Amber Heating & Air Conditioning

My parents were looking to replace the old HVAC system in the house they had just purchased. We had been using the services of one company for years, but we were looking to move on from them after a few bad experiences. We looked at several companies, Amber Heating & Air Conditioning being one of them.

Anthony came out to my parents' home for an initial consultation, and we were blown away. The amount of knowledge that he possesses is amazing. He very clearly explained all of our options and answered all of our questions. He never tried to pressure us into a sale or attempted to sell us things we didn't want or need. We made the decision to move forward with them.

The installers worked a certain amount of hours per day, so our installation took two days to complete. On the first day they made certain to finish installing the AC first and leave that working properly (since we were in the middle of summer when our installation happened). On the second day, they finished installing the furnace and humidifier. I can not say enough about their workmanship. It was professional, neat, and clean. You can tell that they cared about the quality of their work.

Once the installation was finished, Anthony came out one last time to check the installation, make sure everything was working, and make sure that we were happy with everything. You can tell customer service is very important to them. I would recommend this company to anyone who's looking for HVAC services.

I have used Amber for about 40 years now, first in my home and later at my condo. They are the best repair/installation service I have ever used. When I speak to some one at Amber over the phone or see them in person you get the feeling you are there only client. On occasion, where repairs were needed things got fixed the first time. The only wait I have ever had was if they needed to order parts. The recent installation they did in my condo was completed without any mess left behind and within the quoted window. Simply put, they are what service companies should be.

Ed and Dylan from Amber were on time, professional, and efficient installing a new furnace in my city condo. After the installation they explained how my new system works and hauled away my old system. I will use them again for any HVAC work I need.

10/2022 They said they would send Trent, but rescheduled due to emergencies and sent Bryan. I was surprised he wore no mask or boot covers, which is usually standard for other companies.
I appreciate how Bryan explained what he checked, the pricing structure, why they cost more than most HVAC services, and how 4seasons operates. The latter is in line with what I observed and the reason I switched.
After a few weeks, I noticed it has been extremely, uncomfortably dry and checked the humidifier. He had left the humidifier completely off. Other than that, he did the job and my furnace is still working.

I live in an old building. The AC install wad delayed while electric was upgraded. There was a supply chain issue also. Anthony at Amber kept in constant contact with me. Everyone invokved was terrific. They provided me with portable AC units to help with the summer heat. Very professional group. Particularly Anthony P.

My guy that I have had several times for both AC and Furnace maintenance plus an AC repair on one of the hottest days is Trent, great guy, great attitude, very patient with my questions and takes whatever time I need, found an issue with my AC on that hot day that could have caused major issues. You can tell he is genuine and wants to provide the best service he can. I have been using them for at least 4 years or maybe more. Great inside service as well, always nice and great attitudes! Would definitely recommend them!

Trent is professional, knowledgeable and courteous. He is very thorough and explains all repairs before proceeding. He is definitely our go to technician. Kudos also to Stephanie and Julie for their helpful assistance as well with the situation at hand.

My husband and I use Amber Heating and Air Conditioning for all of our HVAC needs and when my mom needed an entire new AC system we knew we wanted Amber to do the job. Nick and Jamian came to my moms house to do the new system install and treated us just like family. They did an amazing job, and you can tell they have years of experience. Anthony gave us several quotes and the price was fair. Superior products, knowledgeable technicians, and always such a professional company. I will never go with anyone else for our HVAC needs because Amber is the best out there.

Amber installed a new HVAC system in my home and also cleaned the vents. From the start everything was handled promptly, professionally and with the highest level of service. Everyone on the Amber team facilitating the project was responsive, courteous, respectful and very service oriented. Special thanks to Anthony who answered all my questions; quickly resolved a couple glitches and ensured all went smoothly. Thank you as well to Chad, Mike and Adrien - your service-driven attitude was greatly appreciated. There was a minor glitch but it was handled quickly and very professionally by Mike - thank you. I have used Amber for on-going service/maintenance for several years. Their service is always top notch and facilitating this more major project continued to substantiate their customer driven approach. I strongly recommend! Thank you again to everyone

I called Amber regarding my a/c that did not seem to be running correctly. The first thing I noticed was the professionalism of the people handling the call and of receiving a callback regarding the arrival times. Well executed and flowed within the expected time frames. Jose came out to check my a/c and I can say that the experience was great. He thoroughly checked my unit, explained in detail but in a completely understandable manner. He was very patient with my questions. He explained options so I felt I could make good decisions. I think this is a critical part of great service, that is making the Customer educated enough to understand the decisions they gave to make. The repairs were made efficiently and yay I had cool air! I would definitely use Amber again and really hope to get Jose again as he is an excellent representative of the heating/cooling community.