Magnolia Plumbing, Heating & Cooling

If you found Magnolia look no further. They installed both a ductless mini-split and re-routed a current duct and they did a fantastic job. Very responsive to my questions before and after the fact. Staff at the office was extremely friendly and helpful. Sam was absolutely great to work with- explained everything in terms us lay folks would understand and was available long after the job was finished for any questions that came up. Almost to the point where I am looking for a reason for them to come back to do more work.

Please accept my sincere appreciation for dispatching Omar Muriel to my residence. It was 90° in my condo and the first day move in for new tenants. He was outstanding in every way. He diagnosised the issue and promptly repaired, he did an excellent job, was pleasant to work with, and displayed professionalism at every turn. Additionally, he provided recommendations for how to maintain my unit and also setup annual service. Once again, Thank you!

Magnolia was fantastic from a quick, professional reply to being right on time. Ernest and his assistant were knowledgeable and efficient. Ernest was also very friendly and accommodating. The original quote for a plumbing clog in the home seemed exorbitant to me and after he told me the price, I told him that I would gladly pay his visit/diagnostic fee, but $500+ for what was about an hour or less of work was just too much. Ernest was understanding and he gave me as many discounts as he possibly could to bring the price down a bit. Candidly, I still think that Magnolia’s rates are too high, but that’s the only complaint you’ll hear. The clog is repaired and it was done perfectly.

Thank you Magnolia. From Jeremy preventing my basement from flooding in the intial response to Kirk and Adan identifying the problem and doing the repair of another contractor's poor work. All three are rock stars. Great team and exceptional work.

We had a simple problem with spigot to our hose. Magnolia schedules service call promptly. Technician was prompt and professional. He explained options and costs clearly. Job well done and we are satisfied. Would recommend

This technician was WONDERFUL 👍. He did Everything my retired Brother-in-law said a tech should do. We have an older system but the tech was skilled in it as well as newer ones and wanted to help us keep it functioning as long as possible. THANK YOU SO MUCH.!! I am confident that when THIS tech says something is needed, it will be the TRUTH !! The other company tried to sell us a new unit and THEY WERE THE ONES WHO HAD NOT SERVICED IT since my brother-in-law retired years ago, even though we had a contract with them. Fortunately my brother-in-law checked it and found the burnt points etc which should have been serviced. Incredibly the unit started up once new parts were installed. But it could have broken the unit prematurely BECAUSE OF lack of proper servicing. THANK YOU MAGNOLIA FOR GOOD EMPLOYEES !!

Many service techs are good at their jobs, but sometimes come up short in communication skills. The service techs there are consistently professional, empathic, and good listeners.

My recent experience with Josh, who came to look at my split-system air conditioners is an example of great customer understanding.

Josh took the time to listen to my concerns and then give me some great options. He gave a professional diagnosis of the issue and followed up quickly with a personal call. Twice!

Yes, Magnolia is expensive that’s why they get four stars instead of five, but you certainly get your monies’ worth!

Ontime, cost upfront disclosed after assessment post $75 service call. The price was a bit high but honest where the tech could have easily gone to the next level service charge but did everything a few times to free the obstruction from the toilet without having to remove the toilet to find the issue. I would use them again based on this experience.

This is the worst company I have ever used for HVAC repair. Prior to scheduling my appointment, I confirmed that there was no premium charge for a technician to come out on a Sunday. The first technician came out and worked on the wrong AC unit (worked on my neighbors unit instead of mine) and charged me $500. We let him know before leaving the house that the AC still wasn't working. He said that he was getting business cards from his van and would be right back. Instead, he just got in his van and drove away. After 20 minutes, I called him and he said that another tech would be on his way in about 30 mins... 4 hours later the new tech showed up and tried to tell me that I needed refrigerant in my unit and tried to charge me about $900 and stated that it was due to premium Sunday pricing... I kindly asked him to leave. Upon his departure, I noticed that my rather new paint job was extremely scratched up and I was now missing paint on my walls, because the tech dragged the ladder along my walls, even though I asked him serval times to take a different path. Once we stopped working with Magnolia, we called another HVAC company and the issue was actually neither of the issues that both Magnolia techs stated. All in all, I was going to be charged about $1500 for my neighbor's unit and refrigerant which wasn't even needed. I would take your business elsewhere with technicians that actually know what they're taking about, don't try to clean out your bank account, or damage your property.

UPDATE: I recently had an issue with my air conditioning system, and I decided to give Magnolia Plumbing another chance to rectify their previous service shortcomings. To my surprise and delight, they truly exceeded my expectations this time around.
First and foremost, I was impressed by the promptness of their response. After reaching out to Reggie, Magnolia Plumbing, they promptly scheduled a visit for the following day to diagnose the issue. This level of responsiveness was a marked improvement from my previous experiences.
Upon arrival, technicians Oscar and Fred quickly got to work, efficiently diagnosing the problem. They demonstrated a high level of professionalism, competence, and technical expertise. Their friendly demeanor and willingness to address all my concerns made the entire experience much more pleasant.
On the day of the repair, Oscar and Fred arrived promptly and efficiently and carried out the necessary repairs on my air conditioning system. They demonstrated excellent attention to detail and ensured that everything was in proper working order before completing the job. Their dedication and thoroughness were truly commendable.
One other individual who deserves special recognition is Reggie, the supervisor. His involvement and oversight clearly made a difference in the overall quality of service provided.
This recent experience with Magnolia Plumbing has completely changed my perspective on their services. While I had reservations based on previous encounters, the exceptional service delivered by Oscar, Fred, and Reggie has made me reconsider.
Although I cannot overlook the issues I faced in the past, this particular experience has restored my confidence in Magnolia Plumbing. I am now confident in recommending this team to others who may require services. Overall, I am extremely satisfied with the turnaround and exceptional service provided by Magnolia Plumbing. While there is room for improvement based on past experiences, their commitment to rectify previous issues and the outstanding performance of their technicians on this occasion has won me over.