Magnolia Plumbing, Heating & Cooling

Magnolia has been servicing my HVAC system for nearly 10 years. They also replaced my hot water heater in 2019. I subscribe to their Gold Plan, which includes an AC service in spring/summer and heating service in the fall. My system is 17 years old but by regularly changing the filters and Magnolia’s maintenance checks twice a year, it’s still working great. My system is in a tight space and Magnolia does a great job. I always request Tan Van Cao if possible. He’s very knowledgeable and professional.

Our experience with Magnolia was very good. Kirk was very professional and courteous throughout the project. The workers were on time and very considerate. The work was complete and very satisfactory. We are happy with the finished product.

Excellent customer service! Very responsive and diligent. The technician took the time to find the issue and fix it. Very skilled and professional. Magnolia Company genuinely cares about the customer service they provide and their customers.

Mr Steven Smith came on time and fully prepared and knowledgeable of what he was to do. He did an outstanding job for which I telephoned Magnolia Company to verbally report his high standard and excellent work ethic. I Will be extending my contract for services because of him and the other HVAC technicians you have sent in the past. I cannot express how satisfied I am with this service. But as for your plumber who came June 1, Mr Anthony Alfaro, he was totally unprofessional. Without even looking at my garbage disposal he began quoting all price options. My sink was not blocked, there was no back up or anything clogging system. When I finally asked him to look at the garbage disposal, without removing his coat just using the key and resetting it… it worked. He charge d the rip-off rate of $75 for the dispatch fee and another $123.21 for the reset. I Will use Magnolia for all HVAC needs but NEVER AGAIN for plumbing service. Nor will I recommend to my condo association your plumbing service. Kudos for Steven Smith and thank you for sending him. Thumbs down for Anthony Alfaro… and ne et again for him or plumbing service.

I have used another local company to service my HVAC for the past two years and there was still an issue with a leak inside of my home. The only thing I was told was that the HVAC system needed to be repaired. Granted, this is the original unit the home came with but given that it was still working, I was hoping to get a better assessment of what could be causing the leak. I contacted Magnolia to see if there was anything that could be done and they sent their amazing technician Oscar Lopez out for the job. Upon arriving, he was able to locate the cause of the leak, pointing out an issue that the other company never even looked for. He was extremely thorough, professional and did such a wonderful job that I will be switching to Magnolia and requesting him moving forward - even when I'm planning to replace the HVAC. I highly recommend Oscar Lopez and Magnolia!

I could go on and on as to why to use Mag Plumbing. Their customer service is excellent, their techs make you feel at ease when they visit to do the. job, they do quick accurate and fair quotes, and ultimately the job gets done well!
I live in a 60 year old house that needs so much these days.

Over the years Magnolia has provided toilet installs garbage disposals and more recently bathroom and kitchen sink installs. I can't thank these guys enough.
Easy to schedule and they are on time. I know it wont be my last call to them, but Im so glad they are in my and my wife's rolodex!
You'll be glad you called em!

We needed a Spacepak expert to diagnose our somewhat unique HVAC system after or regular HVAC guys could ID the issue (which had to do with the electronics - circuit boards, transistors, etc - rather than the mechanical parts).

Magnolia said they would send their most experienced tech, Tan, and he lived up to the title. He ID'ed the issue almost immediatly, fixed some of the mistakes from our last HVAC tech, and had our system running in less than an hour.

The work was pricey, but frankly well worth it. Tan's skillset - understanding botht the electronics and mechincs - is rare. Lessor techs would probably have wanted to replace the whole system or doing some sort of shortcut/ductape job that will lead to a burned out system in 6 months.

We will be using them again - especially for anything we just aren't too sure was done right by our contractors or something.

Magnolia plumbing repaired my sink and shower to excellent effect—they did a great job!

Aaron B. was very thorough in his inspection of the AC systems. He took the extra time to explain and answer all
of our questions. Magnolia staff are always excellent and helpful.

I would highly recommend that anyone looking at this company look elsewhere. If I could give less stars I would.

I had a combo hot water heater and boiler unit that had failed and started getting quotes for replacement on 2/27. I was looking to get a few quotes and act as quickly as possible. They said they could send someone out quickly and suggested a potentially finding a temporary repair while lining up a replacement plan. That was fine, but they weren't upfront about their fee of $109 to assess the system which I paid since I wanted things to move quickly. The technician named "Tan Cao" took one look at the unit and said it had to be replaced. I knew that, but he didn't even take the time to take off the front cover and make an assessment until I prompted him to do so. What am I paying this guy for? After an assessment inconsistent with 3 other companies looking at it, i asked for a quote on repair and replacement asap. He said he would do that and began to make his way out with parts and pieces of my heater scattered all over the vicinity. I asked if he could return things to the way he found them. He didn't want to do that until I insisted. Extremely sloppy, unprofessional and lazy work.

Magnolia then had a sales person named "Jay Rosengarden" come out to talk about replacing it. Jay knew absolutely nothing about HVAC and couldn't give me the quotes or timeline necessary. I have no idea why Magnolia event sent him. It was a complete waste of limited time I had given the issues. He called another person on the phone who he exclusively referred to as "Uncle Matt". Weird, but ok. Matt knew a little more about the issues, but still had no quote. After Jay left, I followed up multiple times asking for a quote. Eventually he texted me for an email address for the quote but called me Andrew which is not my name. I followed up a few more times after not receiving a quote I gave up and eventually went with another company.

A few days later, I get a call from "Ryan" who askes me what I have decided about the repair. I replied that no one had ever sent me a quote and told her my experience and told her I went with another company. While she was kind and apologetic she didn't have solutions. She did ask what the company could do to earn my business in the future, and I responded with at minimum they could refund the $109 fee I was charged. She said they would happily do that. Needless to say, I didn't receive this refund.

I received another call about a week later from her asking the same question as before. I once again reminded her we had talked and she was supposed to have processed a refund. She said she would follow up on that.

She followed up today and asked again what I had decided to do about the repair...completely unaware of the first two conversations. I reminded her once again of these conversations and asked her to follow up again about a refund as they never completed any actual service. She said "we get busy this time of year and can't serve everyone due to the work." I then asked if they didn't have the intention of delivering after taking my money, why would they have come and looked at it in the first place. She didn't have an answer other then "sorry".

Best of all, she called me back a few hours later saying that their HVAC supervisor denied my refund after she had said she would take care of the refund on other occasions.

This is probably one of the most frustrating and annoying experiences I've ever had with a contractor. They are inexperienced, unprofessional, disorganized, will take your money and not deliver a service that's they offered to.

Do not use this company. They're the worst out there. Find someone...anyone else and you'll be better off.

Edit:
After posting this review, I received a call from Sam who says he is the Sales Supervisor. He apologized over and over and did offer to personally take care of the refund by noon the next day which he did deliver on. He promised to continue an internal investigation into this to improve.