Coolray Heating & Air Conditioning

Do not spend one penny on this extremely unprofessional company. Call everyone else in the state first. Too incompetent to schedule the inspection the same day as the installation and too rude and unprofessional to narrow the inspection time frame to any less than "all day" because once the credit check clears they have no reason to treat their customers with respect any longer. The reply is here is a lie. The issue is the incompetent, rude and unprofessional front office personnel. Ask a question to one dummy, he sends you a 3 paragraph short story that fail to answer the question. Ask someone else a question and she cowardly refuses to answer a simple yes or no question. You can do much better than these fools and I suggest you do.

Five stars for Coolray.
Friendly tech who explained his work in layman's terms. I had taken out a service contract that covered two service calls, but then I moved out of state after one call. Coolray quickly reimbursed me for the unused service.
Very impressive.

Found this company from a compliemtary cleaning at Home Depot. They came out for a repair on a capacitor and cleaning. Seemed normal. Took 3 hours to do then my unit was making a loud scraping noise. I refused to let him leave with this issue taking place. Took my entire unit apart again for an additional 2 hours now. I heard the man call someone and starting hamming on my unit to put it back together. Charged me $1400.
A/C unit wasn't blowing two months later, called them back again and tried to charge me another $1300 for a new fan. We got a second opinion and found out Coolray didn't put my unit back together correctly and it burnt out the wheels and fan in two months. The new company confirmed it was missing screws and all beat up. All they will do is upsell and send out incompient workers. Don't waste your time. Working on my dispute now. Coolray will not call me back.

Jeffery was great, He explained many things he was doing and why. I really learned alot. Jeff also made recommendations to me. Unfortunately, my fixed income does not cover many of these items.
Jeffrey serviced my home unit. I own no business. Gretchen Simpson

Our technician Jake is very professional, knowledgeable about the product, thorough, and friendly. He took his time and did not rush through the visit. He wore his shoe covers when he was in the house.

Cool Ray Heating and Air company installed an Eco Water Softener at my residence. They performed an excellent job. They were very clean, they explained everything and helped me set up my phone app and showed me how to control the system. I am very pleased with the level of service that I received. I recommend them to all.

Great service , Eric Vaughn was friendly and professional arrived early explained everything he was doing and answered my questions. I hope he comes back to do my next service. The extra needed coil cleaning was explained and shown to me it should greatly improve the performance of my dual fuel heat pump. Eddy

Cool Ray has been our go-to service company for over 25 years. They are responsive, competent, and friendly. They back up their products.

Coolray technicians are extremely professional and knowledgeable. Kevin Meadows' deep knowledge of the subject matter, and diagnostic abilities allowed him to zero-in on the relay that was causing my heat pump to run continuously, and repair it decisively with a small part replacement. I am 100% satisfied!

Scheduled an appointment for today in our new home that this company installed one of the 3 HVAC units. Wanted to get all 3 units serviced as well as putting a UV sterilizer in 2 of the units. Appointment was for between 8 and 12 I get a call 15 minutes before the deadline and I speak back with the technician letting me know hes going to go grab a bite to eat and be here in a little while. I understand everyone needs a lunch however it would have been nice for at least a call or text before wasting the entire first half of our day. Needless to say I said don't worry about it I will call someone else.