Casa Mechanical Services

These folks are quite "popular" due to installing plumbing and HVAC systems for lots of new house builds, including mine several years ago. I used them a few times when I got the house, and never had a problem with their service. They were prompt and usually didn't have to pay anything due to being under warranty.

As warranty expired, they were starting to seem pricey (and busy), I went elsewhere to other shops. Who have generally been far more responsive and cheaper. Although a recent issue left another highly rated HVAC guy a bit confused.

So I waited a week for Casa to send somebody with a full day window. Or wait nearly 2 weeks. Given their familiarity with the plumbing, they were able to quickly identify the issue in a short amount of time. The technician was professional and did exactly what I needed. And ultimately, ended up being far less of an issue (and expense) than I expected.

The downside of course is that they are still not cheap. They charge for the initial visit, then for each additional 15 minutes. So yeah, that can get expensive in a hurry.

If you have something basic, like service and cleaning, there are other options you should check. But if something ends up being complicated or confuses your current technician, Casa is still worth a call. Just be prepared for a wait and potentially larger-than-expected bill.

Moved to a new home 3 months ago, Casa had done the initial plumbing. Didn't seal the pipes well that caused leak in the attic.

Tankless water heater broke during the freeze. Casa quoted $3200 for replacement! Part is about $900, so that's $2300 for labor, for a job that takes 25 mins?!. I had a certified plumber do it for $225.

Evan and the team at Casa Mechanical did an outstanding job in helping us replace our existing HVAC systems. While the systems in our home were working fine, they were old and inefficient. We called various companies and landed on hiring Casa Mechanical. Evan was very knowledgeable in helping us identify the best system that would meet our budget, and increase the efficiency in our home. He answered all our questions very thoroughly and we decided to move forward. The crew was outstanding and professional and completed the job perfectly. The new systems in our home are delivering the quality of heating and cooling that was promised, with a significant reduction in our electrical bills. I contacted Evan afterwards for an additional rebate that was available, and he offered to complete the paperwork and submitted on my behalf. Casa Mechanical is a top notch company and I would highly recommend them! Thank you!

I would highly recommend asking for Baldo Mercado to help you with heating/AC needs! Baldo is super nice, helpful and doesn't mind explaining and answering tons of questions. I would work with Casa & Baldo again in the future.

Evan and the folks at CASA Mechanical did a stellar job of getting our new AC system installed!. Throughout the process, they were up front, did what they said they'd do and when they said they'd do it. Paul and his installation crew battled some tough temps in our attic to get things in and to top it all off, CASA was significantly lower in cost than other estimates we received for the area. If you're looking for residential AC work, you need to give these folks a chance to bid for your business! Thanks, Evan, Paul and CASA!

Had CASA come out four times to repair an A/C system they originally installed and could not find the problem. Called a different company and they found multiple problems and fixed them immediately on the first try. Boo 👎

My just built home Hvac was done by Casa.. and I am extremely disappointed! First cold spell last year my heat did not come on, after the service man came, he confessed that the fan CUT THE WIRING!!! So he just taped it up, and it started back up. Now today, when it’s 43 degrees, heat not working again... so I call, the service rep was extremely derisive and would not even try to get someone out today...I am a school teacher and essential worker, and can not take off, so she says soonest she has is Thursday , and could not put me for after 4... and no weekends! There was no effort, did not try and call a tech in my area to even see if it was possible. So non honoring of warranty, no possible flex or effort put into getting my heat on after their unit has history of issues, and workmanship that resulted in documentation of cut electrical wires..
And if I wanted service call it’s 88 dollars for the first 15 minutes?!?! And 22$ every additional 15 minutes?!?!
Seriously?!?! Beware!

Casa Mechanical installed two new split units in my home this month. I am very satisfied with the experience. Casa went above and beyond in the installation at my challenging location. Evan explained everything that would be needed and done for the installation and all went as described. His team was courteous, neat and skilled. A crane was required to lift the units to a flat roof and his crane operator was really careful. I appreciated the attention to detail provided by Casa's installation crew, particularly when they had to redo the set-up in one unit's closet location, after removing the old unit. I will recommend Casa Mechanical to all my friends. Thank you Casa for the attention to the details, I am very pleased.

Casa Mechanical was the HVAC installer for my new home build in San Antonio. Recently (5 years later), the main drain line clogged, but the secondary drain line failed to drain the drip pan. Period. I checked the end of the secondary drain line (by the front door) and there was zero moisture on the ground and the doormat was completely dry, despite water dripping down from my ceiling underneath the HVAC system. In the attic, I observed that not only did the drain pan appear to have a hole in it, since it was not actually overflowing and yet water was dripping steadily from my ceiling. Because of the excess water in the pan, I noticed that the drain pan was not anywhere near level and the sensor to shut off the AC for instances exactly like this was at the upper end of the tilted pan, rendering it effectively useless. The pan would have to be overflowing on the opposite end before water ever touched the sensor. I used a wet vac to withdraw moisture from the pan, about 2 gallons, and then unclog the primary line myself.

I contacted Casa Mechanical on 6/22/2020 about the failed secondary drain line, pan tilt, and the worthless sensor. They gave me the number for David Trinidad, the manager down in San Antonio, TX, whom I called the same day and left a voicemail. I spoke with him two days later and described what I felt was a botched installation. He assured me he was going to have his office schedule an appointment. This was 6/24/2020. Considering the season and the pandemic, I decided to give them time. It's now 7/16/2020 and I have yet to receive a call from David or their main office. I called David today and informed him of my actions.

The original agreement (with David) was that their techs would arrive, assess what happened, and determine if it was an issue with installation or if it may have been the result of another contractor on site post initial HVAC install. If the latter, there may be fees for repair, though I'm inclined to argue that knowing that that is possible and not following up once all other contractors have finished is poor quality control. If it was determined to be an issue with installation, he would wave any fees.

Casa replaced the coil as it was covered by manufacturer warranty. I do see some sort of leakage as patch in underneath of attic where ac unit installed. There is no water line so that leakage from ac . I called casa and they don't cover anything even though they replaces coil last year not even one year. Since beginning i have trouble with ac unit and they never fixed in proper way. they always do some patch work to pass warranty and issue came back again and again

We bought new house but AC unit has issues since beginning specially Upstairs unit. during warranty they said it has leakage and few more issues but always tried doing banded rather than fixing root cause. We told that this is already documented and if you see issues even after warranty we will fix it without any charge but that's not the case. Technician visited at least 10 times so far and every then and there issues happen. More recently technician visited and i was told leakage again they need to replace coil. he came and not sure what he did and downstairs which was working fine stooped working. I was asked to pay two separate labor charge to take a look. Kind of service they provide is awful and i'm so frustrated.