Total Mechanical Systems LLC

This regards a Navien on-demand water heater yearly system check and flush.
Plumber Tim was prompt, friendly, knowledgeable and efficient. He answered all my questions and cleaned up after the work was done.
TMS prices were reasonable; based on the above I plan to use TMS whenever I'm faced with a situation that requires a plumber.

Arrived early. Communication was awesome knew exactly when they would be arriving. Technical was very knowledgeable and explained to me exactly when the system was installed And how much it needed cleaning.

The furnace that they put on was not working after a month I purchased it. The technicians were nice polite and helpful. I loved the service until the furnace stopped working tonight. I called for the emergency service and their after hour people were rude and not helpful. They ONLY sever people who had their membership (and the person signed me up never mentioned about that option). I don’t understand I spent $12000 on them and I don’t desire for the service. I’m freezing at my house again after spending $12000.

Update from the previous review.

The technicians were here this afternoon, and they figured out the problem. They were knowledgeable and kind. I LIKE the service. However, the company really need to train or pay attention on those after hour staffs. I’m extremely disappointed by them, they know nothing and they were rude. When I mentioned I was disappointed and going to write a bad review, they were careless. Those kinds of customer services really turn people away.

The technician was professional very courteous. Did an excellent job with highly recommend this company. Please send Joe back next year.

The experience was a good one and he was friendly and courteous. He did what he had to do and left . It was painless. I am so glad this is one more thing I don’t have to worry about because they are on top of their game.
Thanks, Mechanical System

TMS is fantastic! We had a major problem with our furnace that had been installed by another company. TMS came and red tagged our furnace but we had a new one very quickly and they were so helpful, friendly and professional.
This time we had TMS come out to check our hot water heater. They looked everything over explained everything they were seeing in detail. Thankfully I don't need a new hot water heater but I am very grateful TMS came out and gave me peace of mind while also explaining how my hot water heater works and what to look for. This company is amazing. The people who have come out to my house have been so professional and helpful. I really appreciate after the mess that was left by the previous company. I recommend TMS to everyone. They are fair pricing and I trust their work.

A bunch of crooks. Bait and switch. They quoted me one price on the phone and a much higher one they got here.

***Response to the below response
First off your response below is lie. I was very clear what I requested on the phone (none of the 3 other companies I contacted seemed to have an issue giving me an honest quote). Second of all, when the technicians arrived here I was informed that the price I was quoted was only for the service fee and any actual work would be an additional charge. Thank you and have a wonderful day!

Rob Annino is a superstar. I’m so impressed with Rob and TMS. Of course, my system failed on the coldest day of the year and total mechanical systems was at my home to make the repair in a few hours from my request. Rob is super conscientious, a great technician, and beyond his years in knowledge and customer service. I highly recommend Rob and TMS for any HVAC challenges that you face. Thank you Rob for the life saving work you do.

The young electrician and his apprentice were fantastic. It's nice to see a young person in the service industry who really want to take care of this customer. And figure out the best way to do the job.

Joe was excellent, he was early and was able to diagnose why my AC unit was not working. Highly recommend!