smart72

Smart 72 installed a heat pump system 5 weeks ago. David, the sales person, sent a photo of the heat pump they were going to install and ensured me that it wasn’t too big and could fit nicely in our Courtyard. They installed a different system, put the electrical conduit in the wrong place and ruined the entire courtyard. David told me he would be a the job site to ensure the work was done per our agreement. I told him numerous times that I wanted to have the work done when I was at the house but he said I didn’t need to because he would take care of it. I reluctantly agreed. The entire job was done wrong and the pump makes so much noise and blows directly to the outdoor table. During the installation I contacted David numerous times to see if they had questions. I never heard back from him. The next day we were able to see the work and we were absolutely shocked and completely disappointed. Smart 72 sent out 3 employees to review the situation and we were told they would remove the system. We asked for our gas furnace back and were told they had already recycled it (2 days after the installation). I was instructed to talk with the Installation Manager and then told I had to deal directly with David. I called David numerous times and left messages. David never responded. I We have had to file a complaint with the State Contractor Licensing Board and hire an Attorney. The system is still at our home. We have never posted anything on sites or had any issues with other companies. This has been a nightmare.

I am revising my review to only three stars due to the fact that NINE (9) MONTHS after the install my new furnace still hasn't received an operating permit.

OLD REVIEW: I am satisfied with my new furnace and everything that Smart72 did in regards to making it happen. The crew that was working at my home was professional, efficient, and courteous. The work of replacing and relocating the furnace from the floor of the garage to the rafters was quick and happened in one day.

I reached out to Smart 72 in August 2022 when we were experiencing problems with our split AC/Heating system. Bianca arrived the next day and sold us an annual maintenance plan as we had several systems on our property, we thought this would be useful. I really wanted to give Smart 72 five stars and tell everyone how great they are but we have been extremely patient and disappointed! Over the course of the next 8 months we had service calls that were “no shows”, incorrect parts ordered (delaying our project), & used parts that showed up with our technician (unable to be installed). At one point a technician had installed a part incorrectly which caused our system to arch (& it was smoking and could have caused a house fire!). We have paid @ $4,000 to this company and our system is still not repaired! Now we are being told that all of the employees quit in the North Bay & that things are being managed from San Luis Obispo!?! All we want is a system that works! At one point a Manager (Gene) told us that they would complete our repair at no additional cost to us. We are still waiting for Smart 72 to make good on that promise!

Horrible business. They knew nothing about the services they offered. Refused to provide any information about products themselves or warranty. Kept insisting on sending a service person to give a quote refusing to answer even the simplest of questions. Person answering, Caitlin, sounded like a 20 year old brat, who had absolutely no respect and would not let me edge a word in, would not let me speak to her supervisor, and in the end hung up on me, after claiming I am not a customer yet and I don't get to demand respectful treatment. When I tried calling back, system kept disconnecting me. Almost as if they have blocked the number. BTW They had no information that I provided to HomeDepo for consult. Right off the bat they wanted to sell me repair subscription service before I even purchased any unit from them. After I called them directly and set up a call back, another person, Caitlin, called and canceled whole thing. Claiming that all their service people are busy but she'll be happy to have one come to my house tomorrow (so they have time to drive to my house, but not to call and tell me what warranty is offered on an HVAC unit....!?) Essentially, its a boiler room that provides "free consultation" and then pressures you into an expensive system or a subscription repair service. They have no time or respect for you unless you buy something and they (at least Caitlin does) make that clear to you from the beginning. No wonder they have 2.5 stars on yelp…

Our technician timothy came out the other day for a simple fix but he was quick and so kind and got the job done right! He was a joy to have come take a look out our equipment. Smart 73 in general has been beyond our expectations from start to finish and really took the stress out of all the excess that goes into installation thank you guys at smart72!

TAKE NOTE, THERE IS NO OFFICE AND NO ONE TO ANSWER ANY QUESTIONS. THEY ONLY HAVE AN ANSWERING SERVICE WHICH DOES NOTHING MORE THAN FORWARD EMAILS. This company’s customer service is terrible. They are quick to come out and take your money, and lock you into a contract so you are stuck with them, but follow through is not their strong suit. I have had to step in and help my elderly parents after a month of phone calls from my parents have gone unanswered from Smart 72. They tacked on ridiculous charges to my parents bill and couldn’t even provide a reason why initially. Smart 72 installed this new AC unit only a couple of years ago, which was supposed to be a great thing, not so much now with summer approaching and my parents AC is broken and their month long effort to get it repaired has been met with nothing more than radio silence from Smart 72!

I don't trust this smart 72 company. I used them to fix the heater in San Rafael city, CA. They charged me more than the amount on the paper agreement. I have been calling them for a month to find out the reason why they charged me a lot more than what they specified on the paper. They always pick up the phone and promise to call back, but they never call me back. This company is not professional company, and I won't use them again. I don't trust them anymore.

I am not able to reach to smart 72 to find out the amount they charge on the service. I call and the third party data center pick up and always say that they will pass the message to smart 72 but never get any phone call from smart 72.

Very happy with our new furnace and air conditioning installation. The process was very smooth and the technicians we had were very patient with all of our questions, because we don’t know how these systems work. What made me pick Smart72 was that they are a mom and pop operation, and there was no hidden costs, and I also didn’t feel like I was talking to any sales person trying to pressure me into a deal. Thank you Bianca, Tyler, and Garrett!!!

Smart72 is a solid one of a kind company.
My dad and I met a couple guys roughly my age Jay and Danny and had a quick chat.
Discovered smart72 is now a wrap around Smart home service company. We were a bit surprised to learn Jay was the director as he looks like a tattooed pro soccer players. This just goes to show smart72 are with the times and DONT JUDGE! both men were beyond polite all the while maintaining professionalism. So heck why not keep in local and you just can’t beat the price. Danny that doorbell better really be free.