Total Mechanical Systems LLC

Established new natural gas connection and Navien tankless water heater. Quoted connections for other appliances. Jay and Chris both professional and personable, the work and experience both flawless

The mechanic Paul that came out was fantastic. Extremely knowledgeable, great personality which he took the time to explained everything he was doing and what he found with the water test and what I need to do in the future.

We called last minute for a drain clog without much hope of a resolution. Much to our surprise we were able to get a technician the very same day! A phone call came in from not only the office but also Chris when he was on his way. He arrived promptly and took care of the problem and left the work area cleaner then when he had arrived. Thank you for the last-minute service and a job well done! We will definitely call when we need someone again, and next time we might even give some notice! Thanks again, Urban Air in Waterbury CT.

I use them for HVAC system and also to change force in my kitchen very professional clean up very well no problems at all I thank you Will definitely use in the future

Amazing I really can’t say enough about this company the time Jamie took explaining my options to the workers who installed my new furnace 5 stars all around, Had a new furnace in less then 48 hours and it only took them 4 hours to install it, love this company!!

After my previous experience (see original 5 star review below) and a recommendation from a friend, I thought it was a no brainer to have TMS install my new boiler. The customer service staff are very nice, patient, and they try so hard to be helpful. But I’ve never actually received a call back when I had a question they couldn’t answer and had to pass along to someone else. Even in corresponding directly with their sales or installation staff over email, the same question was ignored multiple times.

Project management is nonexistent. Proactively explaining the process and setting realistic expectations for timelines and who’s responsible for what during the project? Nope. I had to demand one point of contact after everyone I spoke to gave me different information, which in some cases was blatantly incorrect. Example: “we’ll just give you a credit for equivalent gallons of propane, based on how much oil is left in your tank when we remove it.”

They blamed the town of Avon for my install being delayed (and me nearly running out of oil multiple times) but in reality, the inspector came right after TMS submitted payment, 3 weeks after they submitted the required paperwork for permits. I was told “we’ll give you a credit for 50 *gallons* of propane with your first fill, since you had to buy oil to get through these delays”…. I had to ask about it when I received a bill for the full delivery amount and even then, got a 50 DOLLAR credit.

Technicians are all very nice and *seem* to know what they’re doing but I had to call for emergency service on a holiday weekend because my gas stove suddenly wasn’t working after the boiler installation and propane tank switchover was (finally) complete. And I just had to call for the third time asking if they stand by their work to get someone out to fix the leak in my boiler that was installed less than 6 months ago.

Last but not least, and maybe this is on me for not shopping around based on my previous positive experience… but… in hindsight/anecdotally, after talking to several people… apparently the price I paid was FAR from competitive. I’m horrified at how much money I spent to be this unhappy.
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Original review:
TMS got me on the calendar within a week when most of the other companies I called weren't even booking new customers due to backlog from the heat wave last week. Brett came to service my central air system today; he went above and beyond what I expected, was polite and helpful. He explained things in terms I could understand and answered all of my questions with patience and professionalism. 10/10 would recommend, and will be calling them back if/when I eventually have to replace my old unit.

I have had my system several weeks during this hot stretch and I've never been more happy being in my house. I had Home Depot and Harp give me income estimates and they were both so much higher in price. I'm extremely happy I went with Total mechanical. A 4 person team came in worked 4 to 5 hours. Went back to the shop to do so duct building came back the next day worked another 5 hours and were done just as Mark estimated. They put walking paper on all the walking area then at the end picked it all up and vacuumed everywhere to clean up. The left the house in side and out exactly as it was when they first got here. The team was courteous, respectful, professional and friendly, especially their team lead who I felt I could trust as much as the owner Mark. I was very happy with the entire operation from the time Mark sat down with me through completion of the A/C. (Note: I already had old duct work in place. They removed two old outside units and the old attic AC compressor replacing them.

We had a tough and complex problem with the sewer line to the main getting blocked beyond 100ft from our home. Due to the old construction, there were no clearance openings in the long line to the main and the snaking would only clear up to a 100ft. Chris from TMS worked very hard at clearing the block using various techniques. He also employed several machines including a commercial grade snaking device and a scoping camera with lights. He was methodical in his problem solving approach and when it could not be resolved with all the solutions in the books, he reached out to his supervisor/colleagues. He used their inputs and went bought a sewer bladder. It was used to clear the block. I am very impressed with Chris' hard work, resourcefulness and his never say die attitude at work! Thanks!

What can be improved - I am on a service plan with TMS that guarantees 24x7 emergency support but when i called them on Saturday with a SOS to help, they could not send anyone. They said it takes at least 2 people and they didn't have 2 people on call. This cost me $290 to move into Extended stay for 2 days while i waited for them to help on Monday. On Monday, just one person came and solved the problem, which tells me that they had no intent of sending 2 people and what happened on Saturday was just breach of trust i had in their plan. So, my recommendation is that it is an excellent company for repairs with professional staff, just that I have no trust in their service plan to be truly 24x7.

Mike was a very inviting gentleman, he answered all my questions and made sure thing were at tip top shape.

Great communication. On time and professional. Mike was very knowledgeable and did a great job.