General Air Conditioning Inc.

Great job.. completed all the required checks and services.

Would not recommend this company at all…. Used to work for them and owner is greedy. Owner charged me for a tank of nitrogen when I left the company when it was SUPPOSED to be truck stock item. What am I going to do with a tank of nitrogen??? I’m using that for drain lines for your customers! $350… way to try and get out of paying me a full final check. Would not recommend as well for customers. Save your money and go somewhere else.

They installed a new AC system that just passed inspection from the city. Tim (owner) understood my needs and recommended the perfect unit for my house. These are honest and trustworthy people that will take care of your house as if it were theirs.

My husband and I are very happy we chose General Air Conditioning. They are very punctual, respectful, courteous and professional. The crew was headed up by Vic. This gal knows her business backwards and forwards. In fact the entire crew worked very well together. It was a full day, but after all was done every thing was left spotless. Vic carefully explained warranties etc and how to file any necessary paperwork.
The new units run smooth and quietly. Ready for all year round.
I can't say enough good things about this company. They are the BEST!
Kathy Bortz, San Antonio.

Thanks also to Todd for diverting his scheduled trip to come to our house
to help us select our unit with careful explanation. He answered any questions we had leaving us assured General Air Conditioning was the right choice for us. Many Thanks to the whole team at General A/C.

Best experience in customer service in a long time! Todd took his time explaining everything recommended and was extremely patient while my husband and I discussed it privately. Installation went smoothly... everyone involved with installation was respectful of us and our house! All of our questions were answered thoroughly and in a way that we could understand. Everything was explained in detail so we wouldn’t encounter any surprises. Cannot say enough good things about this company and their team members!!! I highly recommend to anyone needing heating and air conditioning work!!!

Excellent service. Clara was very knowledgeable, very thorough and honest. She told me and showed me what the problem was and what options I had. She fixed the issue for which I called and pointed other parts that may be an issue soon if not addressed, however she did not push the issues, or try to sell me something else.

I had a great experience with this company, and rhe price was right where I expected.

We have had our new unit just over a year. Our electricity bill has decreased and we are setting our unit temperature cooler in the summer and warmer in the winter compared to our old unit. It was a pleasure working with Todd to get a new unit installed which came with a 10 year warranty. The installers and service technicians are very professional. I am glad we did business with General. Highly recommended.

We wanted to replace our 14 year old AC, Heating system, Thermostat, and Duct Work, while they were running well. We are the original owners and have always had lots of dust even though we would vacuum once to twice per week and use three air purifiers. I suspected the excessive amount of dust was coming through the vents/ducts. The old ducts layed on top for the insulation and had lots bends where the air was restricted. There were also openings in the duct, which allowed for dust and less efficiency.
I began studying everything I could get my hands on from you tube to product web sites, off and on for the past two years. There was only two products that I wanted to consider and one was Trane.
Since my units were running, I had the luxury of getting many bids over a three week period. If my units had to be replaced, I might have to settle quickly on a product, company, and price I would regret. I understand that Trane units are becoming difficult to come by.
Tim Bruce, the owner of General Air Conditioning, came to our home to assess the project. He wasn't going to cut any corners or try to get me to settle for shortcuts. I believe that you will hire General Air Conditioning, if you compare them with other companies.
A three person team came to our home to perform the work. They were Vic (the team leader), Chris, and Jacob. I could not have asked for a better hard working crew. Let me also mention Lillian, she works in the office. She is most professional. I actually cancelled a company that I had scheduled to get a quote from, because of the office person. They are an overall reflection of the company. During the process Tim came by to check on things and at completion to do a quality assessment. I don't know of many owners that are so involved and readily available.
All of my duct work is now hanging beautifully without large bends. I have all now boxes and grills that are properly sealed. The dust is nearly all gone. We're getting a nice rebate from CPS Energy because we installed higher energy efficient units. We could not be happier that we chose General Air Conditioning,

The owner, Mr. Tim Bruce, takes the time to present the product and answer any questions. My wife and I were impressed with his knowledge and recommendations of the Trane line.

Of the total 3 bids we received, the other two from the Orange and Blue Home Improvement Stores. I'm glad we chose this locally owned company, we didn't regret it.

I would like to recognize Victoria and David, our installers. I was extremely impressed with their attention to detail with their work and resourcefulness.

The home builder had made only one drain for 2 units. While not the fault of General Air Conditioning, this would make future servicing difficult. Victoria created a valve system which would allow easier service for both units.

The new Trane units are phenomenal! So quiet both inside and outside. CPS Energy has an available credit, all the paperwork was filled out and taken care of by Sara. There are available Federal Credits, those you have your accountant file.

The entire staff was very knowledgeable, hard working, and extremely courteous. I appreciate all their efforts at making everything just right, the replacement of both my units was a pleasant experience.

The staff was punctual, keep the work area clean, no damage to our property, and they finished on time. I would definitely have them do maintenance, repair, or another installation.

Update: After trying another provider for my ac maintenance and not too impressed with their level of service.

I signed back with General Air Conditioning. They were able to see me bright and early the next day. On time, Christopher serviced my two units.

Checked the indoor air handlers and outdoor condensers. Gave the condenser coils a wash, with a cleaner and water from the hose.

Took it a step further and cleaned the organic materials that accumulated at the bottom.

He asked if the house was harder to cool. With the extreme summer we had, I'd assume it was par for the course.

However, due to his readings of my units. While I was within range of refrigerant 9 lbs +/- 3 lbs, they were on the low side at 6ish lbs.

He recommended options, wait until next winter check or fill the freon. He also mentioned the potential of saving money.

If the unit is at optimal level of freon, it works at its best. That coupled with the fact we live in Texas. Where it is boiling 13 months out of the year. We.want.optimal!

Sure glad he presented me with the actual numbers. Told Christopher to fill'em up!

He presented the after figures and it was great. The house felt so, so much cooler and back to normal.

I'm so glad I came back and had my units serviced by Christopher.

Clara and Vic did a great job. A brace had to be moved to get to the blower. It was installed in a position that will make cleaning the blower next time easier. Seeing the before and after pictures shows how good a job was done. While there, Clara noticed the base for the filters was not working and ordered it on the spot. Within 2 or 3 hours she returned with the part and made sure everything was working. I would not use anyone else for my AC.