D & L Heating & Air

Honestly, I don’t know if there are enough words in the English language to describe how horrible this company is. They had the contract for Empire Buckley and Dalston in Buckhead and I have been stuck dealing with the poor quality of their work the last 2 months. Multiple units in the development have the same issue and all units are less than 1 year old. They have crass unprofessional office staff and technicians who flake on scheduled appointments (I’ve had 2 no call no shows) the days of scheduled appointments. They have unprofessional technicians who act as if they own your property and know what “normal is” and then act as if they couldn’t have resolved the issues sooner had they done their due diligence. I have a Freon leak in a property that was purchased less than a year ago and it took an 4 visits from a technician for them to come to that conclusion. It takes them another 2 weeks to begin the leak inspection process and another 2-3 to be “able” know where the leak is coming from. They have no ownership for their work and don’t ensure they make up for their technicians not showing up due to “a flat tire”. Their inability to resolve issues and listen to their clients is beyond me. I’m stuck dealing with them as their sub-par work is still under warranty however, I haven’t had reliable AC in over two months in a NEW BUILD! If you are paying for their “services” look elsewhere! If you’re stuck dealing with these fools due to warranty issues, hold your developers accountable for using the WORST company they could possibly find in the Atlanta area!

I have nothing but good things to say about my experience with D&L Heating and Air. Overall experience is A+, superb from beginning to end.

I needed to replace my upstairs AC Unit and was looking to get quotes from different companies to get it replaced.

I called D&L, and they appointed Rob for the job. From the moment he showed up on my property, he was highly professional. He took the time to walk me through all the details and make recommendations. The communication was superb at ALL times, whether by phone or via text; he was always ready to answer my questions and giving good advice.

The quote came with no issue, and even after confirming late on a Thursday that I would like to get the job done the following Friday morning (I had to catch a flight on Friday afternoon), Rob made it happen.

Even after hours on Thursday, he showed up again to make sure that the following day he would not find any surprises.

On Friday, Rob and two crew members (Max and Ceferino) showed up on time. They unloaded the truck with a brand new unit; Fan/condenser (outside) and Air handler (Attic).
Both Max and Ceferino were great, and they knocked the job even ahead of schedule. They were cautious when removing the old equipment, as well as getting the unit inside the house, even in tight spaces such as stairs and the attic.

At all times, I was able to tell that these guys knew what they were doing, you can tell they have years of experience doing this.

After 4 hours, a brand new unit was up and running, my problem was solved. Rob walked me through the last details and he sent me all the info so that I can register the warranty.

Once again, a big thank you to Rob, Max and Ceferino. Impeccable, I will use D&L and I will ask for Rob and crew.

Just to complement this review, I had met with 5 other companies, price wise D&L was very competitive, they were the lower price (not by much) but what really sealed the deal for me was customer service and the honesty from Rob and crew.

Thank you guys once again!

My HVAC was in warranty through Ashtonwood and when I called them to fix the issue, they just took photo of thermostat and did nothing. I called them multiple times but no call back. Very unprofessional.
AW has changed them from their work list

Many bad reviews so just want to shine light on an amazing technician, Jeremiah who just serviced our heating system. Our HVAC went down in our BRAND NEW HOUSE Friday before Christmas, temps outside got down to 7 degrees…! As frustrating as the situation was, Jeremiah was sympathetic and really took time to explain what went wrong and of course solved the issue. Thanks Jeremiah!

BEWARE: Manager WILL ignore you and won’t return your calls if the job is too “hard” for them. Terrible customer service.

D&L was contracted to provide all equipment and installation for whole house AC and Heating and plumbing for a new residence.
Three years later, they refuse to provide service, stating that they are "too busy" and only servicing "warranty claims". I was unhappy with the quality of the design / install and I am very unhappy with the complete lack of concern for service. I wish that I had worked with a different company that would stand behind their work. Big mistake.

I am not typically a person to leave a comment as I find them to be a bit ridiculous, but this company and their service is the absolute worst.

I closed in a new build home and have had 7 visits from D&L over the course of 8 weeks because of their poor planning, lack of professionalism and scheduling efficiency, and horrible product service and repair.

As I am writing this comment the heat index is 85 degrees and it is 85 degrees in my brand new home. Every time I call they have a 4 day turn around on getting out to service their garbage product(s).

I have a warranty through the builder on all products and service and still would consider paying out of pocket to get a new provider. I cannot stress enough how terrible this company is.

Negative reviews are all accurate!

Purchased a new home that used D&L for install. I had them out 3 times for warranty issues within the first year. A year later after their last visit and the same issue has occurred again and they’re refusing to address it since I’m no longer under warranty despite it being the same issue as before that they clearly didn’t fix correctly.

Customer service leaves a lot to be desired. I guess they’re tired of all the complaints they’re getting!

Had an extremely ignorant repair tech out to work on my rental house who did work without getting approval and left telling my tenants the AC system qas running so i paid the $400 bill. Turns out the over priced thermostat install was done because he claimed it was wired wrong. Thats right, he said a system that hadnt been touched and was running great for years magically got wiring messed up when they are all color coded. He also suggested an asinine doubling of the breaker rating such that there would be extreme danger of electrical fire with no new wiring installed to compensate for the higher potential amp draw.

Another Tech was dispatched that wasnt incompetent and knew very well how to read a Multimeter (absolutely crucial skill for AC technicians) and determined the first tech had been an idiot. After that the office quit returning my calls, presumably due to the embarrassment of having a complete fool doing diagnostics and replacing working parts without approval

I have been calling their emergency line due to AC going out for second time on a 1 month old house. They will not answer or call back after leaving two messages.