All Hours Plumbing, Drain Cleaning, Heating & Cooling

6/18 Update: While they keep coming back out to attempt to fix what they broke, there still isn't cooling. Water was off for two days because of a leak the first tech caused. Second tech installed a new unit which doesn't seem to work. Came out a third time, admitted "doesn't know much" about the cooling system, now it still doesn't work after the visit. In limbo... that's of course on top of the asbestos test visit, drywall inspection visit, drywall drying visit, drying pickup visit, initial inspection visit... we're up to at least 7 appointments after a basic tune-up, and there will be at least 3 more visits. Not sure if this will ever be fixed without having to use another company and send these guys the bill, because as the tech says "they don't know much about this" and caused a ton of water damage in the process.

Pictures show the water damage, lucky we caught it before it got really bad but was dripping all over the floor, ceiling needs to have drywall replaced and attic access needs to be replaced.

Original 6/11: We had been serviced with All Hours in the past, I felt at the time they suggested a new water heater to "improve water pressure so that a kitchen faucet wouldn't leak" was a bit fraudulent. I'm not a plumber, but to satisfy the "licensed" plumber requirement we had the rental unit receive a new water heater for an awful lot of money... this was in 2020. Now, 2022, June, they came out to Murray to "turn on", "tune up" and confirm a swamp cooler was good to go and start. We're not entirely sure it was turned on and left on for any amount of time, but the morning after the tenant turned it on, and water started gushing out on the roof, and started leaking down into the unit. It's extremely unprobeable that the unit was tested before the technician "signed off" as working as expected. Now, they won't come back out for an emergency, at first refusing, "not our problem". After a few calls, they did say they'd come out, but after another few calls, never showed up, even after talking to a "tech lead" with the company. I'm looking to find the contact info for an executive/owner because we now have the water shut off, it's 95 degrees out and the tenant can't flush a toilet or have cooling - and we were promised, after escalation, someone would be out there today. They use a third-party customer service now, which puts them "out of touch" with their customers which is a terrible service experience. One service person even stated "We're serving folks in Park City and can't do emergency requests in the valley" -- which is code words for serving the rich folks, but not follow up on a customer they served the day before that now has water leaking through and into the unit. Unacceptable service - completely unrecommended, but we're stuck with them until this event is over because they sure won't find liability and cause to fix if anyone else touches the system.

Today Nick C and Orlando installed our new AC unit. They were very courteous, wore booties in the house and cleaned up after themselves. They answered all of my questions and gave me a heads up for what to be aware for as the summer warms up. Very trustworthy company to work with.

Kutler was so helpful!! This guy deserves a raise! I just bought a house and wanted a tune up of my heat/air/water. He was very professional and taught me the ways of the All Hours service package. I’m looking forward to All Hours servicing my equipment for the next 5 years!

Colby O did some plumbing work at our house and we were very pleased with how professional and knowledgeable he was. He did everything in a very timely manner. Definitely recommend.

Colby from Plumbing Department installed a new Hot Water heater for me at 1:00 am. He was very responsive, professional, and understanding of my emergency situation. Would recommend him to anyone!

The technicians who came to install our AC were polite, professional and very kind. They worked quickly and completed the job faster than what was quoted.

Our plumber, Lacie, was very professional today while doing our plumbing inspection. She addressed all our concerns. All of our questions have been answered so we understand the maintenance that our home will need in the upcoming years. I highly recommend her and the All Hours company. Jennette G.

Called to repair water heater, ended up having to replace. Colby was our guy & very knowledgable, professional & competent. Highly recommend him & the company!!

They came out to unclog my kitchen sink and told me it would be $470.00. I told them that was way too much money and so they charged me $59.00 for doing nothing. I felt like they were trying to gouge me. I will never recommend these thieves to anyone.

I called about a plumbing issue. Chastity called me within 15 minutes. She was professional, kind, clear, and informative. She quoted me well and was super sweet. I'm really confident in the service I'm going to get.