Magnolia Plumbing, Heating & Cooling

Over-promised, over-charged, and now harassing me to pay the balance of an invoice for work that was not completed by them. I hired Magnolia to finish installing a mini-split HVAC system that was started by another company, but that GC and I parted ways. Magnolia promised that they had a condenser in stock and convinced me to cancel an order with another company, while charging more for the same product. That promise was false and I still had to wait several weeks for delivery. Along the way towards waiting for installation, I had to remind them to come and run a control wire before I put walls up in the house, a time they could have spent to also trace line sets and the like and generally prepare for the work that would be more difficult when walls were put in. Once installation day finally came, their install team did some things okay, but they admitted that they had never installed this type of Mitsubishi system before and spent hours on the phone with Mitsubishi tech support. Those line sets I mentioned? Well, they didn't trace them and ended up wiring things incorrectly on a second day for a job that should have taken one day. I received some excuse from a manager that they would have to come back out with some sort of heat sensing thermal camera--of course at additional cost. Then they disappeared for months. I emailed and texted the install manager on when they would come back to finish, troubleshoot their mistakes, and install covers. Nothing. I ended up hiring a third company to fix the installation. That company knew what it was doing, traced the line sets using common sense instead of a thermal camera, fixed the wiring mistakes and got the system running in a few hours. Finally, I was happy, and thought all was okay since I had already paid Magnolia a significant sum. However, Magnolia's billing department surfaced like a greedy Jaws wannabe and tried to get me to pay for work they never finished (and was completed by that other company). Unbelievable. Do not be fooled by their shiny vans. This is a terrible company and they will fleece you given the chance. For the amount they charge for service, one would expect a much more professional and worry-free experience. Not so. Avoid them.

The service was good and the technician understood my request.

I've been very pleased with the Magnolia team's commitment to quality service and customer care. I called on a Friday morning for a routine inspection of my heating system and Carlos R. arrived later that afternoon. He diagnosed the issues and explained them very clearly. He gave me an estimate for repair and presented options. He arranged with the dispatcher so that he could make the repairs the following Monday. He arrived on time with all the parts in hand that he needed to order. During the repair work, he discovered that the galvanized pipe to the heating system was completely blocked, and arranged for a Magnolia plumber to come in. Jermaine arrived and followed the same procedures as Carlos did to diagnose the issue and quote a separate price and time estimate. By the end of the evening, I had a fully functioning heating system, at a pre-agreed price. I feel that Magnolia has worked hard to build a culture based on customer satisfaction. For me, this investment will pay off because Magnolia will always be the first company I call when I have heating, cooling or plumbing concerns.

I had a plumbing emergency and could not be happier with the service provided by Magnolia Plumbing. It was my first time calling, so I wasn't an established client. I called around 9:00am and the customer service rep was incredibly helpful. They arrived at my house by 1:00pm and the team was respectful, knowledgeable, fast and efficient. My problem was fixed within the hour. I won't hesitate to contact them again... and you shouldn't hesitate to contact them either.

Magnolia Plumbing Heating and Cooling, I commend you for hiring Duane Cunningham. He was on time, very polite, honest with his assessment, extremely careful when entering and leaving the house, wore a mask and foot covers throughout the entire repair. Duane and his partner repaired a broken stack in my house. They were extremely efficient. Located the crack, explained how the repair would look, provided me a price before beginning the work, made the repair, conducted several test after the repair, found a second leak, repaired the second leak, went over the pricing with me in detail and left my house spotless. I would definitely use Magnolia and specifically Duane in the future. Outstanding work.

Carlos Reed was our technician for an AC issue and did an outstanding job. He quickly identified the issues and got to work on them right away, keeping me updated about status and cost while I was at work. He identified and fixed other issues that our prior provider, Michael and Sons, never bothered to notice. He and Magnolia are an excellent choice and are much more affordable than Michael and Sons and their slipshod work.

We asked Magnolia to identify an issue with our gas furnace. They claimed it was a missing part, which took over 6 days to get them to re-install. Upon re-installation, they claimed it was actually another part that was missing and had nothing to do with the part we were waiting for (6 days of wait in vein). When we got a second opinion from another company, they fixed the issue within 2 hours... During the entire process, Magnolia was either unresponsive or contradictory in what expectations they were communicating to us. With so many options in the DMV area, look elsewhere for your heating needs.

After having them come out and determine that we would need about 1k worth of services we were not able to do on the first appt. Paid for coming out and giving an estimate. Next made an appt for 2 weeks later on the only day the building can/would turn off the water to do the work. wanted first thing and was told they would be there between 8-10. Day of appt they canceled at 9am! Never will i use again and i suggest you think twice before scheduling because who knows if they will show!!!!

This day began badly but ended on a very high note. My boiler stopped working overnight. It was 29 degrees outside. I called Magnolia at 8am, and by 10 am Carlos Reed was at my door. By the time he left, my heating system was working better than it has worked in years. Carlos is an excellent diagnostician and an extremely skilled technician. He took the time to analyze what was needed, then went out to pick up the replacement part, came back and installed it, drained the entire system and powered it up again, and performed many other tasks designed to make sure the system was functioning as effectively and efficiently as possible. Carlos also explained everything he was doing in language I could understand and quite accurately estimated what the repairs would cost. He is a very courteous, hard-working man who cares very much about the quality of his work as well as the satisfaction of his customers. He is a terrific credit to Magnolia Plumbing and Heating, and thanks to him, I am now a devoted customer. And my house is nice and toasty!

I phoned Magnolia on October 6, 2014 to request a service call for a leaking toilet. I was very impressed with their customer-focused service. I was able to get a same day appointment and was phoned when the technician was within a half hour of my home. Felix arrived on time with a warm hello. He diagnosed the problem quickly, explained my options for repair, and gave me a quote. He worked quickly and professionally and honored the quote when the job was completed. Felix also offered to inspect my hot water heater and explained the new government mandate (effective April 2015) intended to increase water heater efficiency. He was very knowledgeable and helped me understand the choices I could make. Felix delivered both outstanding advice and service.