Magnolia Plumbing, Heating & Cooling

Carlos R. from Magnolia Plumbing, Heating, and Cooling came out to fix my mini-split system which had stopped working. He was very thorough and made he that he had addressed all issues before leaving. He even took the time to review the system to see that all fluids were topped off and that it was running fine, when he got it to working properly. Another positive experience with Magnolia as well. We've used them for 4 years now and are very pleased.

Carlos Reed took care of a repair quickly, efficiently, and politely. As a female homeowner, I am sensitive to the treatment I get from male service personnel, and he was both professional and kind in the way he offered advice. Very happy to have found Magnolia and will call on them again.

We highly recommend Magnolia Service Technician, Tan Cao, who took care of our AC maintenance and also installed our new water heater. He is professional, knowledgeable, efficient, courteous and prompt. He patiently answered all our questions. For our next service or heating/AC needs we will ask for his service again

Our upstairs bath drain was clogged and the pipe started leaking down to the first floor. Magnolia sent someone out within a couple of hours of calling. Jermaine W was the technician -- he was fantastic. He was very respectful of our house, cleaned up the mess in the bathtub, explained what the problem was, and successfully cleared the clog and fixed the leak. He even helped adjust the drain stopper, which was giving us problems, for no extra charge.

I called Magnolia for an unlit pilot light issue on my furnace. 11-15 18 a Mr Carlos Reed arrived. I told him the pilot light was out and I had checked for a flame sensor, but did not find it. Mr Reed began checking the furnace and stated that it looked like the burners needed cleaning. As he continued his inspection, he found other issues like the control panel, the exhaust stack leading to the roof, blown fuse, etc. He also insinuated that I had tried to work on the furnace, when in fact I told him I had visually looked for the flame sensor, not put a wrench on the furnace. He gave me a repair estimate for $3400 and a replacement estimate for $7500. I decided to get a second opinion and the other service pro found that I needed nothing that Mr Reed said. Needed one inexpensive part. Total bill, parts and labor $250.00. I don"t know if Mr Reed though my age would allow me to believe every thing he said was true. I may have been born at night, but not last night. By getting a second opinion, I save thousands of dollars. I will never use or refer Magnolia again.

My hot water heater went out a few months back and Magnolia Plumbing offered competitive pricing and same day repair that was top notch. Specifically their service pro Darrell was an awesome and friendly guy who made a serious and successful effort to replace our hot water heater the same day. Months later I'm still happy with their customer service and quality of work and will use them again in the future.

The company was very responsive from the first time I called with my AC issues. Carlos, the technician, arrived on time, and very professionally went over an inspection of the unit. He took his time explaining all the issues and every step he took to fix them. The overall job was excellent and the AC unit works as it supposed to do. Recommend 100%

My husband Zack called today when our air conditioning stopped working and Reggie & Andre came over from Magnolia within an hour. He said they were amazing! Fixed our problem very quickly, were familiar with our Nest system, had all of the parts needed with them already and were nice guys as well! We appreciate the little things like how they didn’t need to call for directions or need help finding parking. Will definitely be using Magnolia in the future.

Felix S. was my Service Professional today, Tuesday, November 25, 014. He arrived on time this morning, identified himself, the company, greeted me professionally and confirmed my service request. He then put on blue booties, careful of my wood floors and respectful of my home. I was impressed. You do not normally see this in trade professionals.

I have not used Magnolia in years simply because their prices were not competitive. Again, today Magnolia's prices were more expensive than the other two plumbing companies I contacted, however they were available on a next day request.

If plumbing expertise, knowledge and professionalism were the only standards used to contract for services, my Service Professional, Felix S. would certainly win my plumbing work for Magnolia every time. Please re-evaluate your pricing structure. I would love to use Magnolia for all of my plumbing needs.

Carlos was very responsive, professional, and thorough in fixing our broken furnace. I appreciate the call ahead to inform me he was coming. He arrived within the window of time that was promised. He quickly assessed what the problem was and order the part. He was able to get the furnace temporarily working, which was important as it was sub freezing temperatures. He came back and had the new part installed within just a few minutes to finish the permanent fix. Thanks Carlos!