Air America Air Conditioning & Plumbing, LLC

Dexter arrived @ 12:00 pm sharp. Represents the company professionally, is very knowledgeable, friendly and thorough. Gave excellent recommendations for taking care of the system till his next visit.

Been using this company since 2018 when they installed a new unit, for maintenance and service when needed ever since. Kudos to Brianna Robbins on my last service call, very pleasant, personable and professional young lady who just loves what she does and knows her craft very well. From the main office to service team, never had any issues.

Mario was my tech and his communication was great upon arrival, thorough, communication was great and he was able to describe the issue with ease over the phone.

Thank you!!

Tech Michael was helpful and efficient. We hope the service performed to clear the clogged drain line in our ac unit is effective. Michael was polite and answered my questions.

We used this company for a inspection/estimate. $69.95 late March 23.
Do not let Michael KERTESZ into your home, he is only interested in selling you a new system.
All he did was intentionally lie about the existing system in our home to try achieve the sale of a new system, the cheapest option being more then $7000.
After his visit we contacted another a/c expert and he repaired our system for just under $500 including completely refilling the system with freon.
I spoke with Kat Elias at Air America and she kindly arranged the refund of the $69.95. fee.
My question is - how many people have listened to Michael KERTESZ in the past and had their a/c systems replaced unnecessarily?
Also - are there any more technicians working at Air America doing the exact same thing?
Kat Elias did say that Michael KERTESZ had been spoken to previously re client issues and she also said that if this is the third time that he would no longer continue to work at this company.
It would not be my intention that someone would loose their employment however in this instance I believe it is justified.
Also if Air America is rewarding the technicians for selling a/c systems to their clients (as suggested by other rewiewers) isn’t this motivation for them to perhaps prioritize the sale of these systems instead of maintaining and repairing them at a vastly lower cost to the
mostly unsuspecting general public.

Update....5/27/23
Kat Elais contacted me after I posted this review, she said she was disappointed that I had only rated 1 star, she also seemed to believe that my concern is the $69.95 that was previously refunded to me.
My concern is that there are probably clients out there who have had new systems installed unnecessarily, and at great cost to them - not realizing that they have paid for systems that were just not needed.
She says that her goal is to make things right!
Also that she is "sharing my feedback with the entire Management Team".
She also said that Michael KERTESZ is a seasoned member at Air America.
Be very careful if you decide to use this company.
We were told that the coil in our apartment was leaking in many places and the entire system needed replacing. The coil wasn't leaking at all....
The unit on the roof had a leak which we had repaired and the system refilled for less then $500 and it has been working perfectly since.
So no 5 star review for you Kat Elias - your company nearly cost us $7000, and for no good reason at all.
I won't look forward to hearing from the management team.

Rickey was very professional and explained my situation in detail and went over my options. I would definitely recommend him and will request him if we have another service call.

Technician seemed very knowledgeable and professional. He presented me with several options: repair my a/c unit for $1100.00 ( 1 yr warranty) or install a new unit for $7000.00 I’ll definitely be getting estimates from other businesses.

We had a great experience and will definitely call back for any other ensues with our AC unit, Chris came on time and he was very informative, fixed our AC leak and also inspected our AC system making sure their is no other problems.

Dexter was professional and on time. He explained everything that he said and also options to keep our systems running smoothly. Would definitely recommend!

Dexter was very professional, thorough and knowledgeable.
He shared some excellent tips for helping to maintain my system.
It would help the consumers if the same technican, if requested, is sent back for the 6-month followup service.