelson, along with trainee Ray, were assigned to my home. They both were professional and courteous. The PM check was thorough and efficient. They answered my questions and confirmed my system was working properly. I appreciate their professionalism and work ethic. I would request either of them for future service calls to my home. Overall, I'm pleased with Guardian Heating and would recommend their service.

Great service, Mundo was very professional and truthful and love the fact he didn’t not try to scam me like other companies do or have done!

Guardian has been so good to us that I've now used them for multiple things: new A/C, new water heater, and a monthly cleaning contract that I'm very happy with. They walked us through everything so it was all very clear, and helped us select systems that were right for our needs (and not just the most expensive product on the market for the upsell). Through multiple install experiences their people have been professional, courteous, and on time. When problems arose after they left because of bad wiring the previous owners installed, Guardian came back FREE OF CHARGE and fixed the wiring issues so the system would work. I would use Guardian for all my home renovations if I could!

We have been working with Gardien for several years. Great service, prompt, and knowledgeable. Sergio is always professional and patient with clients and I feel evey comfortable workinfg with him.

Guardian provided exceptional service throughout our work with them. We moved into a new condo during one of hottest weeks of summer. We found out that our newly installed thermostat did not work and called Guardian to help troubleshoot. They were out the next day and immediately noticed that our entire system was obsolete. He called his team and someone was out that afternoon to assess the system for a new installation. While we waited for the installation team, Guardian even delivered a portable unit to keep us cool. It was above and beyond service.The team was out within a week to fully replace our furnace and AC. They were also dealing with a difficult closet install and were able to find a great solution while creating minimal additional damage. One of the team members was even able to recommend an outstanding contractor to help repair the walls after installation. After the install, they came out a couple of days later to redo the filter to provide optimal performance. Lastly, they helped us navigate financing in a very professional way. They paid attention to every detail and were absolutely great to work with. Our AC system has been on since and made life so much more comfortable.

We were lucky to work with Tyler, Allen, Rory, and his crew for the entire process. We highly recommend Guardian if you are in need of heating & cooling support.

This summer we had Guardian install a Unico AC system in our almost 100-year-old bungalow. Yes, it was expensive, but not only do we believe it was a good investment, now we can’t imagine how we lived without it for so long.

The first person we met from Guardian was Jasper, who came out to give us an estimate. Another vendor rep who came out took a quick look around before giving an estimate, but Jasper took his time to get a feel for the layout of our old house and to calculate how a system might work best, while also listening to our needs and concerns. This got us off to a good start.

Once we signed the agreement, the installation process got started within a couple of weeks. While labor shortages are impacting every other business, Guardian sent a full crew out every day that included seasoned senior professionals who not only managed the crew but also did a lot of the work. We want to call out specifically Steve and Enrique.

Steve was the main supervisor throughout the installation and did a phenomenal job - from working his Paul Bunyan frame into the super tight spaces in our attic to managing team changes to talking issues through with us and coming up with brilliant solutions.

Enrique brought incredible care and attention to detail to all the work he did. Unfortunately he fell ill early on in the process but he did return at the end and continued to show the same care spending extra hours to make sure the system was ready to be turned on and functioning properly.

In terms of the results, the system is working perfectly on our first floor. Initially the upstairs attic/loft was still a little warmer than the main floor. John from Guardian came out and was prepared to add more vents and go however many extra miles it took. We are so impressed with Guardian’s commitment to quality and service. We really appreciate that this is a company that doesn’t walk away after they make the sale.

Super product knowledge. Always great service from all of their confident, smart, courteous sales staff. I have used them for over ten years for six HVAC units.

Every technician that has ever came to service was courteous, professional, and honest. Just recently had a weird odor coming from the HVAC system, the tech-Nelson, checked the entire system and reported that the odor was coming from the floor drain and not the HVAC, and also recommended a plumber to help with the problem.

The technician Sergio was prompt, professional and remembered important information from the last visit that assisted him on this visit.
Additionally, Sergio communicated with me the various work items and filter replacements with me.