Magnolia Plumbing, Heating & Cooling

On the plus side, the scheduling was very easy and the technician was punctual and nice.
However, the fee was exorbitant. On top of $189 for diagnosis, they charged $460 for a simple thermocouple replacement! I found out that the thermocouple costs $15, so Magnolia Plumbing charged $445 for 10 mins of labor! Daylight robbery.

Omar was great! Very helpful and explained everything clearly. Had my AC back up and running very quickly.

Fantastic!
I can't praise Magnolia Plumbing Heating and Cooling enough! We needed a gas line leak replaced so we got 5 estimates. Magnolia's quote was 70% less expensive than the others! The technician, Nelson, was the only one that informed us about a much less costly option ($760) than what the others proposed, which were all over $3000! The others were going to bust up my patio flooring and replace an entire segment of the pipes, leaving me with the cost to replace all the flooring. They claimed that Washington Gas would not pass the inspection if they didn't replace the entire line. Magnolia replaced only the portion that was leaking and did not have to dig up my flooring.

The technician was super friendly and easy to talk to, but also very professional. He was not only able to answer all my questions but also provided in-depth explanations and kept me informed of everything he was going to do in advance.

In addition to the technician being awesome, my experience communicating with everyone at the company was also great! They sent me texts and called me to keep me well informed of when the technician would be coming.

I highly recommend Magnolia and will be using them for all my future needs!

They clearly make their money off scammy business practices. Hired them to do a maintenance check. First they tried to increase the price of the visit by $50. Then they "found" a bunch of issues. When I scheduled them to come back to take care of the issues, they didn't show up last minute and had to reschedule. Then my furnace broke for a completely different issue than any they had identified, and I had someone actually competent come and fix it, who let me know not only did they miss the actual issue but several of the services they recommended were not necessary. Now they are trying to charge me a $250 "cancellation fee" since I don't need them to come out for the original services. Scams all the way down!

Very responsive and helpful! Provided options for the repair and talked me through the process and were able to bring in additional resources on the same day. Many thanks to Aaron, Derrick, and Kirk. We’ve been using Magnolia for all of our HVAC and sewer repairs and will definitely continue to do so!

I had a furnace problem, no hot water was getting to my radiators, so I called Magnolia Tuesday morning. They told me they would come that afternoon between 4 and 7. No one showed up so I called at 7:15. "Gee, sorry, we can come first thing Wednesday morning and we will cut the Diagnostic Fee from $189 to $75."
On Wednesday they showed up at 9:15, but they were plumbers, didn't know how to work on a furnace. An hour later I was called and told that they could come between 4 and 7, but the diagnostic fee would be $109, up from $75. SERIOUSLY?
I called an hour later and they blamed it on "the new guy" who set my appointment. I told them it was the company's fault for not training him properly and they could send their people that afternoon if they'd like to BUT I wouldn't let them in my house.
Made arrangements instead with 4FastPlumber.

I’ve used this company for over seven years. Absolutely terrific, customer, service, and HVAC skills. I had my AC break down and they came within four hours and fixed it with no hassle or drama. Excellent employees. 👍

Whatever you do, avoid Magnolia at all costs. Hands down one of the worst companies I've ever worked with.

We hired Magnolia this summer to replace our HVAC mini split system and signed a contract for what was supposed to be a three-day job. Five weeks later, and the work was finally "completed" though the systems they installed were not what we were originally told and we had countless issues along the way.

First, the brand new unit they installed on our second floor malfunctioned on day one and had to be replaced. The brand new unit they installed on our third floor started leaking almost immediately. Magnolia came back to repair it and it started leaking again the same day. We now have a permanent water stain on our wall from the water damage. When we expressed concerns about the units, the technicians both told us they were not familiar with the brand they'd chosen for us, and weren't sure how to address the problems.

The units did not come with a thermostat, which I would imagine is a fairly standard ask for an HVAC system. The technicians repeatedly promised us a thermostat but then when pushed on this said they weren't knowledgeable enough about the brand to find a thermostat that was compatible. Weeks later, they told us the system they installed doesn't actually have a temperature reader to be able to gauge the actual temperature in the space. Ultimately, they installed something that they called a thermostat but it only shows the temp at which the unit is set, not the actual temperature in the space.

Magnolia failed to communicate with the third party drywall repair vendor they hired to replace the drywall. He showed up not knowing what he was supposed to fix, and without the appropriate supplies to repair the drywall due to Magnolia's lack of guidance. He ultimately had to come back to our house three separate times -- one time arriving after 9pm.

They were also sloppy all along the way. They had to move our washer and dryer to access the HVAC system. When they reinstalled it, they did not connect the water line for the washing machine, and it leaked all over our second floor. When they reinstalled the dryer, they didn't reconnect it, so we had to move the 200+ lb dryer ourselves to do so. They then moved it again to fix yet another malfunction with the unit. Recently, we were having issues with our dryer and hired a technician to look at it. Apparently, Magnolia never reconnected the dryer duct, so the lint and dust from the dryer has been building up behind our unit for months. This cost a lot of money to address and clean out.

In addition to all of this, Magnolia was terrible at communicating. Several times, we were told someone would be arriving the following day only to have no one show up. Our primary point of contact went on vacation halfway through the project without notifying us or giving us an alternate point of contact, leaving us in radio silence for several days. The technicians were repeatedly rude to us, and dismissive of our concerns.

Even months after this awful experience, we're still having issues with our systems. Magnolia is terrible to work with - avoid!

Magnolia offered the most competitive proposal, installation, and warranty/maintenance plan. I have not a single regret for using them for my boiler replacement and plan to use a broader range of services going forward.

I'd

"I recently had an HVAC visit from MagnoliaCompanies, and I couldn't be happier with the service I received. The technician Omar arrived on time and was courteous and professional throughout the entire visit. They took the time to thoroughly inspect my HVAC system and explain any issues they found in a clear and concise manner.

The technician was able to quickly diagnose the problem, and they had all the necessary tools and parts on hand to complete the repair during the same visit. They took the time to ensure that everything was working properly before leaving, and even gave me some tips on how to keep my HVAC system running smoothly in the future.

Overall, I am extremely satisfied with the service I received from Magnolia companies. The technician was knowledgeable, efficient, and friendly, making for a stress-free and enjoyable experience. I would highly recommend them to anyone in need of HVAC services, and will definitely be using them again in the future."