Casa Mechanical Services

Joe Pringle is an excellent responsive manager and the reason we stuck with Casa after buying our home six years ago. However, the scheduling people are rude, judgmental and lack any sense of customer service. After six years and purchasing contract each year, we have been forced to look for another service provider. When trying to schedule routine service, we, a loyal customer, were told they cannot schedule us (contract holder) for 3 or 4 months! The person chastised us on the phone, wrongly stating we never called for our regular maintenance and so even as we have a contract, could not help us for 3 or 4 months. We are diligent about maintenance, never wanting to ignore it for fear of a problem down the road. So we try to schedule maintenance 2 X a year. When we asked to talk to a manager, we were told no one was available. We hate to go elsewhere, but Casa Mechanical seems not to care about people like us who purchase a contract and still make it impossible to schedule service. So much for our loyalty to one service provider.

Although Casa Mechanical didn’t have any available appointments I was insured a tech would be out today. Around an hour later My technician called & Baldo came right over. Moreover he corrected both my heating issues within minutes. I appreciated his knowledge & professionalism as he explained what happened & i definitely recommend their services to anyone

Shout out to CASA, and Baldo specifically, for coming out today to help fire up our furnace after our builder forgot to make the call before closing. He was very nice, professional and explained the process in detail. He also advised us to replace our filter, making an additional trip to the attic just to give us the model we’d need. Really appreciate you! Thanks for keeping us warm. 💛

Baldo was very helpful! He solved my issue quickly and showed me some neat features about my HVAC system. Will definitely recommend to my friends.

I want to give a special thank you and shout out to the Casa Mechanical Services Team. Beginning with the HVAC consult, onward to scheduling, and ending today with the installation of a new unit my personal experience at every touch point was awesome! Special recognition to Rey, Paul, and Diego shown in the picture. They did a great job!

With much gratitude,

Lisa Dawson

This review is to show appreciation for the gentleman Rick that came out to our house this morning. We were his first call of the day. He was a true professional and when I asked if he had shoes booties he right away went and got them and put them on before entering. He identified the problem and fixed it within minutes.
Rick was beyond excellent. He also called before arriving and that was fantastic because I’ve got a full house with a toddler and 2 dogs.
Rick is fantastic and I would feel comfortable and confident with him in my home to service our ac and heating.
Rick deserves recognition for his hard work and dedication. Being an AC technician is hard grueling work.
Thank you Rick! You made my day also, with the Maytag commercial joke.
I want Casa to know how lucky they are as an organization that Rick is part of their team.

Thank you Rick!!!

Because AC was past warranty, they wouldn't service AC. Why would a company turn away $$$? I would never use them for any service.

Casa Mechanical arrived at my home to service my AC unit, their technician proceed to break my unit. Casa Mechanical informed me that they didn’t have the parts needed to fix the unit, and would not have the part for another 4 days. If you want timely and competent service, do not call Casa.

Casa was our warranty company for our house. Then we had an issue this weekend and the lady that called us was SO RUDE, she had the worst customer service I have ever experienced from a business. She basically said we can’t help you so if you need emergency repair you can call back during regular business hours. I’m not upset because she couldn’t help. I’m disappointed because she was rude and dismissive. I have pets and a senior that lives in my house. We can’t be in a house with no air when it’s 100+ degrees outside.

I wanted to leave this review because of how impressive and professional their technician, Baldo, who came to fix our AC, was today. Our AC was so loud it felt like air planes were taking off. Years ago, we had the same problem in another house and the technician who came took nearly 2 hours to fix it. Baldo magically did it in 10-15 minutes. I could not believe it. He even fixed our bathroom fan that was also really loud. In minutes. He was really nice and courteous and even pulled out shoe covers right when I was about to ask him if he had them. He sounded very knowledgable and super pleasant visit overall. Thank you so much Baldo and I fully recommend their service!