Magnolia Plumbing, Heating & Cooling

Had a new garbage disposal installed. Gentlemen were excellent in their knowledge regarding a disposal. Friendly and professional....

Carlos R w/ Magnolia Heating & Cooling came to my home yesterday to assess issues with my Combo Heating-Cooling System's delivery of central air conditioning. He quickly inspected both the internal and external equipment, and let me know that he was confident he could identify & resolve the issues. He did so soon thereafter.
He wrote up the work required, gave me a thorough description of each task/equipment item involved, and provided me the cost estimate.

Given his outstanding customer service & technical skills, I felt comfortable authorizing the work and making the deposit.

He said he couldn't guarantee exactly when he would return the next day to complete the work, but said he would work to get it on the schedule quickly.
He eventually told me that a 12-2pm next day window was what scheduling allowed for at that time.

I was pleasantly surprised when he called to let me know that he would be able to arrive closer to 10am with all equipment needed to complete the work.

Around 12 noon, my wife and 13 yr old son felt the cooled air flowing in the house and shouted out in joy!

Carlos wrapped up the job as professionally and thoroughly as he started it.
Because of Carlos, I signed up for Magnolia's annual heating & cooling maintenance plan, and we hope we are fortunate enough to have him be the technician each time we are serviced.

Oscar was the consummate professional. He was prompt, pleasant and explained what was going on with my unit. He provided clear instructions in writing of what he did and suggested recommendations.

I have used this service a couple times. The service and pricing never seem to meet my expectations and anything they quote me is usually much higher than any other service providers. Two stars since just because I don't like their service or price they provide, doesn't make it terrible. They have been punctual and responsive whenever I have sought their opinion. But they do call an awful lot to continue to try to sell and upsell

I explained the repair needed but they want to charge a diagnostic fee before the repair fee.

Liborio is excellent check the HVAC system and didn't leave before he was sure that the electric heat that wasnt working started to work.

Humberto is my go-to guy for big projects! His customer Service is amazing!

I've had Magnolia do work for me twice and both times they've been outstanding. I needed advice on an old boiler and Angel clearly ran me through everything I had, checked everything over, what service options were available, and didn't try to scare me into servicing anything or buying a totally new system. Really appreciate having all the info I needed to make good decisions on maintaining or replacing what I had.

I had another plumbing company no-show for a job, called Magnolia up, they got Nelson here at 9AM the next day. They gave me an estimate before starting any of the work, talked me through everything they were going to do, and capped a gas line and installed a new tub faucet in 2 hours.

Life is too short to deal with contractors who don't communicate well or show up so I'll call them every time now for anything plumbing/heating related.

Adan was so friendly and knowledgeable and spent time talking us through his findings and thoughts. I will continue to use magnolia for all my plumbing needs!

Carlos Reed arrived promptly; assessed the problem and took the necessary steps to get our heat working again. Terrific!! He was very friendly and easy to work with. A very calm and capable professional. I am very pleased with the service we received and would definitely use Magnolia Plumbing again.