ARS/Rescue Rooter Heating Cooling Plumbing

We had a pipe burst and didn’t know where it was actually located within the wall / floor so we had a technician come out and punch some holes in the wall to look. They were ultimately unable to access or fix the leak. We went with another company after this one attempted to charge us over $700 stating they’d repaired the pipe when that never happened. We we’re quoted and subsequently charged for a repair when they couldn’t find the leak. All we have from them are holes in the wall and we get calls frequently asking how we are going to arrange payment. We’ve been told we don’t owe anything but every time they call we have to explain the situation over and over to get things straightened out. I wish they had better communication within the company or atleast kept notes on each customer. Really unprofessional and honestly annoying.

Do not use ARS Rescue Rooters electricians. The picture below will show how they installed the electrical for my air conditioner, when we have an electrical subpannel right next to the heating and air units in the house that they refused to use.

This was my second time using ARS Rescue Rooter for plumbing and they were, again, awesome to work with. The technician was friendly, knowledgeable, and offered solutions that could help bring the price down on my fix. I’ll definitely be using their services again!

Prompt and excellent service from this company. The representative who came to my home provided helpful advice in selecting a replacement for my hot water heater, and at a very competitive price. My problem was solved the same day, it was a very good experience in a vexing situation ( no hot water!)

the gentlemen that came out got here early which is a plus, they made sure to put down floor protection so as they were walking and moving things in and out it wasn't damaged. they were courteous, polite and down. they explained what they were doing and explained how to use the smart thermostat. they cleaned up afterwards and stayed to make sure all was up and running and in good order before leaving.

Price is fantastic, but Aaron, our representative—he was outstanding.

Our pipes are a disaster. We need emergency help, and Aaron took such phenomenal care of us. He was kind, conscientious, and he really went above and beyond.

As a newly single mom, I was out of my depth, but Aaron new exactly what to do, and he fixed an additional problem I’ve needed fixed for years.

I’m so grateful. Thank you.

Mike Carroll HVAC Service Technician is very knowledgeable and polite service tech, was very nice having him in our home. He was on time, very respectful and showed a very good attitude. He completed the repairs and our air conditioner unit is working great. I commend him for being so competent and professional on what he does by answering all of our questions and concerns in detail, highly representing the company. Well done Mike!

The initial quote was over double what I ultimately paid. if it wasn’t for the price matching, I would have went somewhere else. I had to work with Home Depot to fix the financing that was incorrectly set up at the time of purchase. it took a number of phone calls to get an appointment scheduled for a tech to come out and remediate issues identified by the inspector. on the day of the appointment the tech missed the appointment and i had to call to get someone to come out at 4:30 PM (orig apt window was 8:00-10:00 AM). The one positive of this experience was the techs themselves. they were very pleasant answered all my questions and were easy to work with. overall not an experience i would recommend.

Colin with ARS was very knowledgeable, professional, and reviewed our AC with us in a way I could understand. He offered options for filters but was not pushy at all. He was punctual and very nice!

We had a sewer main line problem at midnight during a 3 day weekend. Andre was out here the next morning, and when it became clear a more extensive job than just a snake was needed, they had us permitted, booked, and the job done in 4 days. I watched most of the work, and these guys know what they’re doing, communicate well, and are professional and friendly. You might or might not find a cheaper service, but if you want your plumbing working, and want it done fast, these guys get it done right. Highly recommend!